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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

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  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,757
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 160,167
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,387,632
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 171,897
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 790,177
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 187,812
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Game Credentials not being passed

    At about 1hr 40 into the Halloween event I got the connection lost message. attempting to log back in with Chrome, Brave, Firefox the game is loading...

    Started by DorotheusII, 23.10.23 10:01
    2 Pages •
    1 2
    • Replies: 11
    • Views: 2,422
    BB_Trafffer
    23.10.23 11:25 Go to last post

  2. my whole island has been reset

    I logged into my account and i am haveing to start all over I was in the 50s as far as my level had 4 gem mines running and had part of the extra...

    Started by drakars, 22.10.23 12:07
    • Replies: 3
    • Views: 835
    drakars
    22.10.23 13:25 Go to last post

  3. re-appearance of the "locked to buy" items in guildmarket

    The current building reward - recycling manufacturer- is locked for many players yet again (previously this year it was the frairy) Any...

    Started by Qualan, 12.10.23 09:24
    2 Pages •
    1 2
    • Replies: 18
    • Views: 25,930
    MutantKid
    18.10.23 15:25 Go to last post

  4. Number formatting for trades at 10M+ and 000 separators

    Two items: 1/ Visual defect: scientific/non user friendly value appears when placing trades at value 10M+ 2/ Visual improvement: 000 separators...

    Started by Axecairne, 10.10.23 16:08
    bug, improvement, interface 1 Attachment(s)
    • Replies: 3
    • Views: 4,836
    Axecairne
    17.10.23 09:49 Go to last post

  5. Transfer resources from Star to storehouse goes missing.

    System confirms 1800 oil transfer from Star to storehouse at 12:06 today but storehouse inventory lists oil at 1034. Where is missing oil.

    Started by polarbarez, 13.10.23 16:27
    • Replies: 1
    • Views: 3,851
    BB_Trafffer
    16.10.23 08:33 Go to last post

  6. Expedition fights invisible

    Couldn't find such topic, so here it is. I'm trying to get a colony and I do not see the battles at all. So I cannot change the forces. So when...

    Started by faivq, 26.12.21 19:55
    • Replies: 7
    • Views: 8,248
    Qualan
    16.10.23 06:16 Go to last post

  7. wrong size in window

    My game is so small i cant read the chat or see what anything is doing, i can zoom in so i can see the buildings up close but the font size is still...

    Started by redtalut, 22.10.14 08:17
    • Replies: 9
    • Views: 33,200
    Rebloom
    15.10.23 14:09 Go to last post

  8. Adventure Bookbinder Tome no longer in Star

    for the past two years at least, my adventure bookbinder has been making 1 Tome per day and placing it in the Star and I have been having a daily...

    Started by andi13, 11.10.23 07:41
    • Replies: 0
    • Views: 1,948
    andi13
    11.10.23 07:41 Go to last post

  9. guild market vote auto reseting

    hi, how often is the guild market vote? is it every 28 days or 21 days, anyway, it's now broken. Last time it renewed I placed my votes, and...

    Started by andi13, 10.10.23 14:49
    • Replies: 0
    • Views: 617
    andi13
    10.10.23 14:49 Go to last post

  10. Bookbinder Manuscript lost

    I made my 2nd manuscript however this time it does show up that I have made one. ie still shows 0 manuscripts in my inventory... Has anyone had this...

    Started by MasteroftheHouse, 16.06.13 12:19
    2 Pages •
    1 2
    • Replies: 12
    • Views: 39,596
    Mino
    09.10.23 12:11 Go to last post

  11. Can't play

    I can log-on OK, click on Play Now and I get server connection lost message. I've tried six times since the maintenan---ce with the same result.

    Started by Sparkaktus, 04.10.23 22:39
    1 Attachment(s)
    • Replies: 5
    • Views: 8,039
    BB_Trafffer
    09.10.23 11:40 Go to last post

  12. Question Gift stuck in mail for past 20+ days

    On Sept 12 I was a low level player and a high lvl player helped me as well as gave me a Gift in the mail. I was unable to retrieve it but assumed...

    Started by AwesomeFan, 04.10.23 02:55
    gifts, mail, stuck
    • Replies: 2
    • Views: 829
    TheHopefulOne
    04.10.23 11:18 Go to last post

  13. Missing daily quest - Premium

    If you are running premium, you should get two daily quests. However, when I buy a single day's premium and log in for the first time of the day at a...

    Started by OleGit, 03.10.23 09:14
    • Replies: 1
    • Views: 665
    Qualan
    04.10.23 07:44 Go to last post

  14. maintenance message with no maintenance

    I seem to get this at least once a day for weeks now, and today I have had it twice within half hour ...

    Started by andi13, 25.09.23 13:46
    • Replies: 1
    • Views: 5,481
    oogie
    28.09.23 09:18 Go to last post

  15. Angry level 01 account again...

    hello. I logged into my account and it wasn't there im 100% sure I'm using the right email is there any fix or guide on how to get it back ty

    Started by jhinos, 25.09.23 13:08
    • Replies: 4
    • Views: 3,820
    BB_Trafffer
    28.09.23 09:13 Go to last post

  16. Balloon Market Tribute

    Hi, I realize the changelog, or is it the dev diary, states balloon tribute has known bugs, I think I may have found another one. I have two...

    Started by andi13, 25.08.23 09:14
    2 Pages •
    1 2
    • Replies: 12
    • Views: 5,682
    andi13
    22.09.23 09:18 Go to last post

  17. Server zone crashed

    5 hours ago I was thrown out of the game and I cannot join anymore. Other players cannot visit my island. Is someone else experiencing this issue ?

    Started by food_for_toughts, 06.06.23 13:05
    2 Pages •
    1 2
    2 Attachment(s)
    • Replies: 15
    • Views: 8,583
    Ska68
    17.09.23 07:42 Go to last post

  18. Epic Farmyard

    i have 1 lvl 3 wheatfield with 800 wheat in it. runing it on the epic farmyard 1st slot dropes seeds, 2nd slot harvests wheat, 3rd makes brew. so it...

    Started by Max_turtle, 08.09.23 12:40
    1 Attachment(s)
    • Replies: 0
    • Views: 3,457
    Max_turtle
    08.09.23 12:40 Go to last post

  19. Guild Quest not working/stuck since yesterday

    It seems this is an issue with our guild URSUS in Sandycove. The guild quest did not get refreshed since yesterday and we did not receive any guild...

    Started by Jiggy8, 06.09.23 06:43
    2 Attachment(s)
    • Replies: 2
    • Views: 4,312
    Jiggy8
    06.09.23 19:27 Go to last post

  20. Giant tree of hope

    Hi, I think this may be bugged in so many ways. Placed tree, had a look, upgrade not possible, but some1 else had upgraded theirs to lvl 4 and it...

    Started by andi13, 28.08.23 08:44
    • Replies: 3
    • Views: 8,766
    andi13
    29.08.23 11:57 Go to last post
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