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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 390,911
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 119,176
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 475,342
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,777,184
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,125,641
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 428,067
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. File loading failed!

    Hi, I can login, but it doesn't load the game. I have updated both browser and flashplayer, cleared cache and tried it with safari and chrome....

    Started by VoittoOnninen, 22.10.17 20:34
    4 Pages •
    1 2 3 ... 4
    1 Attachment(s)
    • Replies: 33
    • Views: 276,927
    polarbarez
    09.01.19 19:13 Go to last post

  2. problems clicking camps on adv isles

    Is anybody else experiencing this? My mouse does not click properly on camps when on adv isles. This happens when i try to move gens or send attacks....

    Started by DaisyKay, 07.01.19 13:17
    • Replies: 4
    • Views: 15,234
    Xibor
    07.01.19 20:50 Go to last post

  3. Guild Market Change Over has not occurred

    Guild Market should have updated overnight (UK time) but is still showing the previous version. Voting button shows 0 second countdown ...

    Started by geezer123, 30.12.18 08:29
    2 Pages •
    1 2
    • Replies: 17
    • Views: 174,060
    Xibor
    07.01.19 20:44 Go to last post

  4. There is a problem loading the game on chrome (very slow)

    game is not ended yet ^0^ ========================================================================= http://blog.naver.com/thdzl/221168207075 ...

    Started by GOMGOUUN, 21.12.17 06:02
    • Replies: 4
    • Views: 12,363
    Kotugo
    07.01.19 13:25 Go to last post

  5. Is TSO down for maintenance?

    There is no notice on the homepage and I get this when trying to play: "We regret that the connection to the "The Settlers Online" server failed....

    Started by Oujloid, 06.01.19 15:04
    • Replies: 4
    • Views: 2,955
    Oujloid
    06.01.19 15:44 Go to last post

  6. File Loading Error

    I can't access TSO, when I try I receive this prnt.sc/k6axba , I have cleared the history/cache etc and even tried with different browsers.

    Started by cheethamhill, 14.07.18 04:55
    3 Pages •
    1 2 3
    • Replies: 25
    • Views: 35,776
    Rod-
    05.01.19 12:10 Go to last post

  7. xmas market stop/start itself

    my market is constantly rebuffing itself, every 30 sec or so the buffed buildings become unbuffed, then few seconds later the market is activated...

    Started by C0mplyOrDie, 02.01.19 11:46
    • Replies: 0
    • Views: 4,889
    C0mplyOrDie
    02.01.19 11:46 Go to last post

  8. Exclamation Christmas market

    If you activate a buff while the Christmas Market is upgrading the cost of buff is taken and cooldown started but no buff is applied. Either make it...

    Started by topgearfan, 02.01.19 01:52
    • Replies: 1
    • Views: 21,315
    KC-Grim
    02.01.19 07:21 Go to last post

  9. Unable to place new buildings/wells/wheat fields

    As soon as the animation for the little guy makes it out to the building site for mines/wells/wheat fields (all I have tried as I am short on...

    Started by Usu_Mu, 01.01.19 10:33
    • Replies: 0
    • Views: 8,504
    Usu_Mu
    01.01.19 10:33 Go to last post

  10. Christmas Event Bugs

    anyone else having problems cant open any chat tab and also the advent calender has all doors open also completed tasks cant tick ....seeing you...

    Started by hades8840, 10.12.18 09:10
    8 Pages •
    1 2 3 ... 8
    • Replies: 79
    • Views: 160,207
    Mannerheim
    29.12.18 17:38 Go to last post

  11. GB house pop after upgrade

    I just upgraded 5 gingerbread houses to lvl 6 which should have given me an extra 75 pop but it looks like I only got 45, did I miss something? It...

    Started by Steve1077, 28.12.18 20:35
    • Replies: 1
    • Views: 6,448
    Brotherjon
    29.12.18 14:10 Go to last post

  12. [Solved] Winter wonderland revisited

    I can't deliver fakepresents. have 31 in store but after clicking on the following buidings no menu appears to deliver the presents. please help...

    Started by TREBE, 26.12.18 10:51
    • Replies: 4
    • Views: 26,383
    MOD_Daz
    26.12.18 11:18 Go to last post

  13. xmas tree

    i did not get any gift , i did click but nothing ???

    Started by norfik, 24.12.18 10:04
    • Replies: 2
    • Views: 9,613
    Wulfmeister
    26.12.18 08:26 Go to last post

  14. 2nd Gift tree dont give gift?

    I earlier bought the x-mas gift tree with presents and today i picked the tree in the calender and have planted it but i got no gift from it. Do I...

    Started by Willthefoe, 24.12.18 09:45
    • Replies: 3
    • Views: 7,310
    BB_Saqui
    25.12.18 10:40 Go to last post

  15. Bug (Candy Cane Lantern decoration)

    24 Dec 2018 I was purchase a Building Deed : Candy Cane Lantern. At first, it shows fail loading failed, please check my network connection, clean ...

    Started by LordDeimos444, 24.12.18 10:38
    • Replies: 0
    • Views: 3,046
    LordDeimos444
    24.12.18 10:38 Go to last post

  16. Thumbs down Bookbinder forgets production

    I put a book into production. Come back hours later - nothing produced in Bookbinder. This has happened twice now during last week or so. I always...

    Started by topgearfan, 19.12.18 18:41
    • Replies: 3
    • Views: 5,293
    Kriegor
    23.12.18 06:07 Go to last post

  17. Exclamation Rarity Provision house time glitch

    So as the barracks the rarity provision house also has a buff related time glitch. The buff end time is displayed as production complete time for...

    Started by topgearfan, 21.12.18 11:37
    • Replies: 2
    • Views: 2,634
    Tatooine
    22.12.18 10:03 Go to last post

  18. Cant login on Chrome...Firefox no problem

    This morning can't login on Chrome I get : This page isn’t working If the problem continues, contact the site owner. HTTP ERROR 400 But I have...

    Started by polarbarez, 19.12.18 16:57
    • Replies: 4
    • Views: 13,121
    Mannerheim
    20.12.18 14:30 Go to last post

  19. game crash?

    I was having trouble with a very laggy slow response game this morning so came out of it. Now cant log back in.

    Started by maryam1, 18.12.18 09:34
    • Replies: 1
    • Views: 2,032
    maryam1
    18.12.18 13:53 Go to last post

  20. Invisible Bells

    Anyone else having trouble with invisible Christmas Bells? Pretty tricky to pick up collectables if you can't see 'em! Also Mail notification...

    Started by Economic_Crisis, 17.12.18 12:32
    • Replies: 0
    • Views: 1,263
    Economic_Crisis
    17.12.18 12:32 Go to last post
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