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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 367,576
    26.10.24 05:48 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 112,923
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 449,388
    08.11.23 11:58 Go to last post
  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,717,596
    18.08.23 10:52 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,094,539
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,317
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. login to Forum

    hi all, Once (or more) per day I loose connection to Forum. I can never get the 'login to Forum' to work but have to logout from game and then...

    Started by kke2100, 03.05.17 06:11
    • Replies: 4
    • Views: 7,103
    03.05.17 18:35 Go to last post
  2. Zone Block

    Your access to the game has been blocked for the following reason: Your zone was automatically blocked. Please contact the Support team. have...

    Started by Qaw-Paw, 01.05.17 11:38
    • Replies: 1
    • Views: 2,061
    01.05.17 12:58 Go to last post
  3. daily log in resetting

    so this has happened a few times now, where i have logged in every day, but the pop up window showing daily log ins shows i have not logged in and...

    Started by Dangermouse69, 29.04.17 15:30
    • Replies: 1
    • Views: 2,848
    01.05.17 11:38 Go to last post
  4. Login Error: browser and app

    Get An Error when trying to login - in both browser and app. Sorry, an error occurred. Please refresh the page and try again. Any issues?

    Started by Zazster, 28.03.17 12:42
    3 Pages
    1 2 3
    • Replies: 24
    • Views: 307,532
    01.05.17 10:03 Go to last post
  5. Angry Unable to load game

    After clicking the blue 'PLAY NOW' button, I end up on a blank page where the game is supposed to load but nothing happens. Ticket open but I wonder...

    Started by SillYcoNe, 29.08.16 08:57
    11 Pages
    1 2 3 ... 11
    • Replies: 103
    • Views: 426,499
    29.04.17 16:32 Go to last post
  6. Wink color of adventures not consistant

    Update 10.10.17: Seems sorted with the new classification of adventures from latest maintenance :) Why can adventures have one color in star...

    Started by kke2100, 29.04.17 07:44
    • Replies: 0
    • Views: 4,979
    29.04.17 07:44 Go to last post
  7. Network issue

    At times when clicking on something in game. i get this page.

    Started by qawpaw, 15.04.17 08:05
    2 Pages
    1 2
    • Replies: 10
    • Views: 49,495
    28.04.17 15:19 Go to last post
  8. Angry Redeeming party crasher buffs

    Party Crasher buffs can't be redeemed with a slider to push the enitre stack. They only do one at a time. Just now it took between 8 and 9 seconds...

    Started by t00tie, 18.04.17 10:57
    • Replies: 7
    • Views: 14,158
    26.04.17 07:05 Go to last post
  9. How do I get back Daily Log-In Bonus Window?

    When i start the game i have to press the mouse button to activate my mouse-pointer which is always invisible before that and sometimes i happens to...

    Started by Swempa333, 21.04.17 11:40
    • Replies: 2
    • Views: 8,712
    26.04.17 01:19 Go to last post
  10. Reg: mail system

    When ever i push the arrow under star and then choose mail, the profile page comes up,that a new one for me.:confused:

    Started by qawpaw, 25.04.17 11:50
    • Replies: 4
    • Views: 3,370
    25.04.17 12:26 Go to last post
  11. Login without Facebook

    I would like to unlink Facebook and and simply login with a password. Is this possible?

    Started by BuftonTufton, 16.04.17 12:36
    • Replies: 2
    • Views: 2,717
    25.04.17 11:37 Go to last post
  12. 1 hour missing of colony duration due to Daylight Saving

    hi all; I noticed this problem, submitted a ticket to Support and have been refunded. Claimed i.e. CET 18.00, expire 18.00 CEST (colony duration...

    Started by kke2100, 21.04.17 14:29
    • Replies: 1
    • Views: 3,840
    25.04.17 11:36 Go to last post
  13. guild quest (items being asked for that cant be produced by that player yet)

    Now im not sure if this is a bug or not and if not please feel free to move this to the relevant section But i have recently leveled up to 46...

    Started by sonik0578, 18.04.17 23:21
    2 Pages
    1 2
    • Replies: 10
    • Views: 25,570
    21.04.17 16:14 Go to last post
  14. Stuck after 2-player adventure

    after completing a 2-player adventure im always stuck at adventuree zone and theres no button to get home so ill have to restart the game every...

    Started by Swempa333, 14.04.17 17:33
    • Replies: 2
    • Views: 5,577
    21.04.17 14:10 Go to last post
  15. Easter quest

    Hi all. I´m missing one easter quest for my achievements, checking the game everyday but the quest doesnt show up. It´s the "Easter bunny´s...

    Started by gajodoporto, 16.04.17 23:56
    • Replies: 3
    • Views: 2,413
    18.04.17 09:04 Go to last post
  16. Guild Interface; 48h for activity/inactivity not always working

    I have recently have had two different 'incidents', where the 48 hours for being registered as inactive in my guilds memberlist has been wrong. ...

    Started by kke2100, 13.04.17 10:59
    • Replies: 3
    • Views: 2,605
    16.04.17 12:47 Go to last post
  17. The ''not'' dead general

    This started sometime ago and it only happened on SA but of late it's starting to happen a lot more frequently and in any adventure, it only happens...

    Started by Bluesavanah, 20.03.16 14:49
    2 Pages
    1 2
    • Replies: 17
    • Views: 24,344
    16.04.17 12:40 Go to last post
  18. Forgotten password.

    Hello. Me and my wife are playing here. She saved her password in the browser and I reinstalled Windows, and it got loose. The problem is that she...

    Started by thisisnotreal, 14.04.17 07:29
    • Replies: 2
    • Views: 2,554
    14.04.17 18:22 Go to last post
  19. Question TSO in Edge after Creators Update (Windows 10)

    Hello there, until today I used to use Microsoft Edge in Windows 10 to run TSO (I had my reasons). After today's Creators Update there is a change...

    Started by mrfatalerror, 13.04.17 16:55
    • Replies: 2
    • Views: 21,986
    14.04.17 10:09 Go to last post
  20. External Mail easter bonus code

    seems I've not received the EAster bonus code in real life mail. I have checked Spam and Junk folders etc, but nothing there :( I have also (as...

    Started by Thejollyone, 06.04.17 16:58
    2 Pages
    1 2
    • Replies: 13
    • Views: 8,397
    12.04.17 17:52 Go to last post

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