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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 390,918
    26.10.24 05:48 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 119,179
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 475,386
    08.11.23 11:58 Go to last post
  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,777,288
    18.08.23 10:52 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,125,675
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 428,069
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Settlers Offline

    I downloaded the offline version of the game, but when I try to run it, it just gives me a message that I need either Chrome (which I have) or Flash...

    Started by RobD, 07.09.18 13:50
    • Replies: 7
    • Views: 32,770
    25.03.19 00:46 Go to last post
  2. Gift Christmas Tree gives nothing

    I paid for a tree using presents and the first gift seemed to work fine, the icon appeared on the tree, clicking the tree added a quest to my log and...

    Started by Kotugo, 20.12.18 10:42
    8 Pages
    1 2 3 ... 8
    • Replies: 75
    • Views: 236,585
    21.03.19 22:31 Go to last post
  3. LovelY explorer

    Hi all, I read the Dev Diary for the Valentine 2019 Event more then once, and decided to buy the Lovely Explorer And we get 1 from BB, thanx for...

    Started by Orca45, 18.03.19 10:22
    • Replies: 7
    • Views: 26,106
    20.03.19 09:48 Go to last post
  4. Issue with Storm Recovery scenario

    I have done dozens of Storm Recovery which is really cool to do when you have lots of magic beans and grout, I'm used to do them as soon as I get a...

    Started by LillyAmy, 28.08.17 14:19
    2 Pages
    1 2
    • Replies: 10
    • Views: 42,630
    19.03.19 08:14 Go to last post
  5. Advanced Options Quest

    This quest is meant to pop at level 10 under the Main Quest "System Functions" but for players who've already done that set it's free floating at the...

    Started by Iolanthe, 30.09.15 11:23
    • Replies: 4
    • Views: 69,824
    17.03.19 15:12 Go to last post
  6. locked out of game

    For past 20 mins have been getting no further than blank blue page with connection to server lost message. Anyone else?

    Started by maryam1, 08.03.19 11:54
    • Replies: 1
    • Views: 4,676
    08.03.19 12:34 Go to last post
  7. Valentine treasure search

    Treasure searches started before 2nd phase of Valentine event are apparently NOT bringing any flowers despite dev diary info : "Treasure Search...

    Started by Nastynono, 04.03.19 14:44
    3 Pages
    1 2 3
    bug
    • Replies: 20
    • Views: 135,927
    05.03.19 17:44 Go to last post
  8. Valentine buff not working

    Did not get 100% on Ali Baba and the Second Thief, anyone else have this problem? The siege has same problem.

    Started by Baldazz, 21.02.19 18:40
    14 Pages
    1 2 3 ... 14
    • Replies: 133
    • Views: 153,794
    04.03.19 14:31 Go to last post
  9. Enable to connect on game after a refresh

    Hi, Enable to connect on game right now. Progress bar charging 2% in 5 minutes and seems froze, already clean caches and cookies :( Now 20...

    Started by Om_The_Blissed, 28.02.19 16:25
    • Replies: 2
    • Views: 11,212
    28.02.19 18:08 Go to last post
  10. Whites Flashes

    Hello, Since approximativly a week, I got many White Flash on the game... It's not good. All my system is Updated, Caches clear, Reboot...

    Started by Soupssss, 27.02.19 10:25
    • Replies: 0
    • Views: 4,056
    27.02.19 10:25 Go to last post
  11. Brought gems but not received yet.

    About 2hours ago I brought 48000gems. I am sure that I payed successfully. but I still did not receive these gems, what happening?

    Started by OeeO, 25.02.19 05:04
    • Replies: 9
    • Views: 10,286
    25.02.19 12:35 Go to last post
  12. Is it a Valentines joke ?

    At the merchant you can buy a "refill" for your flower farms. As i read it i would get a refill +10 extra flowers but i only got the 10 flowers. ...

    Started by LeBeuf, 23.02.19 09:33
    • Replies: 3
    • Views: 4,349
    25.02.19 10:23 Go to last post
  13. Dev Diary Info Wrong -- Made wrong ingredients before event

    Dev Diary says you need Hardwood Planks for Valentine Card Box , so i merily converted all my pinewood planks to hardwood planks Event launches...

    Started by Harlequin_1963, 22.02.19 16:56
    • Replies: 2
    • Views: 5,212
    25.02.19 09:43 Go to last post
  14. Certificate to access thesettlersonline.com

    Has expired at 1am today, when is this fixed?

    Started by Neomaven, 22.02.19 02:16
    2 Pages
    1 2
    • Replies: 13
    • Views: 15,859
    22.02.19 09:08 Go to last post
  15. Angry Explorers dont bring back flowers.

    When I logged in after event start I was surprised to see that 3 explorers who had arrived after event start but before my login didnt bring back any...

    Started by topgearfan, 21.02.19 15:38
    • Replies: 9
    • Views: 8,113
    21.02.19 21:59 Go to last post
  16. travel time

    my MMA's were dead when quit co-op, now they travel home 1h instead of 8 min.

    Started by Max19, 21.02.19 20:17
    • Replies: 0
    • Views: 3,682
    21.02.19 20:17 Go to last post
  17. Angry Home island freezing continuously

    Home island freezing continuously. 15 minutes online since last night ~15 hrs ago. And already game freezes when moving generals/buildings on home...

    Started by Kimplirez, 21.02.19 17:39
    • Replies: 0
    • Views: 2,756
    21.02.19 17:39 Go to last post
  18. Buffed buildings highlighted after being buffed

    When entering a zone ( own for friend island ) and activating a buff ( basket, feast etc.... ) buildings that can be buffed are highlighted as...

    Started by halv12, 21.11.18 06:55
    2 Pages
    1 2
    • Replies: 13
    • Views: 26,701
    21.02.19 15:48 Go to last post
  19. valentines event started but no quests

    valentines event started but no quests - refreshed. so what now?

    Started by Sue1000, 21.02.19 09:19
    2 Pages
    1 2
    • Replies: 17
    • Views: 18,843
    21.02.19 12:58 Go to last post
  20. Building Guild House

    I try build Guild House, but nothing happend, he take all my goods for building. and he didnt give me back my goods. I am level 48.

    Started by KRIZEVCI, 20.02.19 18:07
    • Replies: 1
    • Views: 1,710
    21.02.19 09:03 Go to last post

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