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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 46,296
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 182,373
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,427,207
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 181,423
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 825,509
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 192,777
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Rowdy Fans Level 50

    Hello, I am at Level 50, and have today's "A Host of Responsibilities" task as "Rowdy Fans - Delegate 80 Heavy Infantry". I cannot produce "Heavy...

    Started by razorless, 06.07.18 11:40
    3 Pages •
    1 2 3
    • Replies: 23
    • Views: 17,160
    razorless
    09.07.18 18:09 Go to last post

  2. I found some mistakes in visual representation.

    Hello Settlers support team. 1.Geologist->Skill tree->Quality Gold Mineshafts. In description you can see "finding coal", but really "finding...

    Started by Alexd77, 09.07.18 08:38
    3 Attachment(s)
    • Replies: 0
    • Views: 1,093
    Alexd77
    09.07.18 08:38 Go to last post

  3. The housing Problem Quest and negative progression

    I have build a residence and than removed it, the progress of the quest increase to 10/3000, but after the residence was removed it become -10/3000....

    Started by Telemaco, 28.06.18 12:39
    • Replies: 8
    • Views: 44,340
    Kammiesama
    08.07.18 23:07 Go to last post

  4. Steady Supply BUG

    Hi there! I sent last night a report of a bug in a "'Host of a responsibility"' quest. As i finished "Rowdy Fans", i produced 400 swordsman, that...

    Started by Dimitrije_Mile, 08.07.18 10:48
    bug, quest
    • Replies: 3
    • Views: 10,933
    Philpend
    08.07.18 12:49 Go to last post

  5. Steady supply qest won't fnish

    I have all the requirements to finish the steady supply quest, all three boxes are green but i do not get to a new window where I can finish this...

    Started by Philpend, 08.07.18 12:31
    1 Attachment(s)
    • Replies: 1
    • Views: 2,063
    Philpend
    08.07.18 12:46 Go to last post

  6. Red face Efficient Traps buff(time halved)

    For the past week the efficient traps buff is only giving half the time , ie. 9 hours instead of 18 on friends building. Is this a bug , or has BB...

    Started by Nikosis, 06.07.18 14:18
    • Replies: 1
    • Views: 1,925
    kke2100
    07.07.18 13:17 Go to last post

  7. Unknown regions debuff

    Unknown regions debuff After applying the first two de buffs, I found when resuming the adventure the next day that the buffs had returned to the...

    Started by Kriegor, 06.07.18 04:47
    • Replies: 2
    • Views: 1,735
    Kriegor
    07.07.18 01:45 Go to last post

  8. Football daily quests

    I can't cancel a quest that I don't want to do. Am I not supposed to be able to do that or is something wrong?

    Started by MorellaCarter, 01.07.18 07:24
    2 Pages •
    1 2
    • Replies: 10
    • Views: 19,224
    Nogbad2
    06.07.18 21:10 Go to last post

  9. Today's door will not open, no reason given

    I am trying to open the door the 3rd, which is today. There is a timer under it. I had this happen on the 28th also. And the 1st would not open. I at...

    Started by Stoutman1, 04.07.18 00:41
    • Replies: 3
    • Views: 3,380
    BB_Saqui
    05.07.18 12:37 Go to last post

  10. Lost account!!!

    Help me to get back to my level 18 account, and not start again on level 1. What did I do wrong? My username is Teddybug. I don't want to start...

    Started by TeddybugII, 04.07.18 15:36
    • Replies: 1
    • Views: 2,837
    lordloocan
    05.07.18 10:37 Go to last post

  11. wrong gens being sent

    Five times in the last 2 days I click on one set of gens and at least one, sometimes 2 are not as I clicked when arriving at adv. Others in my guild...

    Started by maryam1, 03.07.18 09:44
    • Replies: 2
    • Views: 1,858
    TheVictorious
    04.07.18 07:44 Go to last post

  12. why is quest from resposibilities late

    My quest from a host of resposibilities does not start at the same time i can open the calender. Does this happen to others as well and why is that?...

    Started by AfSettler, 03.07.18 09:56
    • Replies: 1
    • Views: 1,470
    Madorosu
    03.07.18 10:25 Go to last post

  13. Verify steam

    Yesterday my game crashed and since then I have been unable to log in on Steam. I can start Steam and TSO, but then it ask me to verify my account....

    Started by Ronkini, 01.07.18 18:19
    account bug, login
    • Replies: 1
    • Views: 14,549
    lordloocan
    02.07.18 10:13 Go to last post

  14. Population count not decreasing.

    I've killed off over 600 recruits in quests tonight but my population count still stands at full, it hasn't decreased even one settler. Refreshed as...

    Started by Alphahanne, 30.06.18 20:51
    • Replies: 2
    • Views: 5,269
    Alphahanne
    01.07.18 13:48 Go to last post

  15. Compairing achievements

    Have not been able to compair achievements over last few days is this a bug?

    Started by Crystaline23, 27.06.18 11:32
    • Replies: 4
    • Views: 7,426
    Umine
    29.06.18 14:00 Go to last post

  16. Football daily quests & premium

    In the Dev Diary it says that running premium will give two of the daily football quests that reward tactical resources. I am on premium but only...

    Started by Flubbervius, 27.06.18 08:19
    2 Pages •
    1 2
    • Replies: 11
    • Views: 48,513
    Madorosu
    28.06.18 13:06 Go to last post

  17. BUG - can't increase Settlers in Home Island

    We were both playing helping each other and suddenly lost over 200 settlers each. We both tried accelerating population growth with the sandwich buff...

    Started by CaneFlail, 27.06.18 08:45
    2 Pages •
    1 2
    • Replies: 15
    • Views: 54,115
    Kris3457
    28.06.18 09:26 Go to last post

  18. Connection lost to server

    Was playing for 15 minutes then box popped up with message in it:- We regret that the connection to the "The Settlers Online" server failed....

    Started by needtoplay, 20.06.18 06:09
    • Replies: 3
    • Views: 12,009
    needtoplay
    27.06.18 13:28 Go to last post

  19. Moved: Lost settlers on my and my friends islands

    We were both playing helping each other and suddenly lost over 200 settlers each. We both tried accelerating population growth with the sandwich buff...

    Started by CaneFlail, 27.06.18 11:19
    • Replies: -
    • Views: -
    CaneFlail
    27.06.18 09:25 Go to last post

  20. Exclamation ROA and Assas can't be placed on leader in The People of the Mountain, double debuff

    Hello, Just started it and realized that ROA and Assassin cant be used on leaders. Is it bug or is it intended to work in that way? Second, i...

    Started by Emou, 23.06.18 15:01
    2 Pages •
    1 2
    • Replies: 10
    • Views: 62,655
    Umine
    27.06.18 08:57 Go to last post
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