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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,373
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,361
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,366
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,725,780
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,101,734
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,228
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. missing golden units

    i came back to the game from 2013 and my golden units are mising. golden general, golden explorer and golden geologist. why is that?

    Started by StoyC, 05.01.18 23:31
    • Replies: 1
    • Views: 4,707
    BB_Saqui
    08.01.18 15:39 Go to last post

  2. Support Ticket - no confirmation

    After clicking [Send] on the contact support form there seems to be no confirmation now, no indication that the form did anything at all. Zone...

    Started by Tripi, 15.11.13 09:48
    • Replies: 2
    • Views: 12,896
    Child4Ever
    06.01.18 09:45 Go to last post

  3. Tikki-disappeared.

    Started a Tikki(25th of the day)...went offline for 6/7 hours to return to: prnt.sc/hw6xl7 still in quests... but prnt.sc/hw6ypc ...

    Started by cheethamhill, 05.01.18 06:04
    • Replies: 2
    • Views: 1,984
    cheethamhill
    05.01.18 09:37 Go to last post

  4. event calendar and achievement issue

    Good morning there seems to be a issue with the event calendar and achievements I have opened all windows and yet my achievements think I have only...

    Started by charlienorbert, 01.01.18 11:03
    2 Attachment(s)
    • Replies: 2
    • Views: 5,148
    Kit_
    03.01.18 15:13 Go to last post

  5. Assinged units issue

    So after returning from an adventure I checked the settlers icon & it says I have 156 assigned units yet no units are assigned to any of my four...

    Started by getfunky, 02.01.18 14:46
    • Replies: 3
    • Views: 3,842
    BB_Saqui
    02.01.18 15:18 Go to last post

  6. Tech support nor replying for days. Help

    Hi all, To start with I must say that support is ignoring me for days now and I'm looking for help on the forum as last resort - so please MOD's...

    Started by Child4Ever, 31.12.17 10:19
    • Replies: 3
    • Views: 4,795
    MOD_Daz
    01.01.18 09:29 Go to last post

  7. Help with banned account

    Hi all, I recently started playing again after a long pause. My son saw me playing and wanted to join, unfortunately he used a similar user name...

    Started by Child4Ever, 30.12.17 22:33
    • Replies: 1
    • Views: 2,113
    MOD_Daz
    30.12.17 23:54 Go to last post

  8. Quest Book Bug/Annoyance

    After clicking on the tick to complete a quest, for some reason the quest disappears and then the quest at the top of the book appears on screen....

    Started by PELIAS, 30.12.17 16:03
    • Replies: 0
    • Views: 1,676
    PELIAS
    30.12.17 16:03 Go to last post

  9. invest 'x' tomes in general..not working.

    The quest is to invest 10. I had already put 8 on him, added the next 2 this morning, not only did they not register but the 8 it had registered so...

    Started by maryam1, 27.05.17 15:04
    • Replies: 7
    • Views: 38,957
    SSSecretSquirrel
    27.12.17 10:12 Go to last post

  10. camp disappeared

    When I'm wanted on Sons of the Little Tailor to send block 15 ,16,17 and two generals on camp 18, I'm seen to haven't camp 15 and thought to don't...

    Started by Dar_iron, 27.12.17 07:34
    • Replies: 2
    • Views: 2,301
    Dar_iron
    27.12.17 07:59 Go to last post

  11. Unhappy Important Pinewood quest bug

    Hi, I've got a problem with the quest Important pinewood. The first objective cancles the sencond one : 1. Production of 0 for pinewood 2....

    Started by Silver-Val, 22.12.17 12:13
    • Replies: 1
    • Views: 5,271
    HFoC
    22.12.17 12:33 Go to last post

  12. Gem shop

    The gem shop is not loading up. I don't think it is just me.

    Started by PELIAS, 09.12.17 23:01
    2 Pages •
    1 2
    • Replies: 11
    • Views: 10,564
    BB_Saqui
    21.12.17 11:47 Go to last post

  13. The door for available to open and previous doors closed

    It has just happened, the door for today is available to open, and the previous doors closed even that I opened them, this is just weird: The...

    Started by TheVictorious, 16.12.17 09:23
    • Replies: 1
    • Views: 3,652
    kuubel
    16.12.17 09:31 Go to last post

  14. Firefox Quantum (Firefox 57)

    Back in August of this year, many players had an issue with Firefox 55 and a fix was posted here...

    Started by MOD_Daz, 15.11.17 15:00
    • Replies: 4
    • Views: 57,712
    BB_Saqui
    14.12.17 12:21 Go to last post

  15. explorers bring 0 presents

    All 9 have now returned and not a single present among them.

    Started by maryam1, 12.12.17 12:02
    2 Pages •
    1 2
    • Replies: 14
    • Views: 28,466
    kke2100
    13.12.17 12:36 Go to last post

  16. Normal Prov house after main/hotfix is bugged

    I started a Panda quest about 15 min´s ago,was getting ready to make cages in normal prov house because rarity is to busy with other. Normal prov...

    Started by minoreva, 07.12.17 22:06
    • Replies: 8
    • Views: 4,949
    Parsley76
    11.12.17 10:11 Go to last post

  17. Guild market vote

    ok, so i got the vote system up, did my vote then couldn't find the revert vote button for bigger: click image...

    Started by Kit_, 06.12.17 15:30
    • Replies: 5
    • Views: 38,326
    Xibor
    07.12.17 22:58 Go to last post

  18. Not running when im not online

    Im not sure if it is just my island or others. Over the last few days I have seen my island is not running when i'm not online. my explorers...

    Started by mk3vinny, 06.12.17 20:38
    • Replies: 7
    • Views: 5,267
    SSSecretSquirrel
    07.12.17 20:40 Go to last post

  19. Third Thief general moving to the new position freezes the game

    Hello, I have a constant problem with freezing when moving a general from G1 (landing zone) to G2 The game freezes and need restart, no matter...

    Started by Emou, 06.12.17 19:03
    • Replies: 0
    • Views: 5,224
    Emou
    06.12.17 19:03 Go to last post

  20. Exclamation Mailbox/Block sender doesnt work on guild mails.

    As the title reads. Blocked a player* specifically 'cause of guild mails but the flood keeps on coming.. Surely if I block a player it means that I...

    Started by topgearfan, 06.12.17 17:34
    • Replies: 0
    • Views: 2,264
    topgearfan
    06.12.17 17:34 Go to last post
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