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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,389
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,365
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,395
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,725,903
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,101,854
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,291
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. "Send to adventure" not working

    I'm on a friends adventure (Valiant Little Tailor), that is started before my adventure (The Fisherman and his Wife) I loaded up a number of generals...

    Started by mbvdk, 18.05.17 14:03
    • Replies: 8
    • Views: 22,536
    qawpaw
    19.05.17 10:55 Go to last post

  2. Exclamation Paypal problem

    I have this issue with paypal payment since 03.20, thats when I wrote my first support ticket. Since then I wrote a few other support tickets but the...

    Started by volok, 17.05.17 08:49
    payment
    • Replies: 3
    • Views: 4,764
    Qaw-Paw
    18.05.17 13:06 Go to last post

  3. Problems with Adventure Achievements completing

    I have noticed inconsistencies in the adventure achievements. The Making a Name achievement shows I have not completed Sons of the Veld,...

    Started by Fuseboy, 11.05.17 21:22
    • Replies: 8
    • Views: 29,124
    EasyTarget1
    17.05.17 12:53 Go to last post

  4. It's April - Christmas event questline is still visible

    Hi, came back to play the game after a 2 year break. after opening the quest book i stillsee the christmas event quest line. Anyone else have old...

    Started by Malachius666, 29.04.17 11:03
    1 Attachment(s)
    • Replies: 3
    • Views: 3,908
    BB_Saqui
    09.05.17 11:02 Go to last post

  5. About Titanium quest got undefined text

    In subquest attack on titanium. I logged on today to see what he had to say about producing 50 titanium ore which wasn't a lot apparently.

    Started by SnowBlizz, 06.05.17 09:27
    • Replies: 0
    • Views: 2,485
    SnowBlizz
    06.05.17 09:27 Go to last post

  6. Server Zone Crash

    This has happened not very long after reaching L74... is the level bugged? I have tried all the usual stuff - ctrl-F5, clear cache, clear...

    Started by djnelson99, 28.04.17 11:28
    • Replies: 6
    • Views: 24,165
    BB_Saqui
    05.05.17 10:09 Go to last post

  7. wrong color of powder hut roof level 6

    Why does powder hut level 6 keep the red roof while ALL other Expert buildings level 6 have green roof? ...

    Started by kke2100, 03.05.17 06:58
    • Replies: 6
    • Views: 13,521
    Areop-Enap
    04.05.17 17:25 Go to last post

  8. login to Forum

    hi all, Once (or more) per day I loose connection to Forum. I can never get the 'login to Forum' to work but have to logout from game and then...

    Started by kke2100, 03.05.17 06:11
    • Replies: 4
    • Views: 7,157
    Dorotheus
    03.05.17 18:35 Go to last post

  9. Zone Block

    Your access to the game has been blocked for the following reason: Your zone was automatically blocked. Please contact the Support team. have...

    Started by Qaw-Paw, 01.05.17 11:38
    • Replies: 1
    • Views: 2,171
    BB_Saqui
    01.05.17 12:58 Go to last post

  10. daily log in resetting

    so this has happened a few times now, where i have logged in every day, but the pop up window showing daily log ins shows i have not logged in and...

    Started by Dangermouse69, 29.04.17 15:30
    • Replies: 1
    • Views: 2,884
    BB_Saqui
    01.05.17 11:38 Go to last post

  11. Login Error: browser and app

    Get An Error when trying to login - in both browser and app. Sorry, an error occurred. Please refresh the page and try again. Any issues?

    Started by Zazster, 28.03.17 12:42
    3 Pages •
    1 2 3
    • Replies: 24
    • Views: 307,684
    BB_Saqui
    01.05.17 10:03 Go to last post

  12. Angry Unable to load game

    After clicking the blue 'PLAY NOW' button, I end up on a blank page where the game is supposed to load but nothing happens. Ticket open but I wonder...

    Started by SillYcoNe, 29.08.16 08:57
    11 Pages •
    1 2 3 ... 11
    4 Attachment(s)
    • Replies: 103
    • Views: 427,075
    Cully
    29.04.17 16:32 Go to last post

  13. Wink color of adventures not consistant

    Update 10.10.17: Seems sorted with the new classification of adventures from latest maintenance :) Why can adventures have one color in star...

    Started by kke2100, 29.04.17 07:44
    • Replies: 0
    • Views: 5,002
    kke2100
    29.04.17 07:44 Go to last post

  14. Network issue

    At times when clicking on something in game. i get this page.

    Started by qawpaw, 15.04.17 08:05
    2 Pages •
    1 2
    • Replies: 10
    • Views: 49,582
    BB_Saqui
    28.04.17 15:19 Go to last post

  15. Angry Redeeming party crasher buffs

    Party Crasher buffs can't be redeemed with a slider to push the enitre stack. They only do one at a time. Just now it took between 8 and 9 seconds...

    Started by t00tie, 18.04.17 10:57
    • Replies: 7
    • Views: 14,404
    halv12
    26.04.17 07:05 Go to last post

  16. How do I get back Daily Log-In Bonus Window?

    When i start the game i have to press the mouse button to activate my mouse-pointer which is always invisible before that and sometimes i happens to...

    Started by Swempa333, 21.04.17 11:40
    • Replies: 2
    • Views: 8,745
    queen-vicious
    26.04.17 01:19 Go to last post

  17. Reg: mail system

    When ever i push the arrow under star and then choose mail, the profile page comes up,that a new one for me.:confused:

    Started by qawpaw, 25.04.17 11:50
    • Replies: 4
    • Views: 3,592
    qawpaw
    25.04.17 12:26 Go to last post

  18. Login without Facebook

    I would like to unlink Facebook and and simply login with a password. Is this possible?

    Started by BuftonTufton, 16.04.17 12:36
    • Replies: 2
    • Views: 2,862
    BB_Saqui
    25.04.17 11:37 Go to last post

  19. 1 hour missing of colony duration due to Daylight Saving

    hi all; I noticed this problem, submitted a ticket to Support and have been refunded. Claimed i.e. CET 18.00, expire 18.00 CEST (colony duration...

    Started by kke2100, 21.04.17 14:29
    • Replies: 1
    • Views: 3,855
    BB_Saqui
    25.04.17 11:36 Go to last post

  20. guild quest (items being asked for that cant be produced by that player yet)

    Now im not sure if this is a bug or not and if not please feel free to move this to the relevant section But i have recently leveled up to 46...

    Started by sonik0578, 18.04.17 23:21
    2 Pages •
    1 2
    • Replies: 10
    • Views: 25,641
    Fuseboy
    21.04.17 16:14 Go to last post
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