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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

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  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 159
    • Views: 3,381
    Mendosino
    Today 16:51 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. No Guildtags in Chat !

    Hi there, i got a funny bug today, as you can see no guildtags in chat. regards slikz aka slikzy aka sliky

    Started by slikz, 18.08.17 20:21
    • Replies: 8
    • Views: 8,383
    Iolanthe
    21.08.17 15:24 Go to last post

  2. Moved: log in problems right now

    . I can log in it`s stops at the last box!!!

    Started by Tjalfe_The_Man, 21.08.17 14:12
    • Replies: -
    • Views: -
    John_Grammaticus
    21.08.17 14:11 Go to last post

  3. Visiting another player - server confuses me with them?

    I visited another guild member's island to buff some mines. The first weird thing was that I saw his building queue (he was building a well; he...

    Started by FishSmell, 20.05.17 07:05
    2 Pages •
    1 2
    • Replies: 11
    • Views: 27,241
    lordloocan
    20.08.17 13:24 Go to last post

  4. Guild Quest part: Acquire 50 grout. Excelsior gains don't register.

    As the subject says. Gained maybe 100 with a few Excelsior spins, but the counter in the quest window still said 66 (acquired separately from a...

    Started by MikeLido, 19.08.17 14:44
    • Replies: 3
    • Views: 4,453
    MikeLido
    19.08.17 22:34 Go to last post

  5. Angry Help

    May Building Menu don't light up but one are two item.

    Started by quit, 16.08.17 20:19
    • Replies: 2
    • Views: 2,037
    BB_Saqui
    17.08.17 16:54 Go to last post

  6. Lucky Find, Iron Mining Surplus and Two Iron in One skills are mutually exclusive.

    I set up one of my geologist with all possible iron skills. Lucky Find lv1 with 15% chance. Iron Mining Surplus lv3 with 24% chance. Two Iron in One...

    Started by The_Sarmatian, 21.07.16 06:36
    4 Pages •
    1 2 3 ... 4
    • Replies: 30
    • Views: 124,350
    faivq
    15.08.17 20:34 Go to last post

  7. Log in Problem

    Every time i log in i get a blank screen and the message 'File loading failed! Please check your network connection, clean your browser cache or try...

    Started by forthy69, 03.07.17 16:43
    2 Pages •
    1 2
    • Replies: 13
    • Views: 77,454
    Larili
    12.08.17 11:00 Go to last post

  8. I placed barazek on Football trophy 2016 :D

    Well, it is false report, but applied buff to rarity provision house got a report that I buffed football trophy :D Wonder what that will speed up...

    Started by TheVictorious, 10.08.17 19:00
    • Replies: 0
    • Views: 1,760
    TheVictorious
    10.08.17 19:00 Go to last post

  9. Flash Crash

    3rd time of doing Stealing From the Rich and for the third time when I move my mma from the same location to exactly the same next location, Flash...

    Started by theheron, 09.08.17 20:26
    • Replies: 1
    • Views: 1,893
    Kebabtomte
    10.08.17 16:34 Go to last post

  10. Problem with Slimbrowser

    When trying to access the forum in the slimbrowser all I get is a whitescreen. I have the latest flashdrivers and using Win7 if that helps.

    Started by LordBosse, 26.07.17 13:02
    • Replies: 9
    • Views: 39,559
    BB_Saqui
    09.08.17 10:36 Go to last post

  11. Exclamation Mining Surplus is not happening anymore after update?

    I just noticed that iron surplus not triggered after searching about 19 iron mines, and now searching another 19, still 0 surplus, I thought it was...

    Started by TheVictorious, 01.07.17 22:11
    • Replies: 2
    • Views: 2,984
    TheVictorious
    05.08.17 08:28 Go to last post

  12. Exclamation Gen bumps building from island!!!!

    Would assume this is pretty rare,as i have never seen it happen before.Finished an adventure and was waiting for my QM Claus to return,they tend to...

    Started by babygirl, 04.08.17 23:46
    • Replies: 0
    • Views: 1,473
    babygirl
    04.08.17 23:46 Go to last post

  13. Typing "0" takes you to Mayors

    Now when I enter 0 as part of a number it takes my back to mayors house..most annoying when trying to refill mines as page always jumps back to mayor...

    Started by The_Lady_Red, 19.07.17 11:08
    2 Pages •
    1 2
    • Replies: 16
    • Views: 24,289
    BB_Saqui
    01.08.17 11:38 Go to last post

  14. Angry No chat server available - *freeze*

    Dear bb, Please fix your horrible useless badly programmed woefully underprovisioned non-redundant stupid chat server.

    Started by t00tie, 20.06.17 09:01
    2 Pages •
    1 2
    1 Attachment(s)
    • Replies: 15
    • Views: 15,121
    t00tie
    01.08.17 08:32 Go to last post

  15. Sunday slowness

    I had issues again this morning, after entering password hammerman started then froze page refreshed back to login. Had to change browser twice...

    Started by Larili, 30.07.17 12:24
    3 Pages •
    1 2 3
    1 Attachment(s)
    • Replies: 21
    • Views: 82,409
    BB_Saqui
    31.07.17 12:02 Go to last post

  16. SE landing spots

    The fixed landing spots on Secluded Experiments aren't fixed at all. When I place a gen it makes the blank square, after a few secs it vanishes...

    Started by t00tie, 17.11.16 20:11
    • Replies: 8
    • Views: 39,142
    Rosejane
    29.07.17 18:17 Go to last post

  17. unable to log in

    Since this evening (around 17:30 CEST) I'm unable to log in to the game. After attempting to log in, immediatly a pop-under shows, indicating "sorry,...

    Started by DeletedUser(684942), 27.07.17 18:17
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 23,142
    BB_Saqui
    28.07.17 10:44 Go to last post

  18. Trade Office History - can't delete it

    Since the last maintenance (or hotfix) you can't delete Trade Office History - not effectively. Next time you open TO and go to History tab, the...

    Started by Kris3457, 20.07.17 10:11
    history, trade office
    • Replies: 6
    • Views: 31,256
    maryam1
    28.07.17 08:40 Go to last post

  19. Navigation Master achievement is not working.

    I got Logistic Master done, but not Navigation Master, it seems bugged here:

    Started by TheVictorious, 25.07.17 19:08
    • Replies: 2
    • Views: 18,542
    BB_Saqui
    26.07.17 15:53 Go to last post

  20. https

    haha gj (again) bb. I;ve tried a Cpl of different browsers and just cant play the game. c ya around I guess!

    Started by vigabrand, 25.07.17 13:50
    • Replies: 9
    • Views: 19,117
    BB_Saqui
    26.07.17 12:27 Go to last post
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