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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 390,918
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 119,179
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 475,386
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,777,288
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,125,675
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 428,069
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Temporary colony slot

    Has there been a change of recent, regarding temporary colony slots? Instead of getting locked after the very temporary colony is either conquered or...

    Started by Linerl, 05.06.17 17:53
    2 Pages •
    1 2
    • Replies: 15
    • Views: 43,402
    DNscoons
    19.09.18 07:08 Go to last post

  2. Cool bug with mr meijers

    youtube.com/watch?v=67l8GsTB8hQ

    Started by BeNais, 14.09.18 17:33
    • Replies: 0
    • Views: 3,863
    BeNais
    14.09.18 17:33 Go to last post

  3. Auto recovering generals - A Giant Battle

    I am currently doing A Giant Battle adventure and I use a lot of 1MMAs attacks to progress. And on few ocasions I've sent MMA attack and then after a...

    Started by Szaryx, 06.09.18 18:42
    • Replies: 0
    • Views: 1,919
    Szaryx
    06.09.18 18:42 Go to last post

  4. Gems not updating

    Guess it been over 10 days since daily gems have been updating correctly. Thought it was me not remembering the last total but no it has been stuck...

    Started by Brexit, 31.08.18 07:52
    • Replies: 4
    • Views: 2,641
    BB_Saqui
    03.09.18 15:22 Go to last post

  5. Can't build store on second new island

    I discovered all 4 new islands with explorers. Bought 4 island deeds and unlocked the new islands. I've built stores on 1, 3 and 4 (numbered in the...

    Started by t00tie, 22.08.18 12:19
    2 Pages •
    1 2
    • Replies: 11
    • Views: 37,216
    Kebabtomte
    31.08.18 15:02 Go to last post

  6. Account Deletion

    I want to Delete my account immediately, but, you have a 14 day holding period for your deletion process. That breaches all international law. I...

    Started by razorless, 31.08.18 02:13
    • Replies: 3
    • Views: 3,008
    BB_Saqui
    31.08.18 08:48 Go to last post

  7. Bugged new sectors discovery

    I have already discovered sectors 10 to 16 it archipelago, bought 10 to 14, cleaned 15 from bandits and now I'm in the middle of cleaning 16, so I...

    Started by Ronny_cz, 25.08.18 07:59
    • Replies: 6
    • Views: 5,854
    Wuselwirbel
    28.08.18 22:48 Go to last post

  8. Daily logon bonus

    This morning no quests or logon bonus, on any server. should say daily in headline

    Started by Qaw-Paw, 28.08.18 01:34
    • Replies: 3
    • Views: 3,521
    _Aszbhar
    28.08.18 08:20 Go to last post

  9. Specialist event bugged?

    Just a few minutes after I got the message about the specialist event started my explorers came home from a prolonged treasure hunt. So I sent...

    Started by Dragavon, 27.08.18 08:27
    2 Pages •
    1 2
    • Replies: 10
    • Views: 6,799
    Xibor
    27.08.18 21:33 Go to last post

  10. Spring Festival not working.

    The zone wide spring festival buff is not working for me anymore... None of my provision houses show a buff.

    Started by Bartlettis, 26.08.18 13:53
    • Replies: 3
    • Views: 3,871
    Xibor
    26.08.18 22:17 Go to last post

  11. Sleeping Volcano

    One of the recent updates has messed up the quests on this mini adv. The first quest doesn't complete after killing the first tower as it used to,...

    Started by Nogbad, 16.08.18 04:00
    • Replies: 2
    • Views: 3,842
    Ozzymandeus
    25.08.18 20:19 Go to last post

  12. Cannot send mails

    Hi, As I wanted to send a mail to a fellow guildie who was offline at the time, I noticed that nothing happened when clicking on that option (just...

    Started by Elco, 24.08.18 21:03
    • Replies: 3
    • Views: 2,486
    Elco
    25.08.18 15:37 Go to last post

  13. Unhappy Suddenly can not log in any more.

    When I go to https://www.thesettlersonline.com/en/play or press the play button on the index page, only a white screen appears. I've checked the to...

    Started by Bosgeus, 23.08.18 12:05
    • Replies: 3
    • Views: 132,463
    topgearfan
    24.08.18 21:08 Go to last post

  14. No more chat ?

    Hello, Since yesterday, I got no more chat, no g1, no guild, no help... I saw this message in the console : [06:40] News: Chat server login...

    Started by Soupssss, 23.08.18 04:43
    • Replies: 1
    • Views: 1,958
    _Aszbhar
    23.08.18 11:12 Go to last post

  15. Talking Mailbox to forum

    So, i was in mailbox, accepting search results from artifact search. Suddenly the game disappears and im on the opening page of the forum. didnt...

    Started by topgearfan, 23.08.18 09:26
    • Replies: 0
    • Views: 1,747
    topgearfan
    23.08.18 09:26 Go to last post

  16. new contant

    the new game plan has not started, no fog and no new building hope you can held, thank you

    Started by wellington100, 22.08.18 19:28
    • Replies: 0
    • Views: 1,571
    wellington100
    22.08.18 19:28 Go to last post

  17. When buying in TO page will reset to first page

    Displayed page in Trading office will always go back to page 1 Thios happend some while back as well, this was fixed..

    Started by AmySafeunderdark, 22.08.18 18:44
    • Replies: 0
    • Views: 4,156
    AmySafeunderdark
    22.08.18 18:44 Go to last post

  18. Angry missing a general

    I have had one battle hardened general and 3 generals for ages, this morning I come on the game and I am missing a general. I have two on the dark...

    Started by thorn-princess, 20.08.18 10:15
    • Replies: 2
    • Views: 6,571
    Qaw-Paw
    20.08.18 10:29 Go to last post

  19. Combat Preview "sticks"

    use combat preview but after it throws up the result, its still stuck to your general so you have to un-click it manually. Not a huge bug in the...

    Started by Thejollyone, 12.08.18 18:05
    • Replies: 7
    • Views: 15,985
    qawpaw
    17.08.18 13:26 Go to last post

  20. random chat box based bugs (again)

    these keep coming back, one seems to disable any form of keyboard input be it in chat, amounts in TO or placing deposits. It's somehow linked to...

    Started by Nogbad, 16.08.18 04:05
    • Replies: 1
    • Views: 3,743
    Schipperke
    16.08.18 14:28 Go to last post
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