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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,290
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,357
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,325
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,725,543
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,101,600
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,141
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Exclamation Christmas market

    If you activate a buff while the Christmas Market is upgrading the cost of buff is taken and cooldown started but no buff is applied. Either make it...

    Started by topgearfan, 02.01.19 01:52
    • Replies: 1
    • Views: 21,283
    KC-Grim
    02.01.19 07:21 Go to last post

  2. Unable to place new buildings/wells/wheat fields

    As soon as the animation for the little guy makes it out to the building site for mines/wells/wheat fields (all I have tried as I am short on...

    Started by Usu_Mu, 01.01.19 10:33
    • Replies: 0
    • Views: 8,473
    Usu_Mu
    01.01.19 10:33 Go to last post

  3. Christmas Event Bugs

    anyone else having problems cant open any chat tab and also the advent calender has all doors open also completed tasks cant tick ....seeing you...

    Started by hades8840, 10.12.18 09:10
    8 Pages •
    1 2 3 ... 8
    • Replies: 79
    • Views: 159,577
    Mannerheim
    29.12.18 17:38 Go to last post

  4. GB house pop after upgrade

    I just upgraded 5 gingerbread houses to lvl 6 which should have given me an extra 75 pop but it looks like I only got 45, did I miss something? It...

    Started by Steve1077, 28.12.18 20:35
    • Replies: 1
    • Views: 6,376
    Brotherjon
    29.12.18 14:10 Go to last post

  5. [Solved] Winter wonderland revisited

    I can't deliver fakepresents. have 31 in store but after clicking on the following buidings no menu appears to deliver the presents. please help...

    Started by TREBE, 26.12.18 10:51
    • Replies: 4
    • Views: 26,334
    MOD_Daz
    26.12.18 11:18 Go to last post

  6. xmas tree

    i did not get any gift , i did click but nothing ???

    Started by norfik, 24.12.18 10:04
    • Replies: 2
    • Views: 9,541
    Wulfmeister
    26.12.18 08:26 Go to last post

  7. 2nd Gift tree dont give gift?

    I earlier bought the x-mas gift tree with presents and today i picked the tree in the calender and have planted it but i got no gift from it. Do I...

    Started by Willthefoe, 24.12.18 09:45
    • Replies: 3
    • Views: 7,258
    BB_Saqui
    25.12.18 10:40 Go to last post

  8. Bug (Candy Cane Lantern decoration)

    24 Dec 2018 I was purchase a Building Deed : Candy Cane Lantern. At first, it shows fail loading failed, please check my network connection, clean ...

    Started by LordDeimos444, 24.12.18 10:38
    • Replies: 0
    • Views: 2,582
    LordDeimos444
    24.12.18 10:38 Go to last post

  9. Thumbs down Bookbinder forgets production

    I put a book into production. Come back hours later - nothing produced in Bookbinder. This has happened twice now during last week or so. I always...

    Started by topgearfan, 19.12.18 18:41
    • Replies: 3
    • Views: 5,260
    Kriegor
    23.12.18 06:07 Go to last post

  10. Exclamation Rarity Provision house time glitch

    So as the barracks the rarity provision house also has a buff related time glitch. The buff end time is displayed as production complete time for...

    Started by topgearfan, 21.12.18 11:37
    • Replies: 2
    • Views: 2,611
    Tatooine
    22.12.18 10:03 Go to last post

  11. Cant login on Chrome...Firefox no problem

    This morning can't login on Chrome I get : This page isn’t working If the problem continues, contact the site owner. HTTP ERROR 400 But I have...

    Started by polarbarez, 19.12.18 16:57
    • Replies: 4
    • Views: 13,044
    Mannerheim
    20.12.18 14:30 Go to last post

  12. game crash?

    I was having trouble with a very laggy slow response game this morning so came out of it. Now cant log back in.

    Started by maryam1, 18.12.18 09:34
    • Replies: 1
    • Views: 2,010
    maryam1
    18.12.18 13:53 Go to last post

  13. Invisible Bells

    Anyone else having trouble with invisible Christmas Bells? Pretty tricky to pick up collectables if you can't see 'em! Also Mail notification...

    Started by Economic_Crisis, 17.12.18 12:32
    • Replies: 0
    • Views: 1,244
    Economic_Crisis
    17.12.18 12:32 Go to last post

  14. Connection issue

    Anyone else unable to access the game? It's not a problem with flash not loading, the game starts loading then I get the "connection to server lost"...

    Started by Hazgod, 16.12.18 16:54
    • Replies: 2
    • Views: 3,001
    Hazgod
    17.12.18 11:27 Go to last post

  15. Post Bug on a giant battle (Mountain Clan)

    i have killed the first 2 leaders and i did not get robust tool that is needed for bridge construction kit. also all quests but last one seems...

    Started by ApostolisM, 22.11.18 18:28
    10 Pages •
    1 2 3 ... 10
    • Replies: 97
    • Views: 49,148
    geezer123
    17.12.18 05:58 Go to last post

  16. Christmas has disabled the Brief Seance

    I know seances are all a bit pagan (technically, so is Christmas.... ish) but the event seems to have stopped the Haunted Mansion effect of...

    Started by Wulfmeister, 10.12.18 14:11
    • Replies: 6
    • Views: 5,418
    Wulfmeister
    16.12.18 19:02 Go to last post

  17. Rust-B-Gone

    Hi, I don't have an icon in provision house to make Rust-B-Gone for Strange Idols, Is there something I'm missing? I done a search for "Rust-B-Gone"...

    Started by EdwardTheSlayer, 15.12.18 02:47
    • Replies: 0
    • Views: 1,506
    EdwardTheSlayer
    15.12.18 02:47 Go to last post

  18. gift christmas tree

    just wondering if anyone else is having problems trying to build te gift christmas tree, i can place any other item but when i try to place the tree...

    Started by Hurzty_II, 14.12.18 06:11
    • Replies: 0
    • Views: 1,348
    Hurzty_II
    14.12.18 06:11 Go to last post

  19. Game won't Load up

    Hi All For the past few days i have been trying to play TSO but when i hit the Play Now button the game starts to load and the on the progression...

    Started by Fyfee2, 20.09.18 07:42
    2 Pages •
    1 2
    • Replies: 16
    • Views: 29,402
    Budgy
    12.12.18 21:18 Go to last post

  20. Scouting Post dialogue/info box partially off screen

    Hello, Anyone else have this problem? The Scouting Post dialogue/info box displays partially off-screen, so you cannot close it (other than by...

    Started by Roderius, 06.12.18 06:41
    2 Pages •
    1 2
    • Replies: 16
    • Views: 13,540
    Xibor
    12.12.18 20:26 Go to last post
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