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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 382,910
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 116,677
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 464,905
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,751,053
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,113,416
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 422,995
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Restart warning displayed after the event

    This has happened a few times now over recent weeks. The following message is displayed approximately three quarters of an hour after a period of...

    Started by Madorosu, 07.12.16 01:37
    2 Pages •
    1 2
    • Replies: 18
    • Views: 102,670
    Xibor
    31.10.18 03:26 Go to last post

  2. Problem logging in and starting the game

    Took . 30 mins to home page to come up Logged in game loaded 1st part now waiting sitting on 2nd screen .. only option is changelog ???

    Started by LordMaldat, 30.10.18 07:30
    • Replies: 4
    • Views: 6,589
    Xibor
    30.10.18 21:24 Go to last post

  3. Looming Danger lvl 36 Requirement

    Got today the quest with "Looming Danger" wanted to play it through, I am lvl 34 and have just seen it requires lvl 36. Even the Wiki Guides say...

    Started by Azusa, 30.10.18 00:03
    • Replies: 1
    • Views: 1,689
    Mannerheim
    30.10.18 11:25 Go to last post

  4. Wrong text in top bar for 'Country Saying' in Mayor - Collectible tab

    Text in top bar for 'Country Saying' is '+60 Population' prnt.sc/l7fqek

    Started by halv12, 18.10.18 08:38
    • Replies: 6
    • Views: 180,269
    Kit_
    29.10.18 10:32 Go to last post

  5. How to get back "Monsters from the Mist"?

    Being a noob, I cancelled the event adventure. 2 tickets in 5 days later, still didn't get it back or got any reply from BB. Any suggestions?

    Started by TheAMBoss, 28.10.18 12:23
    • Replies: 1
    • Views: 14,134
    Kit_
    28.10.18 12:50 Go to last post

  6. TO Menu Reset

    When clicking through the pages in TO and then buying something the TO page now resets back to page 1. WHY?????? Now I am having to click through...

    Started by PELIAS, 28.10.18 11:51
    • Replies: 0
    • Views: 3,587
    PELIAS
    28.10.18 11:51 Go to last post

  7. Monsters From The Mist is blocked

    One of the task during the "Monsters From The Mist" adventure was "Shut them out" (block road with a BarrierConstruction Kit buff) . So, I did it. ...

    Started by mr777, 23.10.18 19:52
    adventure
    • Replies: 3
    • Views: 23,193
    Vraen
    28.10.18 11:39 Go to last post

  8. Halloween: In the name of the law

    The quest "In the name of the law" can't be completed until you have the units on Home Island. This is not made clear in the description. I had all...

    Started by RobD, 26.10.18 17:49
    • Replies: 1
    • Views: 3,318
    Kit_
    26.10.18 18:54 Go to last post

  9. Licence bug 26.10.2018

    There seems to be some minor bug that licences disappear and appear again. Few hours ago two of my lisences disappeared, from 8 to 6. After doing...

    Started by Gorefield, 25.10.18 21:17
    • Replies: 2
    • Views: 1,908
    Gorefield
    25.10.18 22:55 Go to last post

  10. New shiny blue warning

    I just got this warning. Never seen it before, so I thought I should report prnt.sc/l9jlar It's pretty :)

    Started by Ali_Bob, 23.10.18 17:28
    • Replies: 3
    • Views: 10,567
    Areop-Enap
    25.10.18 17:43 Go to last post

  11. Game freeze ali baba the young woodcutter

    Every time I move my generals from position 4 to position 5 after beating camp 15 my browser freezes, it does it every time without fail, am I the...

    Started by Steve1077, 14.08.17 10:46
    4 Pages •
    1 2 3 ... 4
    • Replies: 33
    • Views: 412,075
    Xibor
    25.10.18 00:34 Go to last post

  12. Footprint of Lab

    Is the huge, epic workyard sized footprint of the lab (which is only actually the size of 2 wheatfields) intentional or a bug? ***ignore this lol...

    Started by Jim_B, 24.10.18 09:00
    • Replies: 4
    • Views: 14,838
    Xibor
    25.10.18 00:31 Go to last post

  13. Outpost buff timing not working properly

    I started a strong intel buff, waited for the notification to appear, then started TOW. https://prnt.sc/la28bp But when I checked on the...

    Started by Budgy, 24.10.18 20:26
    • Replies: 1
    • Views: 2,178
    Xibor
    24.10.18 20:30 Go to last post

  14. Thumbs down No chat/tabs after Hotfix - 23.10.2018

    There is no global, guild, trade or any other chat after hotfix...see screenshot: I've tried reload or clearing cache...looks stil the same...

    Started by sk_setttler, 23.10.18 16:03
    2 Pages •
    1 2
    2 Attachment(s)
    • Replies: 19
    • Views: 6,344
    _Aszbhar
    24.10.18 10:30 Go to last post

  15. Seasonal adventures dont give double XP

    Seasonal adventures dont give double XP ( TOK ) - and only got 1 elixir - and as expected 1 adventure.

    Started by halv12, 22.10.18 08:40
    2 Pages •
    1 2
    • Replies: 18
    • Views: 16,754
    topgearfan
    24.10.18 08:52 Go to last post

  16. No chat

    Since todays update i can't see any chat anymore. Niether world,trade,guild or anything. Anybody else having this problem.

    Started by Bartlettis, 16.10.18 15:12
    • Replies: 4
    • Views: 11,576
    Bartlettis
    16.10.18 15:33 Go to last post

  17. Thumbs down Bug with lack of adv funds in the Mountain Ventures

    Hello, started Mountain quest, this was my third out of 5 ventures, what I noticed if you want to play full version, you will not gain enough...

    Started by Fafarona, 08.10.18 22:27
    2 Pages •
    1 2
    • Replies: 11
    • Views: 76,720
    Xibor
    15.10.18 23:12 Go to last post

  18. Annoying information windows

    Is there anyway you can stop this from happening?

    Started by PELIAS, 13.10.18 20:11
    1 Attachment(s)
    • Replies: 3
    • Views: 11,122
    lordloocan
    15.10.18 07:46 Go to last post

  19. Field medic general icon not visible in post-combat message, has a placeholder icon

    Hi, The avatar of the Field Medic General doesn't show when reviewing battles. It displays a yellow banner with "place-holder" instead. ...

    Started by Elco, 01.10.18 15:03
    • Replies: 5
    • Views: 8,320
    _Aszbhar
    14.10.18 14:35 Go to last post

  20. Field Medic General is invisible when attacking or moving

    Just used Field Medic gen for the first time. Everything is normal except when I click on attack I cant see him moving, it says he is attacking but...

    Started by amazola, 02.10.18 13:51
    • Replies: 8
    • Views: 310,434
    Xibor
    09.10.18 22:17 Go to last post
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