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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 46,281
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 182,314
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,427,063
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 181,376
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 825,399
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 192,771
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. No battlerepoprts and constant gamefreeze

    Doing a TOK atm and experience almost constant gamefreeze and getting 0 battlereports, when I'm able to play....

    Started by Girly68, 05.09.17 08:25
    • Replies: 1
    • Views: 1,057
    MOD_Daz
    05.09.17 08:29 Go to last post

  2. Waterwells

    There is something wrong with my building menu, no mater what I want to build, I get a waterwell.

    Started by BWK2612, 03.09.17 10:34
    • Replies: 1
    • Views: 1,383
    Tierarzt
    03.09.17 11:32 Go to last post

  3. can't login

    Anyone else can't login to the game? Have been trying for about 3 hours now, may be longer as I only got home then.

    Started by sjapelson, 29.08.17 15:55
    5 Pages •
    1 2 3 ... 5
    • Replies: 44
    • Views: 60,962
    Salem_Warrior_1
    31.08.17 05:09 Go to last post

  4. Adventure ending pop-ups

    No bug, but a wish. Please. I have noticed some changes in finishing an adventure. Now it asks (after the last battle and all collected) if you...

    Started by faivq, 26.08.17 18:49
    • Replies: 5
    • Views: 10,158
    Dorotheus
    29.08.17 17:15 Go to last post

  5. Can't get to ADV

    soon as I click visit on the ADV I get the hammering man then it flicks back to my home island

    Started by dreaduk, 29.08.17 12:21
    • Replies: 1
    • Views: 1,223
    El-Pulpo
    29.08.17 12:25 Go to last post

  6. Fake trees hiding buildings on the new island right of s3

    I think it is annoying especially when I tell my friend to buff my buildings, he can't see it, so I did move some cutters to cut those trees, but...

    Started by TheVictorious, 25.08.17 14:33
    • Replies: 1
    • Views: 1,572
    ChapterIX
    29.08.17 12:25 Go to last post

  7. Old Ruins won't stack

    It appears that the Old Ruins from the event which introduced it won't stack with the ones from the guild shop.

    Started by Dorotheus, 28.08.17 07:59
    • Replies: 0
    • Views: 2,070
    Dorotheus
    28.08.17 07:59 Go to last post

  8. Thumbs down Excelsior locks game [16263]

    Game locked up when Excelsior awarded paperwork buff today. Also Excelsior caused lock up yesterday but cant remember exact circumstances. Might...

    Started by rogersgirl, 21.09.16 09:05
    6 Pages •
    1 2 3 ... 6
    • Replies: 54
    • Views: 82,414
    Dorkathy
    28.08.17 04:40 Go to last post

  9. Hotkeys dont work on microsoft Edge browser

    Keep getting game freezes (on old IE ) so thought I would give Microsoft edge another go... but since its last update hotkeys don't work. That's it. ...

    Started by Grimhurst, 27.08.17 18:23
    • Replies: 0
    • Views: 7,561
    Grimhurst
    27.08.17 18:23 Go to last post

  10. Rarity Provision House Bug

    I am seem to have a bug with my Rarity Provision House, in that I have created items and they don't appear in anywhere in my Star Menu, please can...

    Started by Hazardous-666, 26.08.17 23:21
    • Replies: 2
    • Views: 1,550
    TheVictorious
    27.08.17 11:06 Go to last post

  11. Unhappy account problem

    I have a problem with my acc. I did not played game about for 1,5 years. I did write ticket for 5 times, but every time i get this answer removed I...

    Started by jhvdddd, 24.08.17 14:15
    • Replies: 2
    • Views: 1,132
    jhvdddd
    25.08.17 20:54 Go to last post

  12. I can't change half sized graphics setting on Steam

    Hello Fellow Settlers, I wanted to check if anyone else playing via Steam is having this same problem. I've been in contact with support about...

    Started by LeettiMcLeetti, 18.08.17 10:06
    • Replies: 1
    • Views: 2,357
    Mannerheim
    24.08.17 12:04 Go to last post

  13. General transfers in progress

    Hello, After the take over of sector 1 in Surprise attack adventure, I sent generals to other positions. They're still in transfer, they're...

    Started by SelenaDaFarendil, 21.08.17 16:25
    • Replies: 3
    • Views: 3,203
    t00tie
    22.08.17 08:18 Go to last post

  14. No Guildtags in Chat !

    Hi there, i got a funny bug today, as you can see no guildtags in chat. regards slikz aka slikzy aka sliky

    Started by slikz, 18.08.17 19:21
    • Replies: 8
    • Views: 7,213
    Iolanthe
    21.08.17 14:24 Go to last post

  15. Moved: log in problems right now

    . I can log in it`s stops at the last box!!!

    Started by Tjalfe_The_Man, 21.08.17 13:12
    • Replies: -
    • Views: -
    John_Grammaticus
    21.08.17 13:11 Go to last post

  16. Visiting another player - server confuses me with them?

    I visited another guild member's island to buff some mines. The first weird thing was that I saw his building queue (he was building a well; he...

    Started by FishSmell, 20.05.17 06:05
    2 Pages •
    1 2
    • Replies: 11
    • Views: 23,975
    lordloocan
    20.08.17 12:24 Go to last post

  17. Guild Quest part: Acquire 50 grout. Excelsior gains don't register.

    As the subject says. Gained maybe 100 with a few Excelsior spins, but the counter in the quest window still said 66 (acquired separately from a...

    Started by MikeLido, 19.08.17 13:44
    • Replies: 3
    • Views: 3,388
    MikeLido
    19.08.17 21:34 Go to last post

  18. Angry Help

    May Building Menu don't light up but one are two item.

    Started by quit, 16.08.17 19:19
    • Replies: 2
    • Views: 1,329
    BB_Saqui
    17.08.17 15:54 Go to last post

  19. Lucky Find, Iron Mining Surplus and Two Iron in One skills are mutually exclusive.

    I set up one of my geologist with all possible iron skills. Lucky Find lv1 with 15% chance. Iron Mining Surplus lv3 with 24% chance. Two Iron in One...

    Started by The_Sarmatian, 21.07.16 05:36
    4 Pages •
    1 2 3 ... 4
    • Replies: 30
    • Views: 103,580
    faivq
    15.08.17 19:34 Go to last post

  20. Log in Problem

    Every time i log in i get a blank screen and the message 'File loading failed! Please check your network connection, clean your browser cache or try...

    Started by forthy69, 03.07.17 15:43
    2 Pages •
    1 2
    • Replies: 13
    • Views: 72,064
    Larili
    12.08.17 10:00 Go to last post
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