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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

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  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 155
    • Views: 3,381
    BB_Cip_Mirade
    Today 13:55 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. Population count not decreasing.

    I've killed off over 600 recruits in quests tonight but my population count still stands at full, it hasn't decreased even one settler. Refreshed as...

    Started by Alphahanne, 30.06.18 21:51
    • Replies: 2
    • Views: 5,892
    Alphahanne
    01.07.18 14:48 Go to last post

  2. Compairing achievements

    Have not been able to compair achievements over last few days is this a bug?

    Started by Crystaline23, 27.06.18 12:32
    • Replies: 4
    • Views: 8,505
    Umine
    29.06.18 15:00 Go to last post

  3. Football daily quests & premium

    In the Dev Diary it says that running premium will give two of the daily football quests that reward tactical resources. I am on premium but only...

    Started by Flubbervius, 27.06.18 09:19
    2 Pages •
    1 2
    • Replies: 11
    • Views: 53,062
    Madorosu
    28.06.18 14:06 Go to last post

  4. BUG - can't increase Settlers in Home Island

    We were both playing helping each other and suddenly lost over 200 settlers each. We both tried accelerating population growth with the sandwich buff...

    Started by CaneFlail, 27.06.18 09:45
    2 Pages •
    1 2
    • Replies: 15
    • Views: 58,784
    Kris3457
    28.06.18 10:26 Go to last post

  5. Connection lost to server

    Was playing for 15 minutes then box popped up with message in it:- We regret that the connection to the "The Settlers Online" server failed....

    Started by needtoplay, 20.06.18 07:09
    • Replies: 3
    • Views: 13,171
    needtoplay
    27.06.18 14:28 Go to last post

  6. Moved: Lost settlers on my and my friends islands

    We were both playing helping each other and suddenly lost over 200 settlers each. We both tried accelerating population growth with the sandwich buff...

    Started by CaneFlail, 27.06.18 12:19
    • Replies: -
    • Views: -
    CaneFlail
    27.06.18 10:25 Go to last post

  7. Exclamation ROA and Assas can't be placed on leader in The People of the Mountain, double debuff

    Hello, Just started it and realized that ROA and Assassin cant be used on leaders. Is it bug or is it intended to work in that way? Second, i...

    Started by Emou, 23.06.18 16:01
    2 Pages •
    1 2
    • Replies: 10
    • Views: 81,289
    Umine
    27.06.18 09:57 Go to last post

  8. Zone-Wide buffs

    The Progress bar says 0 no matter what buff i enable seemed like restart helped.

    Started by qawpaw, 27.06.18 06:00
    • Replies: 0
    • Views: 1,767
    qawpaw
    27.06.18 06:00 Go to last post

  9. Cannot log with Chrome onlyMS explorer

    But when I am in I can then play on chrome?????????

    Started by megadethmaniac, 26.06.18 19:33
    • Replies: 1
    • Views: 8,015
    Xibor
    26.06.18 22:43 Go to last post

  10. Arctic adv

    Paid out footballs but no collies? Guide says 45????

    Started by megadethmaniac, 26.06.18 20:41
    • Replies: 1
    • Views: 11,059
    Flubbervius
    26.06.18 22:08 Go to last post

  11. When the earth shakes - Quest

    Anyone know what this is? Missing text. http://prntscr.com/jxdiu1

    Started by Kriegor, 21.06.18 00:08
    • Replies: 5
    • Views: 23,186
    halv12
    21.06.18 14:09 Go to last post

  12. Unhappy Obsidian ore issue

    Hi, I just contacted support but wanted to leave a comment here too: I am sorry to report that there's an issue with obsidian ore after today's...

    Started by sk_setttler, 19.06.18 11:49
    • Replies: 2
    • Views: 84,383
    BB_Saqui
    19.06.18 14:14 Go to last post

  13. Moved: Geologist skills - fast gold search text states "find a fast coal stream"

    When selecting geologist skills, on the top row - The text for finding a fast gold stream reads "coal stream" in the description sorry this isnt...

    Started by Captain_Hornbeam, 19.06.18 14:15
    • Replies: -
    • Views: -
    Madorosu
    19.06.18 14:11 Go to last post

  14. "Quality Copper Mineshafts" Skill Description Says Coal instead Of Copper

    Its just a small error in the description of two of the skills for the geo regarding the quality copper and gold mineshaft skills, they say coal...

    Started by PELIAS, 24.03.18 05:49
    2 Pages •
    1 2
    • Replies: 11
    • Views: 62,335
    Captain_Hornbeam
    19.06.18 10:41 Go to last post

  15. Broken wildlife

    I've noticed with the science event that wildlife is broken on adventures, all I'm seeing I normal wildlife. No Black Knights in Black Knights, No...

    Started by Dorotheus, 14.06.18 21:20
    • Replies: 0
    • Views: 9,669
    Dorotheus
    14.06.18 21:20 Go to last post

  16. economy overview isn't working properly

    Hi what has happened to the economy overview, I have changed nothing but now most things are in the red, Please can you fix as it is very annoying...

    Started by unicornlinzy1, 14.06.18 10:25
    • Replies: 3
    • Views: 5,188
    BB_Saqui
    14.06.18 12:24 Go to last post

  17. Moved: Book Material Production Boost

    Started by Elco, 14.06.18 10:54
    • Replies: -
    • Views: -
    Elco
    14.06.18 11:43 Go to last post

  18. Moved: captcha

    Just switched to a new laptop - I keep trying to log in to Settlers and everytime it says I have to complete the following Captcha - then it doesn't...

    Started by Cully, 12.06.18 14:33
    • Replies: -
    • Views: -
    Cully
    12.06.18 13:07 Go to last post

  19. certain buffs not showing correct duration until after refreshing isle

    When 2x2 buffs (Kitty Lure, Forest Offerings, Efficient Traps) are applied by a friend with premium buildings at first ONLY display duration...

    Started by kke2100, 12.06.18 06:58
    • Replies: 0
    • Views: 3,148
    kke2100
    12.06.18 06:58 Go to last post

  20. Weapon Crafting Guide working selectively

    Weapon Crafting Guide is supposed (according to its description) to affect many more buildings than it does. Currently, on my island it's adding...

    Started by Kris3457, 23.05.18 14:01
    • Replies: 8
    • Views: 14,138
    SSSecretSquirrel
    11.06.18 11:45 Go to last post
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