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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 382,831
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 116,654
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 464,756
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,750,925
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,113,311
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 422,963
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Smelter Calendar - bug

    Smelter Calendar description ... "Target - Smelters - Bronze Iron Steel Gold Platinum Titanium" .. .that's fine :D but then "EPIC SMELTERS -...

    Started by luckydiddy, 13.12.18 23:23
    • Replies: 5
    • Views: 4,007
    Mindslayer
    19.02.19 02:47 Go to last post

  2. bug: training overtime

    The buff description for training overtime says that it provides +200% recruitment speed. Which would make it effectively identical to the drill...

    Started by rathbone93, 16.02.19 19:37
    • Replies: 1
    • Views: 1,654
    rathbone93
    16.02.19 23:40 Go to last post

  3. Envelope icon is not opening the mail window after logging in

    Hi Since last update(?) I noticed small, but annoying bug with mail window. If, after launching game, I have new messages, new mail icon and ping...

    Started by Hussar1683, 19.10.18 23:31
    • Replies: 8
    • Views: 12,146
    N0b0dy
    13.02.19 10:18 Go to last post

  4. CAUTION Disappearing Buildings

    Hi all Im really annoyed 2 days ago for the 2nd time in 4 weeks My level 6 academy disappeared from the top left of my island. I really am...

    Started by Rebloom, 15.12.18 03:25
    3 Pages •
    1 2 3
    • Replies: 25
    • Views: 29,008
    Xibor
    11.02.19 20:51 Go to last post

  5. Issues with buying Gems

    Hi I havn't bought gems before, but I am considering to do so. But - for the second time in a row - the shop isn't working during Happy Hour....

    Started by TheDane2018, 22.05.18 05:34
    7 Pages •
    1 2 3 ... 7
    • Replies: 60
    • Views: 181,181
    thecoolfrog
    11.02.19 11:06 Go to last post

  6. PvP achievement issue

    Hi, I very recently decided to give PvP a try and having conquered a small barren colony, it seems it has been under attack 4 times....

    Started by Elco, 02.02.19 19:16
    • Replies: 4
    • Views: 9,867
    Elco
    07.02.19 16:20 Go to last post

  7. Random users getting ''Maintenance'' when trying to login

    http://prntscr.com/mgc1hm ^^ the main webpage when i tried to login earlier , took about 10 minutes before i could login.

    Started by Harlequin1963, 04.02.19 09:10
    • Replies: 2
    • Views: 4,219
    BB_Torkav
    05.02.19 09:33 Go to last post

  8. Ubuntu: scroll doesnt work anymore + nvidia drivers performence issue

    Hi all, I use Ubuntu/Xubuntu as my default OS. Since end of June 2017 when I did update (including Flash) mouse scroll stopped to work on Settlers ...

    Started by czezz, 23.08.17 13:10
    1 Attachment(s)
    • Replies: 7
    • Views: 7,149
    halv12
    04.02.19 14:20 Go to last post

  9. about premium

    Hello, May I ask, has something changed about premium? Normally, when having a loot spot, the second player gets profits from premium too? We...

    Started by Margrietje, 31.01.19 19:50
    • Replies: 2
    • Views: 14,214
    geezer123
    01.02.19 09:27 Go to last post

  10. can't connect to server

    anybody know why?

    Started by DaisyKay, 27.01.19 12:22
    15 Pages •
    1 2 3 ... 15
    • Replies: 143
    • Views: 275,024
    BB_Saqui
    28.01.19 14:56 Go to last post

  11. Battle result

    Hello settlers! I found mistake, or may be I don't understand something. I attached screenshot of battle. I attacked enemy camp with general +...

    Started by Alexd77, 23.01.19 07:08
    1 Attachment(s)
    • Replies: 2
    • Views: 14,978
    Alexd77
    23.01.19 13:02 Go to last post

  12. I cant unlock main quest Brew production for a very, very long time.

    Hi, I am level 45 and I still cannot finish a main quest. It simply doesn't unlock a subquest although I have met the conditions. I have played...

    Started by Meslamtaea, 21.01.19 22:53
    1 Attachment(s)
    • Replies: 3
    • Views: 6,030
    Xibor
    22.01.19 20:09 Go to last post

  13. a mess of glitches.

    In the last 24 hours the following have occurred in my guild. Loss of chat, sometimes just guild chat, sometimes all channels. Person on line and...

    Started by maryam1, 14.01.19 17:57
    • Replies: 8
    • Views: 4,268
    Xibor
    20.01.19 20:19 Go to last post

  14. guild market vote bug

    I just voted vor guild market, clicked farm as first choice and then some random below as I did not care. Anyway, I click done, and this happens: ...

    Started by WillowWarbler, 07.01.19 19:24
    • Replies: 2
    • Views: 3,514
    Kit_
    20.01.19 10:12 Go to last post

  15. Angry Endless coal mines don't count towards "have 5 level 6 coal mines" pathfinder quest.

    this weeks pathfinder quest`s have 5 lvl 6 coal mines i have 3 normal coal mine and 3 endless coal mine the 3 endless do not count to 5 lvl 6...

    Started by oldboot, 08.01.19 07:10
    2 Pages •
    1 2
    • Replies: 15
    • Views: 28,600
    LillyAmy
    19.01.19 22:47 Go to last post

  16. Remove the "Pathfinder quest - Leading by example"

    I suggest that BB removes this quest from the Pathfinder quests, so that no more players will have to try to complete this in vain, because BB mess...

    Started by Urd123, 31.03.18 10:15
    • Replies: 4
    • Views: 45,764
    geezer123
    14.01.19 21:44 Go to last post

  17. Christmas Market fails

    When I used my level 4 Christmas Market for the second time, none of the buildings in the 11x11 area got a buff. The cooldown time showed 10h30...

    Started by Roel_Rulez, 29.12.18 09:03
    • Replies: 8
    • Views: 189,563
    Thejollyone
    10.01.19 17:13 Go to last post

  18. File loading failed!

    Hi, I can login, but it doesn't load the game. I have updated both browser and flashplayer, cleared cache and tried it with safari and chrome....

    Started by VoittoOnninen, 22.10.17 20:34
    4 Pages •
    1 2 3 ... 4
    1 Attachment(s)
    • Replies: 33
    • Views: 276,094
    polarbarez
    09.01.19 19:13 Go to last post

  19. problems clicking camps on adv isles

    Is anybody else experiencing this? My mouse does not click properly on camps when on adv isles. This happens when i try to move gens or send attacks....

    Started by DaisyKay, 07.01.19 13:17
    • Replies: 4
    • Views: 15,209
    Xibor
    07.01.19 20:50 Go to last post

  20. Guild Market Change Over has not occurred

    Guild Market should have updated overnight (UK time) but is still showing the previous version. Voting button shows 0 second countdown ...

    Started by geezer123, 30.12.18 08:29
    2 Pages •
    1 2
    • Replies: 17
    • Views: 173,804
    Xibor
    07.01.19 20:44 Go to last post
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