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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 367,498
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 112,904
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 449,296
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,717,403
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,094,408
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,290
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Bug (Candy Cane Lantern decoration)

    24 Dec 2018 I was purchase a Building Deed : Candy Cane Lantern. At first, it shows fail loading failed, please check my network connection, clean ...

    Started by LordDeimos444, 24.12.18 10:38
    • Replies: 0
    • Views: 2,397
    LordDeimos444
    24.12.18 10:38 Go to last post

  2. Thumbs down Bookbinder forgets production

    I put a book into production. Come back hours later - nothing produced in Bookbinder. This has happened twice now during last week or so. I always...

    Started by topgearfan, 19.12.18 18:41
    • Replies: 3
    • Views: 5,239
    Kriegor
    23.12.18 06:07 Go to last post

  3. Exclamation Rarity Provision house time glitch

    So as the barracks the rarity provision house also has a buff related time glitch. The buff end time is displayed as production complete time for...

    Started by topgearfan, 21.12.18 11:37
    • Replies: 2
    • Views: 2,594
    Tatooine
    22.12.18 10:03 Go to last post

  4. Cant login on Chrome...Firefox no problem

    This morning can't login on Chrome I get : This page isn’t working If the problem continues, contact the site owner. HTTP ERROR 400 But I have...

    Started by polarbarez, 19.12.18 16:57
    • Replies: 4
    • Views: 13,015
    Mannerheim
    20.12.18 14:30 Go to last post

  5. game crash?

    I was having trouble with a very laggy slow response game this morning so came out of it. Now cant log back in.

    Started by maryam1, 18.12.18 09:34
    • Replies: 1
    • Views: 1,991
    maryam1
    18.12.18 13:53 Go to last post

  6. Invisible Bells

    Anyone else having trouble with invisible Christmas Bells? Pretty tricky to pick up collectables if you can't see 'em! Also Mail notification...

    Started by Economic_Crisis, 17.12.18 12:32
    • Replies: 0
    • Views: 1,222
    Economic_Crisis
    17.12.18 12:32 Go to last post

  7. Connection issue

    Anyone else unable to access the game? It's not a problem with flash not loading, the game starts loading then I get the "connection to server lost"...

    Started by Hazgod, 16.12.18 16:54
    • Replies: 2
    • Views: 2,976
    Hazgod
    17.12.18 11:27 Go to last post

  8. Post Bug on a giant battle (Mountain Clan)

    i have killed the first 2 leaders and i did not get robust tool that is needed for bridge construction kit. also all quests but last one seems...

    Started by ApostolisM, 22.11.18 18:28
    10 Pages •
    1 2 3 ... 10
    • Replies: 97
    • Views: 48,750
    geezer123
    17.12.18 05:58 Go to last post

  9. Christmas has disabled the Brief Seance

    I know seances are all a bit pagan (technically, so is Christmas.... ish) but the event seems to have stopped the Haunted Mansion effect of...

    Started by Wulfmeister, 10.12.18 14:11
    • Replies: 6
    • Views: 5,382
    Wulfmeister
    16.12.18 19:02 Go to last post

  10. Rust-B-Gone

    Hi, I don't have an icon in provision house to make Rust-B-Gone for Strange Idols, Is there something I'm missing? I done a search for "Rust-B-Gone"...

    Started by EdwardTheSlayer, 15.12.18 02:47
    • Replies: 0
    • Views: 1,473
    EdwardTheSlayer
    15.12.18 02:47 Go to last post

  11. gift christmas tree

    just wondering if anyone else is having problems trying to build te gift christmas tree, i can place any other item but when i try to place the tree...

    Started by Hurzty_II, 14.12.18 06:11
    • Replies: 0
    • Views: 1,334
    Hurzty_II
    14.12.18 06:11 Go to last post

  12. Game won't Load up

    Hi All For the past few days i have been trying to play TSO but when i hit the Play Now button the game starts to load and the on the progression...

    Started by Fyfee2, 20.09.18 07:42
    2 Pages •
    1 2
    • Replies: 16
    • Views: 29,282
    Budgy
    12.12.18 21:18 Go to last post

  13. Scouting Post dialogue/info box partially off screen

    Hello, Anyone else have this problem? The Scouting Post dialogue/info box displays partially off-screen, so you cannot close it (other than by...

    Started by Roderius, 06.12.18 06:41
    2 Pages •
    1 2
    • Replies: 16
    • Views: 13,006
    Xibor
    12.12.18 20:26 Go to last post

  14. Missing Dynamite ETC

    Finished People of the Mountain and received my dynamite in star menu but when I returned to home dynamite was missing. 1 Does anybody know what...

    Started by polarbarez, 12.12.18 18:55
    • Replies: 2
    • Views: 1,992
    Xibor
    12.12.18 20:18 Go to last post

  15. The vanishing bounty hunter bug?

    Bounty hunter was added to the guild section of the merchant a while ago and several people, myself included, bought a few for 100 guild coins for...

    Started by lordloocan, 08.12.18 16:07
    • Replies: 6
    • Views: 4,008
    Mannerheim
    09.12.18 17:12 Go to last post

  16. log in

    just keep getting the connection failed message .. is server down ??

    Started by lost4sole, 09.12.18 13:55
    • Replies: 0
    • Views: 1,512
    lost4sole
    09.12.18 13:55 Go to last post

  17. Endless coal mine ignoring faster mining above lvl 1

    I just bought an endless coal mine and built it on a deposit that can be mined 100% faster, it was giving 2 every cycle at lvl 1, lvl 2 it was giving...

    Started by Steve1077, 08.12.18 21:45
    • Replies: 4
    • Views: 4,984
    Steve1077
    08.12.18 22:26 Go to last post

  18. Angry What on earth is going on with the game

    :mad: Not sure if anyone else is having issues as bad as mine, I do know that some are having to double click on everything but this is ridiculous. ...

    Started by Lizaard, 06.12.18 14:24
    • Replies: 8
    • Views: 7,623
    cheethamhill
    08.12.18 02:36 Go to last post

  19. game will not load

    i cleanend the cookies and cache and everything and still when i press play the game does not load please fix this and i hope for them i will not...

    Started by heinwe, 06.12.18 14:47
    • Replies: 0
    • Views: 1,686
    heinwe
    06.12.18 14:47 Go to last post

  20. Position of the spot for a buffs become bad

    Do not know how was before (a few months earlier), but now I have noticed a slight harder buffing. I can see now 4 potential spots around the...

    Started by Fafarona, 05.12.18 23:06
    • Replies: 2
    • Views: 3,193
    Fafarona
    05.12.18 23:28 Go to last post
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