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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 382,910
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 116,677
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 464,905
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,751,053
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,113,416
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 422,995
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. General refusing to unload troops

    My quartermaster general will not unload troops...when the unload button is pressed the camp just rebuilds. Now I cannot get access to those troops....

    Started by polarbarez, 23.04.19 17:58
    • Replies: 5
    • Views: 6,623
    Thejollyone
    24.04.19 20:37 Go to last post

  2. What have they done to the game ?

    Generals don't load, takes ages to send explorers out, generals take ages to attack and then they are running all over the place chat keeps...

    Started by unicornlinzy1, 20.04.19 07:40
    • Replies: 2
    • Views: 4,556
    unicornlinzy1
    20.04.19 08:37 Go to last post

  3. crash

    prntscr.com/nclire when i try to visit other and sometimes when im on my own island

    Started by norfik, 16.04.19 09:13
    • Replies: 1
    • Views: 3,686
    JustDman
    19.04.19 07:58 Go to last post

  4. Double Weekly Challenges

    Suddenly, I have double WC in my quest log. The sub-quests like: produce advanced papers, bookfittings, and coals don't work for me. As you can...

    Started by Cylvia, 17.04.19 10:09
    1 Attachment(s)
    • Replies: 2
    • Views: 3,792
    BB_Torkav
    18.04.19 10:18 Go to last post

  5. Horseback bug?

    I am having probs sending the gens to HB. They leave my land and 5 mins later are back there. I have done the cache etc thing and I re log...most...

    Started by maryam1, 16.04.19 11:37
    • Replies: 1
    • Views: 5,780
    hades8840
    16.04.19 15:24 Go to last post

  6. can do adv [solved]

    Hi. it says that i have reach the lime of the adv i can be on but i havent any adv running or iam not in any friends adv either so what to do

    Started by Fridtur, 15.04.19 18:42
    • Replies: 3
    • Views: 22,489
    MOD_Daz
    16.04.19 09:57 Go to last post

  7. Weird typing "lag" when using MS Edge

    Sometimes it can take 30 seconds or so for my keyboard input to even appear. Kind of annoying tbh. Happened after the W10 creator update. Yes...

    Started by Rhylian, 01.05.17 09:03
    3 Pages •
    1 2 3
    • Replies: 27
    • Views: 530,912
    Urd123
    15.04.19 21:19 Go to last post

  8. Lucky find skill not working

    Hello. I've chosen Lucky Find skill for geo as the last upgrade about a month ago. After I've took it, geo found an extra iron and a marble deposit...

    Started by Mizogin, 08.12.17 21:58
    • Replies: 6
    • Views: 65,112
    Yuiry
    15.04.19 07:42 Go to last post

  9. Lost daily login even though just played this morning

    https://imgur.com/a/MHgyF0x This morning, I logged in, used some buffs, checked my mail and stuff, then logged out. Now, I logged in and lost the...

    Started by Syltom1, 09.04.19 19:53
    2 Pages •
    1 2
    • Replies: 14
    • Views: 7,815
    gatchina
    14.04.19 18:21 Go to last post

  10. Gens attacking at slowest speed

    Is it me or do all gens, once sent to attack a camp, move ever so slowly regardless of whether a horseshoe has been used or not? It doesn't matter...

    Started by Elco, 21.02.19 22:28
    • Replies: 3
    • Views: 5,842
    SnowBlizz
    12.04.19 13:35 Go to last post

  11. Combat Academy makes 3 units

    Well, it's exactly like that. Instead of 7 types of the new units I have only the 'Attacking' 3 ones. This makes the quest 'New troops' impossible as...

    Started by faivq, 26.11.14 16:58
    • Replies: 4
    • Views: 77,582
    Lopok
    12.04.19 06:16 Go to last post

  12. Visual bug: Ground terrain appearing on top of a building in archie 5

    I figured I should report this visual bug. The brown (march?) terrain is appearing on top of the building, causing it to not be completely visible.

    Started by TheThingu, 06.04.19 20:54
    • Replies: 4
    • Views: 3,015
    lordloocan
    08.04.19 20:19 Go to last post

  13. A giant battle - blue print

    Completed giant battle and got 2 Blue prints: 1 for dama swords and 1 for bronze swords: My forge is already at lvl 6 for bronze swords: It was my...

    Started by EB-9, 15.12.18 23:34
    2 Pages •
    1 2
    • Replies: 12
    • Views: 57,030
    rathbone93
    07.04.19 20:36 Go to last post

  14. Weekley quest

    Hi, in this weekly quest i canot finish subquest to find 8 treasure search. i allredy done 10+ search but only 2 are accepted

    Started by Ante_CASH, 02.04.19 14:20
    • Replies: 1
    • Views: 7,710
    BB_Torkav
    02.04.19 14:44 Go to last post

  15. Post my first purchase only acquire 1700 gem

    my first purchase only acquire 1700 gem，it should be 3500 gem

    Started by JQQQQQQQ, 31.03.19 06:53
    2 Attachment(s)
    • Replies: 1
    • Views: 12,344
    BB_Torkav
    01.04.19 09:17 Go to last post

  16. Guild Quest bug ?

    Is this a bug ?

    Started by Soupssss, 22.03.19 12:41
    2 Pages •
    1 2
    • Replies: 19
    • Views: 102,462
    Fahari
    27.03.19 15:22 Go to last post

  17. Game Crashes After Every Adventure Completion

    My game totally freeze whenever I return from a completed adventure. Flash totally comes to a standstill and all warehouse totals are showing "0"....

    Started by Annalicia, 24.03.19 02:17
    • Replies: 4
    • Views: 19,691
    Budgy
    26.03.19 06:26 Go to last post

  18. Settlers Offline

    I downloaded the offline version of the game, but when I try to run it, it just gives me a message that I need either Chrome (which I have) or Flash...

    Started by RobD, 07.09.18 13:50
    • Replies: 7
    • Views: 32,709
    Annalicia
    25.03.19 00:46 Go to last post

  19. Gift Christmas Tree gives nothing

    I paid for a tree using presents and the first gift seemed to work fine, the icon appeared on the tree, clicking the tree added a quest to my log and...

    Started by Kotugo, 20.12.18 10:42
    8 Pages •
    1 2 3 ... 8
    • Replies: 75
    • Views: 235,926
    SnowBlizz
    21.03.19 22:31 Go to last post

  20. LovelY explorer

    Hi all, I read the Dev Diary for the Valentine 2019 Event more then once, and decided to buy the Lovely Explorer And we get 1 from BB, thanx for...

    Started by Orca45, 18.03.19 10:22
    • Replies: 7
    • Views: 26,038
    Orca45
    20.03.19 09:48 Go to last post
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