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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 367,563
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 112,917
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 449,368
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,717,573
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,094,523
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,309
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Football daily quests

    I can't cancel a quest that I don't want to do. Am I not supposed to be able to do that or is something wrong?

    Started by MorellaCarter, 01.07.18 07:24
    2 Pages •
    1 2
    • Replies: 10
    • Views: 21,725
    Nogbad2
    06.07.18 21:10 Go to last post

  2. Today's door will not open, no reason given

    I am trying to open the door the 3rd, which is today. There is a timer under it. I had this happen on the 28th also. And the 1st would not open. I at...

    Started by Stoutman1, 04.07.18 00:41
    • Replies: 3
    • Views: 4,833
    BB_Saqui
    05.07.18 12:37 Go to last post

  3. Lost account!!!

    Help me to get back to my level 18 account, and not start again on level 1. What did I do wrong? My username is Teddybug. I don't want to start...

    Started by TeddybugII, 04.07.18 15:36
    • Replies: 1
    • Views: 3,325
    lordloocan
    05.07.18 10:37 Go to last post

  4. wrong gens being sent

    Five times in the last 2 days I click on one set of gens and at least one, sometimes 2 are not as I clicked when arriving at adv. Others in my guild...

    Started by maryam1, 03.07.18 09:44
    • Replies: 2
    • Views: 2,507
    TheVictorious
    04.07.18 07:44 Go to last post

  5. why is quest from resposibilities late

    My quest from a host of resposibilities does not start at the same time i can open the calender. Does this happen to others as well and why is that?...

    Started by AfSettler, 03.07.18 09:56
    • Replies: 1
    • Views: 2,623
    Madorosu
    03.07.18 10:25 Go to last post

  6. Verify steam

    Yesterday my game crashed and since then I have been unable to log in on Steam. I can start Steam and TSO, but then it ask me to verify my account....

    Started by Ronkini, 01.07.18 18:19
    account bug, login
    • Replies: 1
    • Views: 16,195
    lordloocan
    02.07.18 10:13 Go to last post

  7. Population count not decreasing.

    I've killed off over 600 recruits in quests tonight but my population count still stands at full, it hasn't decreased even one settler. Refreshed as...

    Started by Alphahanne, 30.06.18 20:51
    • Replies: 2
    • Views: 5,809
    Alphahanne
    01.07.18 13:48 Go to last post

  8. Compairing achievements

    Have not been able to compair achievements over last few days is this a bug?

    Started by Crystaline23, 27.06.18 11:32
    • Replies: 4
    • Views: 8,404
    Umine
    29.06.18 14:00 Go to last post

  9. Football daily quests & premium

    In the Dev Diary it says that running premium will give two of the daily football quests that reward tactical resources. I am on premium but only...

    Started by Flubbervius, 27.06.18 08:19
    2 Pages •
    1 2
    • Replies: 11
    • Views: 52,794
    Madorosu
    28.06.18 13:06 Go to last post

  10. BUG - can't increase Settlers in Home Island

    We were both playing helping each other and suddenly lost over 200 settlers each. We both tried accelerating population growth with the sandwich buff...

    Started by CaneFlail, 27.06.18 08:45
    2 Pages •
    1 2
    • Replies: 15
    • Views: 58,396
    Kris3457
    28.06.18 09:26 Go to last post

  11. Connection lost to server

    Was playing for 15 minutes then box popped up with message in it:- We regret that the connection to the "The Settlers Online" server failed....

    Started by needtoplay, 20.06.18 06:09
    • Replies: 3
    • Views: 12,959
    needtoplay
    27.06.18 13:28 Go to last post

  12. Moved: Lost settlers on my and my friends islands

    We were both playing helping each other and suddenly lost over 200 settlers each. We both tried accelerating population growth with the sandwich buff...

    Started by CaneFlail, 27.06.18 11:19
    • Replies: -
    • Views: -
    CaneFlail
    27.06.18 09:25 Go to last post

  13. Exclamation ROA and Assas can't be placed on leader in The People of the Mountain, double debuff

    Hello, Just started it and realized that ROA and Assassin cant be used on leaders. Is it bug or is it intended to work in that way? Second, i...

    Started by Emou, 23.06.18 15:01
    2 Pages •
    1 2
    • Replies: 10
    • Views: 81,006
    Umine
    27.06.18 08:57 Go to last post

  14. Zone-Wide buffs

    The Progress bar says 0 no matter what buff i enable seemed like restart helped.

    Started by qawpaw, 27.06.18 05:00
    • Replies: 0
    • Views: 1,710
    qawpaw
    27.06.18 05:00 Go to last post

  15. Cannot log with Chrome onlyMS explorer

    But when I am in I can then play on chrome?????????

    Started by megadethmaniac, 26.06.18 18:33
    • Replies: 1
    • Views: 7,929
    Xibor
    26.06.18 21:43 Go to last post

  16. Arctic adv

    Paid out footballs but no collies? Guide says 45????

    Started by megadethmaniac, 26.06.18 19:41
    • Replies: 1
    • Views: 10,912
    Flubbervius
    26.06.18 21:08 Go to last post

  17. When the earth shakes - Quest

    Anyone know what this is? Missing text. http://prntscr.com/jxdiu1

    Started by Kriegor, 20.06.18 23:08
    • Replies: 5
    • Views: 21,931
    halv12
    21.06.18 13:09 Go to last post

  18. Unhappy Obsidian ore issue

    Hi, I just contacted support but wanted to leave a comment here too: I am sorry to report that there's an issue with obsidian ore after today's...

    Started by sk_setttler, 19.06.18 10:49
    • Replies: 2
    • Views: 84,243
    BB_Saqui
    19.06.18 13:14 Go to last post

  19. Moved: Geologist skills - fast gold search text states "find a fast coal stream"

    When selecting geologist skills, on the top row - The text for finding a fast gold stream reads "coal stream" in the description sorry this isnt...

    Started by Captain_Hornbeam, 19.06.18 13:15
    • Replies: -
    • Views: -
    Madorosu
    19.06.18 13:11 Go to last post

  20. "Quality Copper Mineshafts" Skill Description Says Coal instead Of Copper

    Its just a small error in the description of two of the skills for the geo regarding the quality copper and gold mineshaft skills, they say coal...

    Started by PELIAS, 24.03.18 05:49
    2 Pages •
    1 2
    • Replies: 11
    • Views: 60,880
    Captain_Hornbeam
    19.06.18 09:41 Go to last post
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