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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 367,637
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 112,938
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 449,482
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,717,740
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,094,638
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,385
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Bounty Hunter Skill broken again

    I do ywc, before event, exact same generals and attack strangely enough. I get 170 star coins, every time. I do ywc, after event starts, exact...

    Started by Ammok, 17.10.17 20:59
    • Replies: 1
    • Views: 9,322
    Ammok
    20.10.17 05:45 Go to last post

  2. 3x bonus not working as expected

    Having played during the easter event and had 3x eggs from adventures with the bonus, I had expected to be getting 3x pumpkin refills with the bonus...

    Started by Paul_the_Pest, 19.10.17 09:50
    • Replies: 3
    • Views: 2,891
    BB_Saqui
    19.10.17 12:56 Go to last post

  3. Unhappy Connection Failed

    This doesn't allow me to play the game, can someone help me? Edit: I've been trying for hours now, and it seems that I just can't get to play. ...

    Started by DrBoom, 18.10.17 08:17
    2 Pages •
    1 2
    • Replies: 15
    • Views: 17,501
    RinceWinde
    18.10.17 18:09 Go to last post

  4. Collecting Pumpkins Questline

    Was doing the Pumpkin Master Event....Collecting pumpkins....had nearly collected 200 when i had to relog..looked at the quest again and now it says...

    Started by Bartlettis, 17.10.17 17:50
    • Replies: 0
    • Views: 2,785
    Bartlettis
    17.10.17 17:50 Go to last post

  5. Problem with small pumpkin cemetery

    Hi, I just bought a small pumpkin cemetery from the shop and placed it on the map. then I noticed that the 'Pumpkin Cemeteries' task was showing...

    Started by JimLeCat, 17.10.17 12:50
    • Replies: 2
    • Views: 3,627
    JimLeCat
    17.10.17 16:16 Go to last post

  6. (Too)Quick emptying pumpkin fields

    Hi, I have problem with noble fields: all 3 are built at same time, all 3 buffed with rainbow snow, one field now have (realistic) 98 pumpkins in it,...

    Started by Teas2012, 17.10.17 13:51
    • Replies: 1
    • Views: 2,679
    Fanfas
    17.10.17 15:04 Go to last post

  7. Achievement for Scenario resource gathering counting wrong (missing 50% ish of loot)

    hi all, For a very long time I have been wondering about my slow progress so decided to investigate and found a problem :( Gathering 1.000.000...

    Started by kke2100, 16.10.17 09:43
    • Replies: 1
    • Views: 3,878
    Kit_
    16.10.17 10:34 Go to last post

  8. Paysafecard Gems Offer has vanished without completing transaction

    On Sandycove I clicked the Paysafecard gems offer, got taken to a new window, clicked continue but never got a login page to complete the...

    Started by SettlerSamuel, 15.10.17 16:17
    gems, offer
    • Replies: 0
    • Views: 11,307
    SettlerSamuel
    15.10.17 16:17 Go to last post

  9. Cannot load Shop page

    Hello Impossible to load the Shop page since this morning. I get this: I have desactivated firefox addons, then tried on chrome and IE to no...

    Started by Arbitrary, 07.10.17 15:22
    • Replies: 3
    • Views: 6,258
    iruet
    14.10.17 09:29 Go to last post

  10. Magnificent Residence covering collectibles in front of them

    In some instances the front of the Magnificent Residence will cover collectibles in front of them, this problem has been here fr quite some time, and...

    Started by mbvdk, 12.06.17 04:52
    2 Pages •
    1 2
    • Replies: 11
    • Views: 27,399
    qawpaw
    12.10.17 04:54 Go to last post

  11. Angry Can't change maps

    I've had this problem for a couple of hours now: I can't change maps. Try going from home island to my adventure or to ls adventure. Sometimes it...

    Started by t00tie, 03.10.17 18:22
    • Replies: 9
    • Views: 19,862
    hades8840
    06.10.17 19:43 Go to last post

  12. Pegi7

    Are you sure this is pegi7 BB?

    Started by t00tie, 05.10.17 06:36
    • Replies: 9
    • Views: 3,450
    BB_Saqui
    06.10.17 12:11 Go to last post

  13. geologist and granite issue

    Hi I wonder if it's a general problem or just me having an issue with my geologists only approx 55% of the time finds depleted granite deposits?...

    Started by Girly68, 02.10.17 06:46
    3 Pages •
    1 2 3
    • Replies: 24
    • Views: 93,669
    Xibor
    05.10.17 01:44 Go to last post

  14. Cancelled trade and someone bought it

    I cancelled a trade and someone still managed to buy it. Bug? Maybe we just clicked the same time and server got confused. :confused:

    Started by kuubel, 04.10.17 15:26
    1 Attachment(s)
    • Replies: 1
    • Views: 5,836
    Xibor
    04.10.17 20:48 Go to last post

  15. Exclamation Daily Guild Quest problem

    The Guild Quest I should have today is really the one I completed yesterday, as you see in the image it says I have still got over 23 hours to...

    Started by needtoplay, 28.09.17 13:14
    • Replies: 7
    • Views: 20,430
    malenebritt1
    02.10.17 16:56 Go to last post

  16. Anslem, Accuracy, and RNG bug.

    I'm experiencing a bug with Anslem's accuracy, easily reproducible on "Ali Baba the Young Woodcutter". Here's how to reproduce: Clear all camps...

    Started by BlackEyedBee, 29.09.17 19:05
    2 Pages •
    1 2
    2 Attachment(s)
    • Replies: 11
    • Views: 13,461
    SmurfAsH
    02.10.17 14:16 Go to last post

  17. found a bug ?

    imgur.com/a/1GFjG i think the first level must be 15 % not 8 % ?

    Started by SaLiaN, 29.09.17 21:40
    • Replies: 6
    • Views: 6,034
    SaLiaN
    02.10.17 03:19 Go to last post

  18. Background covering text in shop

    Could you please remove that red "You have reached the limit for this item" background from time-limited items in shop.. (eg 1 Premium day among Epic...

    Started by SmurfAsH, 28.09.17 11:35
    • Replies: 0
    • Views: 2,065
    SmurfAsH
    28.09.17 11:35 Go to last post

  19. Mercenary Soldiers/Recruits not placed with any logic...

    Mercenary Recruits and Soldiers (not sure if other are affected) are not sorted with any logic. Recruits should be in front of Soldiers if sorted...

    Started by kke2100, 27.09.17 15:29
    • Replies: 0
    • Views: 2,497
    kke2100
    27.09.17 15:29 Go to last post

  20. Android Phones

    Has anyone gotten Settlers to work on an Android phone? I recently got an S8 and I'd like to be able to on occasion log in with it and it least do...

    Started by Xibor, 25.09.17 23:12
    • Replies: 8
    • Views: 18,302
    iruet
    26.09.17 20:21 Go to last post
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