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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 383,034
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 116,734
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 465,133
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,751,443
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,113,593
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 423,053
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. The king's letter

    Hello i received the e-mail i read it and deleted it before i reached the 800 settlers now i have 800 settlers but the "open window mail" is not...

    Started by Dragonwood, 01.08.18 06:56
    • Replies: 7
    • Views: 8,184
    Fletcher5
    12.08.18 16:48 Go to last post

  2. Adventure box-log out

    When on home island and an adventure ends that I had an LS in, the adventure box is still on my screen, when I click on it to try and close the box...

    Started by PELIAS, 04.08.18 16:14
    • Replies: 4
    • Views: 4,711
    halv12
    11.08.18 12:18 Go to last post

  3. Achievements lists not displaying correctly

    hi has anyone noticed the ali addy achivment is broken in the list https://prnt.sc/kbd0o1 1st and 3rd theif missing tow missing oil lamp and...

    Started by Betty_chook, 26.07.18 15:32
    2 Pages •
    1 2
    2 Attachment(s)
    • Replies: 10
    • Views: 21,188
    Paul_the_Pest
    10.08.18 20:18 Go to last post

  4. Impossible daily quest - mine titanium

    I'm Level 51 and just got a Daily Quest to mine 80 titanium. Since the titanium mine isn't available until Level 61 (and I'm not likely to gain 10...

    Started by RobD, 07.08.18 05:47
    • Replies: 9
    • Views: 9,512
    cliff60
    08.08.18 16:24 Go to last post

  5. Exclamation Unknown Regions bug after co-op update on 25th July 2018

    hello ... i just found a bug in MCC Unknown regions I have cleared 3 villages collected the furs at each and applied the buffs at each stage ...

    Started by luckydiddy, 26.07.18 10:34
    5 Pages •
    1 2 3 ... 5
    • Replies: 48
    • Views: 76,891
    Natola
    08.08.18 14:01 Go to last post

  6. Fruits of hardship does not get premium bonus

    No idea if its already reported bu if this is cast by a friend its 36hrs if that friend is on prem shouldnt a 10% bonus apply which it isnt

    Started by hades8840, 19.07.18 12:25
    • Replies: 4
    • Views: 4,679
    Dragavon
    07.08.18 13:55 Go to last post

  7. lucky explorer limit

    From my understanding the limit was 8 but because bb messed up that went to 9 now i have 8 did have 7 bought one during the football event with...

    Started by hades8840, 04.08.18 23:53
    3 Pages •
    1 2 3
    • Replies: 22
    • Views: 13,777
    Xibor
    06.08.18 21:49 Go to last post

  8. An Error Was Detected on This Zone.

    An Error Was Detected on This Zone. Please try Again. Anyone else having this issue? Been like this for at least 4 hours... >>> Screenshot >>>>...

    Started by ddac, 06.08.18 19:24
    • Replies: 2
    • Views: 2,571
    ddac
    06.08.18 21:33 Go to last post

  9. people of the mountain bug

    https://imgur.com/a/x2sTTkQ can you help me with that pls :(

    Started by pajdo11, 05.08.18 17:13
    1 Attachment(s)
    • Replies: 2
    • Views: 2,044
    pajdo11
    05.08.18 18:16 Go to last post

  10. Tomb Raiders - Camp 3

    Anyone else experiencing unexpected losses when attacking Camp 3 of TR with Nusala?

    Started by OleGit, 30.07.18 13:57
    • Replies: 7
    • Views: 4,691
    Kris3457
    01.08.18 06:25 Go to last post

  11. Star coins dont stack up

    I did a nords, and received 35763 experience points, and also 31 star coins. EVERY individual camp was killed with a star skilled general, which...

    Started by Ammok, 18.05.17 05:37
    7 Pages •
    1 2 3 ... 7
    • Replies: 63
    • Views: 210,112
    SnowBlizz
    29.07.18 09:45 Go to last post

  12. viewing epic forge

    I have a small issue with the epic forge, when i change production i cant see the full drop down menu even in full screen mode i cant. To view it i...

    Started by hades8840, 27.07.18 09:11
    • Replies: 5
    • Views: 4,047
    BB_Saqui
    27.07.18 15:45 Go to last post

  13. Retro skins still active

    The game update of this morning was supposed to deactivate the expired retro skins. However mine are still active, all of them. ...

    Started by Budgy, 25.07.18 09:40
    • Replies: 4
    • Views: 6,001
    BB_Saqui
    25.07.18 14:19 Go to last post

  14. Angry 'Endurance Training' achievement - Football 2018

    I opened all the doors in the fixture list and got all the rewards. On the last day, I was supposed to unlock the 'Endurance Training' achievement...

    Started by SillYcoNe, 18.07.18 12:54
    • Replies: 2
    • Views: 4,665
    lordloocan
    24.07.18 20:13 Go to last post

  15. no chats at all

    http://prntscr.com/k9e81e is it normal?

    Started by Emou, 22.07.18 00:28
    • Replies: 2
    • Views: 2,043
    Thejollyone
    23.07.18 15:06 Go to last post

  16. Header for adventure absent.

    Hello Settlers support team. I have a problem with adventure. Previously I am performed a lot of "Horseback" adventures, and everything was fine....

    Started by Alexd77, 21.07.18 17:38
    1 Attachment(s)
    • Replies: 1
    • Views: 1,471
    lordloocan1
    21.07.18 17:43 Go to last post

  17. Island not loading - unable to finish last World Cup 2018 chain event

    The last quest in the chain is to collect 1000 collectable off my island. For some reason this morning my island is not loading, all was OK last...

    Started by Ammy75, 17.07.18 06:31
    1 Attachment(s)
    • Replies: 2
    • Views: 2,627
    Ammy75
    17.07.18 17:27 Go to last post

  18. Unable to Login

    Hi been trying for 30 mins and all i get is connection to server errors and then eventually it boots back to the main website "connection to...

    Started by Chief_Rob, 16.07.18 14:43
    • Replies: 2
    • Views: 11,050
    BB_Saqui
    17.07.18 09:58 Go to last post

  19. Bug in Unknown Regions Adventure ?

    Hi, I started Unknown Regions Adventure and based on the main quest and tutorial on wiki...

    Started by Smrtihlav, 27.06.18 10:15
    • Replies: 7
    • Views: 48,439
    moreon
    16.07.18 19:20 Go to last post

  20. Snack Stand Duplicate Bonus does not work

    I bought and placed the second snack stand, but the production time is not changed. The stadium snack production time is still 1 day 11 hour 30 min....

    Started by GeorgeVonGruby, 16.07.18 02:51
    • Replies: 5
    • Views: 13,150
    MOD_Daz
    16.07.18 10:44 Go to last post
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