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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

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  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 151
    • Views: 3,381
    Graciethecat
    Today 18:58 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. Connection issue

    Anyone else unable to access the game? It's not a problem with flash not loading, the game starts loading then I get the "connection to server lost"...

    Started by Hazgod, 16.12.18 16:54
    • Replies: 2
    • Views: 3,065
    Hazgod
    17.12.18 11:27 Go to last post

  2. Post Bug on a giant battle (Mountain Clan)

    i have killed the first 2 leaders and i did not get robust tool that is needed for bridge construction kit. also all quests but last one seems...

    Started by ApostolisM, 22.11.18 18:28
    10 Pages •
    1 2 3 ... 10
    • Replies: 97
    • Views: 50,606
    geezer123
    17.12.18 05:58 Go to last post

  3. Christmas has disabled the Brief Seance

    I know seances are all a bit pagan (technically, so is Christmas.... ish) but the event seems to have stopped the Haunted Mansion effect of...

    Started by Wulfmeister, 10.12.18 14:11
    • Replies: 6
    • Views: 5,564
    Wulfmeister
    16.12.18 19:02 Go to last post

  4. Rust-B-Gone

    Hi, I don't have an icon in provision house to make Rust-B-Gone for Strange Idols, Is there something I'm missing? I done a search for "Rust-B-Gone"...

    Started by EdwardTheSlayer, 15.12.18 02:47
    • Replies: 0
    • Views: 1,551
    EdwardTheSlayer
    15.12.18 02:47 Go to last post

  5. gift christmas tree

    just wondering if anyone else is having problems trying to build te gift christmas tree, i can place any other item but when i try to place the tree...

    Started by Hurzty_II, 14.12.18 06:11
    • Replies: 0
    • Views: 1,373
    Hurzty_II
    14.12.18 06:11 Go to last post

  6. Game won't Load up

    Hi All For the past few days i have been trying to play TSO but when i hit the Play Now button the game starts to load and the on the progression...

    Started by Fyfee2, 20.09.18 08:42
    2 Pages •
    1 2
    • Replies: 16
    • Views: 29,641
    Budgy
    12.12.18 21:18 Go to last post

  7. Scouting Post dialogue/info box partially off screen

    Hello, Anyone else have this problem? The Scouting Post dialogue/info box displays partially off-screen, so you cannot close it (other than by...

    Started by Roderius, 06.12.18 06:41
    2 Pages •
    1 2
    • Replies: 16
    • Views: 15,076
    Xibor
    12.12.18 20:26 Go to last post

  8. Missing Dynamite ETC

    Finished People of the Mountain and received my dynamite in star menu but when I returned to home dynamite was missing. 1 Does anybody know what...

    Started by polarbarez, 12.12.18 18:55
    • Replies: 2
    • Views: 2,083
    Xibor
    12.12.18 20:18 Go to last post

  9. The vanishing bounty hunter bug?

    Bounty hunter was added to the guild section of the merchant a while ago and several people, myself included, bought a few for 100 guild coins for...

    Started by lordloocan, 08.12.18 16:07
    • Replies: 6
    • Views: 4,130
    Mannerheim
    09.12.18 17:12 Go to last post

  10. log in

    just keep getting the connection failed message .. is server down ??

    Started by lost4sole, 09.12.18 13:55
    • Replies: 0
    • Views: 1,952
    lost4sole
    09.12.18 13:55 Go to last post

  11. Endless coal mine ignoring faster mining above lvl 1

    I just bought an endless coal mine and built it on a deposit that can be mined 100% faster, it was giving 2 every cycle at lvl 1, lvl 2 it was giving...

    Started by Steve1077, 08.12.18 21:45
    • Replies: 4
    • Views: 5,100
    Steve1077
    08.12.18 22:26 Go to last post

  12. Angry What on earth is going on with the game

    :mad: Not sure if anyone else is having issues as bad as mine, I do know that some are having to double click on everything but this is ridiculous. ...

    Started by Lizaard, 06.12.18 14:24
    • Replies: 8
    • Views: 7,899
    cheethamhill
    08.12.18 02:36 Go to last post

  13. game will not load

    i cleanend the cookies and cache and everything and still when i press play the game does not load please fix this and i hope for them i will not...

    Started by heinwe, 06.12.18 14:47
    • Replies: 0
    • Views: 1,779
    heinwe
    06.12.18 14:47 Go to last post

  14. Position of the spot for a buffs become bad

    Do not know how was before (a few months earlier), but now I have noticed a slight harder buffing. I can see now 4 potential spots around the...

    Started by DeletedUser(720501), 05.12.18 23:06
    • Replies: 2
    • Views: 3,264
    DeletedUser(720501)
    05.12.18 23:28 Go to last post

  15. Upgrading copper mines

    Don't know if this is a bug, but when did they change the resources required to upgrade copper mines from tools to pinewood planks? I must have...

    Started by Vervain, 03.12.18 20:43
    • Replies: 2
    • Views: 3,767
    Vervain
    04.12.18 07:54 Go to last post

  16. Weekly challenge won't die.

    I've been waiting patiently for the "quest failed" arrow that other people have been complaining about, but my current quest just won't die. ...

    Started by Wulfmeister, 03.12.18 14:00
    • Replies: 3
    • Views: 4,190
    Wulfmeister
    03.12.18 17:28 Go to last post

  17. Design flaw: Settler HQ token upgrades

    As well as providing pop, the Settler HQ acts as a storehouse and, therefore, is not 'movable'. The only way to reposition one is to demolish it...

    Started by Madorosu, 02.12.18 15:01
    • Replies: 5
    • Views: 7,818
    Wulfmeister
    03.12.18 13:55 Go to last post

  18. Scouting Post

    the time after the second building was incorrectly calculated. one building 100% = 48 hours two building 200% = 24 hours thre buildigs 300% = 16...

    Started by cecovlvo, 02.12.18 08:32
    1 Attachment(s)
    • Replies: 2
    • Views: 2,070
    cecovlvo
    02.12.18 21:43 Go to last post

  19. Rare Building Sale - incorrect info.

    We have incomplete and conflicting/inaccurate information being displayed: Note the capacity of the Arabian Palace: as compared to Also,...

    Started by Wulfmeister, 30.11.18 13:43
    • Replies: 5
    • Views: 7,536
    rosee
    01.12.18 11:54 Go to last post

  20. Blank Trade Office

    My trade office keeps showing up blank so I am unable to buy anything. I can make offers (and have them accepted) but I can't see them until they...

    Started by Moonlitrush, 26.11.18 20:26
    • Replies: 3
    • Views: 4,014
    Moonlitrush
    27.11.18 07:56 Go to last post
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