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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 382,910
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 116,677
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 464,905
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,751,053
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,113,416
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 422,995
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Issue with Storm Recovery scenario

    I have done dozens of Storm Recovery which is really cool to do when you have lots of magic beans and grout, I'm used to do them as soon as I get a...

    Started by LillyAmy, 28.08.17 14:19
    2 Pages •
    1 2
    • Replies: 10
    • Views: 42,462
    Jim_B
    19.03.19 08:14 Go to last post

  2. Advanced Options Quest

    This quest is meant to pop at level 10 under the Main Quest "System Functions" but for players who've already done that set it's free floating at the...

    Started by Iolanthe, 30.09.15 11:23
    • Replies: 4
    • Views: 69,736
    Kit_
    17.03.19 15:12 Go to last post

  3. locked out of game

    For past 20 mins have been getting no further than blank blue page with connection to server lost message. Anyone else?

    Started by maryam1, 08.03.19 11:54
    • Replies: 1
    • Views: 4,644
    wintertime
    08.03.19 12:34 Go to last post

  4. Valentine treasure search

    Treasure searches started before 2nd phase of Valentine event are apparently NOT bringing any flowers despite dev diary info : "Treasure Search...

    Started by Nastynono, 04.03.19 14:44
    3 Pages •
    1 2 3
    bug
    • Replies: 20
    • Views: 134,818
    lordloocan
    05.03.19 17:44 Go to last post

  5. Valentine buff not working

    Did not get 100% on Ali Baba and the Second Thief, anyone else have this problem? The siege has same problem.

    Started by Baldazz, 21.02.19 18:40
    14 Pages •
    1 2 3 ... 14
    • Replies: 133
    • Views: 152,956
    hades8840
    04.03.19 14:31 Go to last post

  6. Enable to connect on game after a refresh

    Hi, Enable to connect on game right now. Progress bar charging 2% in 5 minutes and seems froze, already clean caches and cookies :( Now 20...

    Started by Om_The_Blissed, 28.02.19 16:25
    • Replies: 2
    • Views: 11,161
    Nolyka
    28.02.19 18:08 Go to last post

  7. Whites Flashes

    Hello, Since approximativly a week, I got many White Flash on the game... It's not good. All my system is Updated, Caches clear, Reboot...

    Started by Soupssss, 27.02.19 10:25
    • Replies: 0
    • Views: 4,043
    Soupssss
    27.02.19 10:25 Go to last post

  8. Brought gems but not received yet.

    About 2hours ago I brought 48000gems. I am sure that I payed successfully. but I still did not receive these gems, what happening?

    Started by OeeO, 25.02.19 05:04
    1 Attachment(s)
    • Replies: 9
    • Views: 10,222
    OeeO
    25.02.19 12:35 Go to last post

  9. Is it a Valentines joke ?

    At the merchant you can buy a "refill" for your flower farms. As i read it i would get a refill +10 extra flowers but i only got the 10 flowers. ...

    Started by LeBeuf, 23.02.19 09:33
    • Replies: 3
    • Views: 4,317
    Grumsi
    25.02.19 10:23 Go to last post

  10. Dev Diary Info Wrong -- Made wrong ingredients before event

    Dev Diary says you need Hardwood Planks for Valentine Card Box , so i merily converted all my pinewood planks to hardwood planks Event launches...

    Started by Harlequin_1963, 22.02.19 16:56
    2 Attachment(s)
    • Replies: 2
    • Views: 5,189
    BB_Torkav
    25.02.19 09:43 Go to last post

  11. Certificate to access thesettlersonline.com

    Has expired at 1am today, when is this fixed?

    Started by Neomaven, 22.02.19 02:16
    2 Pages •
    1 2
    • Replies: 13
    • Views: 15,795
    BB_Torkav
    22.02.19 09:08 Go to last post

  12. Angry Explorers dont bring back flowers.

    When I logged in after event start I was surprised to see that 3 explorers who had arrived after event start but before my login didnt bring back any...

    Started by topgearfan, 21.02.19 15:38
    • Replies: 9
    • Views: 7,727
    Freddy5
    21.02.19 21:59 Go to last post

  13. travel time

    my MMA's were dead when quit co-op, now they travel home 1h instead of 8 min.

    Started by Max19, 21.02.19 20:17
    • Replies: 0
    • Views: 3,668
    Max19
    21.02.19 20:17 Go to last post

  14. Angry Home island freezing continuously

    Home island freezing continuously. 15 minutes online since last night ~15 hrs ago. And already game freezes when moving generals/buildings on home...

    Started by Kimplirez, 21.02.19 17:39
    • Replies: 0
    • Views: 2,745
    Kimplirez
    21.02.19 17:39 Go to last post

  15. Buffed buildings highlighted after being buffed

    When entering a zone ( own for friend island ) and activating a buff ( basket, feast etc.... ) buildings that can be buffed are highlighted as...

    Started by halv12, 21.11.18 06:55
    2 Pages •
    1 2
    • Replies: 13
    • Views: 26,615
    Rodentia
    21.02.19 15:48 Go to last post

  16. valentines event started but no quests

    valentines event started but no quests - refreshed. so what now?

    Started by Sue1000, 21.02.19 09:19
    2 Pages •
    1 2
    • Replies: 17
    • Views: 18,725
    harlequin63
    21.02.19 12:58 Go to last post

  17. Building Guild House

    I try build Guild House, but nothing happend, he take all my goods for building. and he didnt give me back my goods. I am level 48.

    Started by KRIZEVCI, 20.02.19 18:07
    • Replies: 1
    • Views: 1,694
    KRIZEVCI
    21.02.19 09:03 Go to last post

  18. Obsidian Dynamite missing

    So, my Obsidian Dynamite from "The People Of The Mountain" has now gone missing after the maintenance and I am now unable to complete "A Giant...

    Started by Nihilista, 20.02.19 18:06
    • Replies: 6
    • Views: 13,169
    hades8840
    20.02.19 22:09 Go to last post

  19. combat armory looping

    I put 25 pike to produce in armoury and the 25 will not complete. I get a message to say they have been added to storehouse, they haven't been and...

    Started by MissyJay, 20.02.19 13:41
    1 Attachment(s)
    • Replies: 3
    • Views: 2,506
    MOD_Daz
    20.02.19 15:30 Go to last post

  20. test

    test

    Started by Underdog-the-1, 19.02.19 18:56
    • Replies: 1
    • Views: 3,578
    AmySafeunderdark
    20.02.19 07:05 Go to last post
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