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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 367,616
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 112,934
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 449,438
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,717,671
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,094,598
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,377
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Stuck easter quest after maintenance

    Just before the maintenance on Tuesday I had collected the 9 eggs in "Lost Easter Eggs" island and completed that quest. The main quest on the island...

    Started by Warmoo, 25.03.16 10:41
    • Replies: 1
    • Views: 12,379
    Pog_
    01.04.18 23:20 Go to last post

  2. Thumbs down Explorers cant find new archipelago sector.

    So, got to lvl 50. Started clearing archipelago. Cleared the first enemy sector yesterday. Bought the cleared sector with deed. Today searched for...

    Started by SSSecretSquirrel, 30.03.18 09:39
    • Replies: 5
    • Views: 14,545
    SSSecretSquirrel
    31.03.18 13:20 Go to last post

  3. Something is missing

    As I remember the generals could not swim during previous events.;)

    Started by unyuny, 28.03.18 13:03
    • Replies: 1
    • Views: 7,698
    Kriegor
    31.03.18 00:10 Go to last post

  4. game will not load

    been playing all evening.. Game froze so i logged out but now it will not reload.. Am stuck on the screen with easter bunny on it. Anybody having...

    Started by DaisyKay, 28.03.18 19:06
    • Replies: 2
    • Views: 14,097
    maryam1
    29.03.18 12:07 Go to last post

  5. Pirate life

    PIRATE LIFE. Just completed the adv. The loot included 58 eggs but this is one of the 2 drops identified in the Easter Guide and it says x2 . ...

    Started by megadethmaniac, 27.03.18 20:24
    • Replies: 3
    • Views: 21,145
    Madorosu
    29.03.18 10:53 Go to last post

  6. Explorers and scouts did not bring eggs after event started

    Anyone with the same problem?

    Started by KOHo, 26.03.18 20:36
    eggs, event, explorer, scout
    • Replies: 5
    • Views: 42,939
    Dorotheus
    28.03.18 20:31 Go to last post

  7. Maintenence

    My settlers id down. Is everyone elses down too?

    Started by CheshireKat, 27.03.18 07:13
    • Replies: 7
    • Views: 17,610
    qawpaw
    27.03.18 08:01 Go to last post

  8. have not recieved the event quest "the easter bunny's assistant"

    i logged on today to start my easter adventures and recieved a few of the easter quests to start with, but have not got this one, i've spoken to some...

    Started by HolyBeldin, 26.03.18 18:31
    • Replies: 4
    • Views: 21,883
    Areop-Enap
    27.03.18 06:52 Go to last post

  9. Exselsior

    possible glitch with exselsior. it says i have 1 crystal, same in storage. but when i try to use it, it uses gems without any warnings. didnt notice...

    Started by cliff60, 01.02.18 12:08
    2 Pages •
    1 2
    • Replies: 10
    • Views: 100,713
    qawpaw
    26.03.18 14:54 Go to last post

  10. Trade Office Bugs

    1) Trades sometimes don't show up in the "Selling" tab of Trade Office despite the fact they are actually listed and people can purchase them. 2)...

    Started by NosajDraw, 24.02.18 02:41
    • Replies: 9
    • Views: 85,340
    Reizgah
    25.03.18 07:38 Go to last post

  11. Colony duration 1h short due to Daylight Saving

    Have noticed that colonies claimed at CET with expiration CEST only have duration of 6d23h instead of 7d - exactly same problem we had last year. ...

    Started by kke2100, 23.03.18 10:12
    • Replies: 1
    • Views: 5,249
    BB_Saqui
    23.03.18 16:26 Go to last post

  12. Log-in and play issues

    Hello, Is the chat server down? I am not able to see any chat tabs.

    Started by TheAngryMan, 17.03.18 18:05
    22 Pages •
    1 2 3 ... 22
    • Replies: 210
    • Views: 739,738
    Queen_K
    20.03.18 16:35 Go to last post

  13. Moved: Chat server unavailable

    Hello, Is the chat server down? I am not able to see any chat tabs.

    Started by TheAngryMan, 19.03.18 14:45
    • Replies: -
    • Views: -
    Faelivrin23
    19.03.18 04:49 Go to last post

  14. PvP Buffs don't apply prem bonus

    I just noticed the "Overtime" buff for the armoury doesn't apply the premium extra time buff. Is this a bug / oversight or intended? Bob ...

    Started by Ali_Bob, 06.03.18 18:58
    buff, bug, premium, pvp
    • Replies: 5
    • Views: 48,907
    Udder
    13.03.18 16:58 Go to last post

  15. Angry Trade office just ripped me off for 25000 coin!

    I had 10 Barazeks listed for 25000 coin. They are now gone. No refunds of the Barazeks, no coin, no history, no nothing, just zip. VERY VERY...

    Started by NosajDraw, 03.03.18 19:12
    • Replies: 5
    • Views: 15,640
    BB_Saqui
    07.03.18 15:51 Go to last post

  16. Problem adding friends

    Hi i've tried adding friends but it seems they're not receiving the requests. I even messaged them to say id sent them a request and not one said...

    Started by Queen81, 03.03.18 19:04
    • Replies: 2
    • Views: 2,046
    Queen81
    03.03.18 20:59 Go to last post

  17. Chrome

    I can't get in on Chrome this morning - 'network error'. This happened a couple of weeks ago but I was able to get in after a few hours. I can get...

    Started by Rosejane, 26.02.18 09:02
    chrome
    • Replies: 5
    • Views: 7,284
    BB_Saqui
    27.02.18 12:19 Go to last post

  18. Nukes don't work on final boss Besieged City

    I experienced this myself and just had ls experience it too: Besieged Palace, final boss on besieged City: Can't use Rain of Arrows or Assassin on...

    Started by t00tie, 23.02.18 15:49
    • Replies: 0
    • Views: 7,436
    t00tie
    23.02.18 15:49 Go to last post

  19. Exclamation European English not loading

    Starting this morning "The Settlers Online" for European English has a distorted main page and doesn't load/log in; tried 3 browsers so far (...

    Started by Mpenzak, 22.02.18 04:33
    6 Pages •
    1 2 3 ... 6
    • Replies: 51
    • Views: 469,975
    BB_Saqui
    23.02.18 13:07 Go to last post

  20. Moved: cant log in ?

    what is wrong with the page ? it look all fun , and no way to log in do something now BB

    Started by norfik, 22.02.18 11:30
    • Replies: -
    • Views: -
    DORMOUSE
    22.02.18 09:37 Go to last post
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