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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,555
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 158,975
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,385,072
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 171,321
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 788,042
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 187,452
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Angry Losing XP

    Last night I finished a Treasure of Wisdom adventure. With over 2 million still to go to get to level 71, I was surprised to see that on collecting...

    Started by Brotherjon, 09.11.18 11:24
    1 Attachment(s)
    • Replies: 3
    • Views: 1,383
    Shugura
    10.11.18 10:05 Go to last post

  2. More Supreme Golems is not counting the kill

    I got an issue with last quest of killing Supreme Golem, I able to kill that golem and was able to finish achievement but the quest itself is not...

    Started by TheVictorious, 07.11.18 16:09
    • Replies: 9
    • Views: 14,470
    Xibor
    08.11.18 20:37 Go to last post

  3. Snack Stand reset

    I had about 50 days of stadium snacks queued before the event, now it has reset to zero. Where are my snacks, where are my resources??? Same goes...

    Started by Thejollyone, 23.10.18 07:55
    4 Pages •
    1 2 3 ... 4
    • Replies: 36
    • Views: 41,848
    Thejollyone
    08.11.18 20:03 Go to last post

  4. Guild ranks not able to change permissions to any ranks

    Hi one my guildies wants the right to send guild mails which is not a problem for me all ranks can invite anyways so was gonna give them all guild...

    Started by lulu10093, 06.11.18 14:04
    • Replies: 2
    • Views: 5,278
    halv12
    07.11.18 15:27 Go to last post

  5. Thumbs down Laboratory eating up your hard-earned gems

    I decided to report this as bug after several people encouraged me post it here: I bought the Laboratory and i tried it out for the first time to...

    Started by DeTect, 06.11.18 08:08
    bug, gems, lag
    • Replies: 7
    • Views: 27,600
    halv12
    07.11.18 15:19 Go to last post

  6. Scenarios Resource Master acheivement quest

    On this quest we are asked to gather 1 million resources via the scenario adventures. I refer you to the wiki pages for the loots on these: Twins...

    Started by Thejollyone, 19.04.15 16:31
    4 Pages •
    1 2 3 ... 4
    • Replies: 30
    • Views: 142,995
    Xibor
    06.11.18 20:54 Go to last post

  7. Unable to complete More Greater Golems quest

    I had destroyed the Greater Golem today, and it is already started countdown timer, but the quest just cannot be end (or should i say the quest did...

    Started by QiRenChia, 31.10.18 13:35
    • Replies: 4
    • Views: 6,426
    halv12
    31.10.18 16:27 Go to last post

  8. Restart warning displayed after the event

    This has happened a few times now over recent weeks. The following message is displayed approximately three quarters of an hour after a period of...

    Started by Madorosu, 07.12.16 01:37
    2 Pages •
    1 2
    • Replies: 18
    • Views: 83,043
    Xibor
    31.10.18 03:26 Go to last post

  9. Problem logging in and starting the game

    Took . 30 mins to home page to come up Logged in game loaded 1st part now waiting sitting on 2nd screen .. only option is changelog ???

    Started by LordMaldat, 30.10.18 07:30
    • Replies: 4
    • Views: 4,934
    Xibor
    30.10.18 21:24 Go to last post

  10. Looming Danger lvl 36 Requirement

    Got today the quest with "Looming Danger" wanted to play it through, I am lvl 34 and have just seen it requires lvl 36. Even the Wiki Guides say...

    Started by Azusa, 30.10.18 00:03
    • Replies: 1
    • Views: 1,060
    Mannerheim
    30.10.18 11:25 Go to last post

  11. Wrong text in top bar for 'Country Saying' in Mayor - Collectible tab

    Text in top bar for 'Country Saying' is '+60 Population' prnt.sc/l7fqek

    Started by halv12, 18.10.18 08:38
    • Replies: 6
    • Views: 4,961
    Kit_
    29.10.18 10:32 Go to last post

  12. How to get back "Monsters from the Mist"?

    Being a noob, I cancelled the event adventure. 2 tickets in 5 days later, still didn't get it back or got any reply from BB. Any suggestions?

    Started by TheAMBoss, 28.10.18 12:23
    • Replies: 1
    • Views: 3,482
    Kit_
    28.10.18 12:50 Go to last post

  13. TO Menu Reset

    When clicking through the pages in TO and then buying something the TO page now resets back to page 1. WHY?????? Now I am having to click through...

    Started by PELIAS, 28.10.18 11:51
    • Replies: 0
    • Views: 2,798
    PELIAS
    28.10.18 11:51 Go to last post

  14. Monsters From The Mist is blocked

    One of the task during the "Monsters From The Mist" adventure was "Shut them out" (block road with a BarrierConstruction Kit buff) . So, I did it. ...

    Started by mr777, 23.10.18 19:52
    adventure
    • Replies: 3
    • Views: 7,557
    Vraen
    28.10.18 11:39 Go to last post

  15. Halloween: In the name of the law

    The quest "In the name of the law" can't be completed until you have the units on Home Island. This is not made clear in the description. I had all...

    Started by RobD, 26.10.18 17:49
    • Replies: 1
    • Views: 2,723
    Kit_
    26.10.18 18:54 Go to last post

  16. Licence bug 26.10.2018

    There seems to be some minor bug that licences disappear and appear again. Few hours ago two of my lisences disappeared, from 8 to 6. After doing...

    Started by Gorefield, 25.10.18 21:17
    • Replies: 2
    • Views: 1,141
    Gorefield
    25.10.18 22:55 Go to last post

  17. New shiny blue warning

    I just got this warning. Never seen it before, so I thought I should report prnt.sc/l9jlar It's pretty :)

    Started by Ali_Bob, 23.10.18 17:28
    • Replies: 3
    • Views: 9,815
    Areop-Enap
    25.10.18 17:43 Go to last post

  18. Game freeze ali baba the young woodcutter

    Every time I move my generals from position 4 to position 5 after beating camp 15 my browser freezes, it does it every time without fail, am I the...

    Started by Steve1077, 14.08.17 10:46
    4 Pages •
    1 2 3 ... 4
    • Replies: 33
    • Views: 376,109
    Xibor
    25.10.18 00:34 Go to last post

  19. Footprint of Lab

    Is the huge, epic workyard sized footprint of the lab (which is only actually the size of 2 wheatfields) intentional or a bug? ***ignore this lol...

    Started by Jim_B, 24.10.18 09:00
    • Replies: 4
    • Views: 12,824
    Xibor
    25.10.18 00:31 Go to last post

  20. Outpost buff timing not working properly

    I started a strong intel buff, waited for the notification to appear, then started TOW. https://prnt.sc/la28bp But when I checked on the...

    Started by Budgy, 24.10.18 20:26
    • Replies: 1
    • Views: 1,403
    Xibor
    24.10.18 20:30 Go to last post
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