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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,448
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,370
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,422
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,726,117
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,101,929
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,359
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Game not loading - 64 bit Chrome (Windows) and Slim Browser

    Hello, The game is not working for me. My internet connection seems fine but the game does not load when I run the slim-browser application; there...

    Started by TheAngryMan, 04.12.17 19:32
    • Replies: 2
    • Views: 3,089
    BB_Saqui
    05.12.17 10:57 Go to last post

  2. Merchant bug

    It shows me i could buy one more recycling manufactory, but i cant.

    Started by kuubel, 30.11.17 08:15
    1 Attachment(s)
    • Replies: 6
    • Views: 12,466
    BB_Saqui
    04.12.17 09:57 Go to last post

  3. Valuable Intel doesn't end.

    I complete the venture Valuable Intel. But it doesn't end and waiting for collecting three clues which I have already collected..

    Started by metdem, 03.12.17 22:16
    bugs
    • Replies: 1
    • Views: 9,948
    Kris3457
    03.12.17 22:49 Go to last post

  4. Chat window problems

    I'm not sure if this has already been brought up so forgive me if it has. I can't seem to type to anyone in the chat window or whispers. It'll open...

    Started by Mauthis, 08.05.12 21:20
    • Replies: 4
    • Views: 18,342
    Benwa69
    03.12.17 16:46 Go to last post

  5. what has happened ?

    The lag is shocking, cannot do adventures while it is like this, takes forever going backward and forward to the adventure :(

    Started by unicornlinzy1, 21.11.17 15:38
    • Replies: 4
    • Views: 6,169
    RinceWinde
    03.12.17 16:14 Go to last post

  6. Moved: Email system

    Started by ikimiaca, 28.11.17 16:36
    • Replies: -
    • Views: -
    ikimiaca
    29.11.17 14:10 Go to last post

  7. Returning to Mama Panda - got to do twice

    In Panda, second quest Returning to Mama Panda, you have to do it twice (since maint on Tues 10th Oct). Which means you have to pay 50gc twice but...

    Started by geezer123, 13.10.17 12:53
    panda
    • Replies: 8
    • Views: 47,600
    MOD_Daz
    27.11.17 15:49 Go to last post

  8. No Guild chat or officers chat tabs

    Just logged in after the shut down and I dont have either of the above. Others are reporting the same.

    Started by maryam1, 21.11.17 11:07
    3 Pages •
    1 2 3
    • Replies: 21
    • Views: 37,590
    BB_Saqui
    23.11.17 09:03 Go to last post

  9. trading issue, gold coins have disappeared

    Today i sold 2 VLT lootspots for 8000 gold coins each (1fish for 8000gc) but received coins only for 1st ls. trades are ok, i can see my both lots...

    Started by Carnivorman, 17.11.17 14:17
    coins, issue, trade, trade office
    • Replies: 0
    • Views: 8,829
    Carnivorman
    17.11.17 14:17 Go to last post

  10. Manor Deed

    I raised the question today about this Manor Deed https://forum.thesettlersonline.com/threads/35477-Manor-deed and it has been raised previously ...

    Started by geezer123, 16.11.17 10:54
    • Replies: 1
    • Views: 2,976
    Mannerheim
    16.11.17 13:44 Go to last post

  11. Trade issue

    From an hour I can't put up any offer on trade. There shows "A trade offer has been sent" but there is no offer displayed on selling.

    Started by Mela1, 14.11.17 12:15
    • Replies: 0
    • Views: 1,376
    Mela1
    14.11.17 12:15 Go to last post

  12. Halloween Deactivation

    Sorry - this has already been spotted - please remove this item.thread I am confused.... (easy to do I know) "Dear Settlers, Update: The...

    Started by AndyGadget, 13.11.17 18:57
    halloween
    • Replies: 2
    • Views: 2,771
    Kit_
    13.11.17 19:53 Go to last post

  13. Question Level 3 pumpkin cemeteries vanished without a trace..

    For some reason I've managed to lose my level 3 Pumpkin cemeteries completely without a trace, not even an outline.. I can't recall what or when...

    Started by AmySafeunderdark, 23.10.17 19:17
    halloween event, pumpkin semetary
    • Replies: 3
    • Views: 13,502
    Kris3457
    10.11.17 16:36 Go to last post

  14. Angry No supreme Golem

    Supreme golem isn't appearing on my island now that all precious have been defeated even though I have the achievement to defeat 5 on my home island...

    Started by Aryonis, 01.11.17 17:42
    2 Pages •
    1 2
    event
    • Replies: 11
    • Views: 111,635
    BB_Saqui
    08.11.17 16:46 Go to last post

  15. Moved: ancient Golem

    My ancient golem did not dissepear. About 5 days ago I finisht the quest defeat 5 ancient Golems. what to do now?

    Started by ulrich100149, 08.11.17 16:46
    • Replies: -
    • Views: -
    TheVictorious
    08.11.17 08:52 Go to last post

  16. All messages in chats are from SERVER

    I pressed the Play button, switched to other tabs while loading. When I came back, this happened. I use Google Chrome with the latest version. ...

    Started by Syltom1, 10.10.17 16:42
    2 Pages •
    1 2
    • Replies: 12
    • Views: 59,600
    BB_Saqui
    06.11.17 16:50 Go to last post

  17. Question Delayed new collectables quest

    Noticed something, when I login in the morning I dont get a new collectables quest until I click on a collectable from the old/currently active...

    Started by topgearfan, 04.11.17 08:27
    • Replies: 0
    • Views: 2,135
    topgearfan
    04.11.17 08:27 Go to last post

  18. Cant mark colls on friends

    I am currently unable to mark the collectibles on friends and guildies islands. I have seen other people saying the same. This is since last update.

    Started by maryam1, 14.07.17 13:08
    2 Pages •
    1 2
    • Replies: 17
    • Views: 60,504
    CountOpa
    27.10.17 18:14 Go to last post

  19. Horseshoes

    in nords when enable buff ,speed still slow

    Started by Qaw-Paw, 26.10.17 18:28
    • Replies: 1
    • Views: 15,607
    Xibor
    26.10.17 20:43 Go to last post

  20. [Ticket#UK-2017101611000051] One of my generals is missing

    Is it usual for BB to go silent for a week or more when trying to resolve a problem? BB: Please may I have an update on what you are doing to...

    Started by Gavona, 26.10.17 13:21
    • Replies: 2
    • Views: 2,488
    Gavona
    26.10.17 14:53 Go to last post
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