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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 390,911
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 119,176
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 475,342
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,777,184
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,125,641
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 428,067
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Firefox Quantum (Firefox 57)

    Back in August of this year, many players had an issue with Firefox 55 and a fix was posted here...

    Started by MOD_Daz, 15.11.17 15:00
    • Replies: 4
    • Views: 57,863
    BB_Saqui
    14.12.17 12:21 Go to last post

  2. explorers bring 0 presents

    All 9 have now returned and not a single present among them.

    Started by maryam1, 12.12.17 12:02
    2 Pages •
    1 2
    • Replies: 14
    • Views: 30,010
    kke2100
    13.12.17 12:36 Go to last post

  3. Normal Prov house after main/hotfix is bugged

    I started a Panda quest about 15 min´s ago,was getting ready to make cages in normal prov house because rarity is to busy with other. Normal prov...

    Started by minoreva, 07.12.17 22:06
    • Replies: 8
    • Views: 5,048
    Parsley76
    11.12.17 10:11 Go to last post

  4. Guild market vote

    ok, so i got the vote system up, did my vote then couldn't find the revert vote button for bigger: click image...

    Started by Kit_, 06.12.17 15:30
    • Replies: 5
    • Views: 38,447
    Xibor
    07.12.17 22:58 Go to last post

  5. Not running when im not online

    Im not sure if it is just my island or others. Over the last few days I have seen my island is not running when i'm not online. my explorers...

    Started by mk3vinny, 06.12.17 20:38
    • Replies: 7
    • Views: 5,375
    SSSecretSquirrel
    07.12.17 20:40 Go to last post

  6. Third Thief general moving to the new position freezes the game

    Hello, I have a constant problem with freezing when moving a general from G1 (landing zone) to G2 The game freezes and need restart, no matter...

    Started by Emou, 06.12.17 19:03
    • Replies: 0
    • Views: 5,260
    Emou
    06.12.17 19:03 Go to last post

  7. Exclamation Mailbox/Block sender doesnt work on guild mails.

    As the title reads. Blocked a player* specifically 'cause of guild mails but the flood keeps on coming.. Surely if I block a player it means that I...

    Started by topgearfan, 06.12.17 17:34
    • Replies: 0
    • Views: 2,302
    topgearfan
    06.12.17 17:34 Go to last post

  8. Game not loading - 64 bit Chrome (Windows) and Slim Browser

    Hello, The game is not working for me. My internet connection seems fine but the game does not load when I run the slim-browser application; there...

    Started by TheAngryMan, 04.12.17 19:32
    • Replies: 2
    • Views: 3,194
    BB_Saqui
    05.12.17 10:57 Go to last post

  9. Merchant bug

    It shows me i could buy one more recycling manufactory, but i cant.

    Started by kuubel, 30.11.17 08:15
    1 Attachment(s)
    • Replies: 6
    • Views: 12,543
    BB_Saqui
    04.12.17 09:57 Go to last post

  10. Valuable Intel doesn't end.

    I complete the venture Valuable Intel. But it doesn't end and waiting for collecting three clues which I have already collected..

    Started by metdem, 03.12.17 22:16
    bugs
    • Replies: 1
    • Views: 10,187
    Kris3457
    03.12.17 22:49 Go to last post

  11. Chat window problems

    I'm not sure if this has already been brought up so forgive me if it has. I can't seem to type to anyone in the chat window or whispers. It'll open...

    Started by Mauthis, 08.05.12 21:20
    • Replies: 4
    • Views: 18,383
    Benwa69
    03.12.17 16:46 Go to last post

  12. what has happened ?

    The lag is shocking, cannot do adventures while it is like this, takes forever going backward and forward to the adventure :(

    Started by unicornlinzy1, 21.11.17 15:38
    • Replies: 4
    • Views: 6,257
    RinceWinde
    03.12.17 16:14 Go to last post

  13. Moved: Email system

    Started by ikimiaca, 28.11.17 16:36
    • Replies: -
    • Views: -
    ikimiaca
    29.11.17 14:10 Go to last post

  14. Returning to Mama Panda - got to do twice

    In Panda, second quest Returning to Mama Panda, you have to do it twice (since maint on Tues 10th Oct). Which means you have to pay 50gc twice but...

    Started by geezer123, 13.10.17 12:53
    panda
    • Replies: 8
    • Views: 47,694
    MOD_Daz
    27.11.17 15:49 Go to last post

  15. No Guild chat or officers chat tabs

    Just logged in after the shut down and I dont have either of the above. Others are reporting the same.

    Started by maryam1, 21.11.17 11:07
    3 Pages •
    1 2 3
    • Replies: 21
    • Views: 37,802
    BB_Saqui
    23.11.17 09:03 Go to last post

  16. trading issue, gold coins have disappeared

    Today i sold 2 VLT lootspots for 8000 gold coins each (1fish for 8000gc) but received coins only for 1st ls. trades are ok, i can see my both lots...

    Started by Carnivorman, 17.11.17 14:17
    coins, issue, trade, trade office
    • Replies: 0
    • Views: 9,055
    Carnivorman
    17.11.17 14:17 Go to last post

  17. Manor Deed

    I raised the question today about this Manor Deed https://forum.thesettlersonline.com/threads/35477-Manor-deed and it has been raised previously ...

    Started by geezer123, 16.11.17 10:54
    • Replies: 1
    • Views: 3,012
    Mannerheim
    16.11.17 13:44 Go to last post

  18. Trade issue

    From an hour I can't put up any offer on trade. There shows "A trade offer has been sent" but there is no offer displayed on selling.

    Started by Mela1, 14.11.17 12:15
    • Replies: 0
    • Views: 1,391
    Mela1
    14.11.17 12:15 Go to last post

  19. Halloween Deactivation

    Sorry - this has already been spotted - please remove this item.thread I am confused.... (easy to do I know) "Dear Settlers, Update: The...

    Started by AndyGadget, 13.11.17 18:57
    halloween
    • Replies: 2
    • Views: 2,797
    Kit_
    13.11.17 19:53 Go to last post

  20. Question Level 3 pumpkin cemeteries vanished without a trace..

    For some reason I've managed to lose my level 3 Pumpkin cemeteries completely without a trace, not even an outline.. I can't recall what or when...

    Started by AmySafeunderdark, 23.10.17 19:17
    halloween event, pumpkin semetary
    • Replies: 3
    • Views: 13,541
    Kris3457
    10.11.17 16:36 Go to last post
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