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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,373
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,361
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,366
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,725,780
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,101,734
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,228
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Exclamation Items going missing and degraded item graphics after server maintenance

    Just a warning that after server downtime I recommend you do a head check on the Items on your land. After the pre-easter server update my gem pit...

    Started by Alba1888, 29.03.17 16:29
    • Replies: 0
    • Views: 2,203
    Alba1888
    29.03.17 16:29 Go to last post

  2. Ghost land sites on Wild Mary

    the following 3 spaces in green cannot be placed on with a general from star menu. Very frustrating :confused: http://prntscr.com/epk9kl ah...

    Started by Thejollyone, 28.03.17 17:26
    • Replies: 0
    • Views: 1,973
    Thejollyone
    28.03.17 17:26 Go to last post

  3. movie not loaded

    Hi all, until this morning all was fine. In the middle of I got an error, which I clicked off, and continued. However, while I can login again, the...

    Started by phhaux, 15.03.14 22:32
    • Replies: 7
    • Views: 19,691
    Durin_d
    27.03.17 07:55 Go to last post

  4. Magnificent Residence covering collectibles

    I have at several occations had collectibles that are hiding underneath the blue flowerbed in front of the Magnificent Ressidence. See this image...

    Started by mbvdk, 26.03.17 16:45
    1 Attachment(s)
    • Replies: 1
    • Views: 2,254
    EasyTarget1
    26.03.17 17:40 Go to last post

  5. Collectable quest not appearing in quest book

    I logged in this morning to see a new quest flashing. I clicked on this new quest and saw it was for collectables. However the quest does not...

    Started by EasyTarget1, 23.03.17 07:21
    • Replies: 1
    • Views: 2,994
    EasyTarget1
    23.03.17 08:11 Go to last post

  6. Graphics glitch [solved]

    Edit: Nevermind not an issue. Please delete the thread. I am not sure if this is anything you can do anything about, but since the latest update...

    Started by Fuseboy, 22.03.17 14:41
    1 Attachment(s)
    • Replies: 2
    • Views: 6,038
    Fuseboy
    22.03.17 15:42 Go to last post

  7. New minibrowser is not working.

    I have installed the new minibrowser, and when i start it there is komming a blue window that lookes like VLC player but there is not any file to...

    Started by Sir-Mums, 14.03.17 10:11
    • Replies: 5
    • Views: 7,393
    kke2100
    22.03.17 11:11 Go to last post

  8. Explorer - skill tree - Sturdy Shovel

    http://blog.naver.com/thdzl/220961761751 this is bug? * 20170322 Updated 6% 4 Pictures

    Started by GOMGOUUN, 19.03.17 01:47
    • Replies: 7
    • Views: 16,326
    GOMGOUUN
    22.03.17 08:34 Go to last post

  9. Game lag and hangs become so bad and so serious

    Game lag and hangs become so bad and so serious last week, I really notice and tried many connections and many pc/laptops, 1 was i7 with 16GB ram and...

    Started by TheVictorious, 18.03.17 20:19
    • Replies: 5
    • Views: 4,924
    BB_Saqui
    21.03.17 11:52 Go to last post

  10. bk

    i lost 20 bk adv today i buy 10 at1.09 in the morning an ten of a friand what can i do

    Started by Custard100, 20.03.17 08:17
    • Replies: 3
    • Views: 3,002
    TheVictorious
    21.03.17 09:00 Go to last post

  11. gem's and errr

    iv'e purchased some gem's and im not recive'ing them yet . and yet the bill has been withdrawn from my account. so if these gems do not transfer...

    Started by Steel_helm_3rd, 18.03.17 15:46
    • Replies: 5
    • Views: 3,466
    MOD_Daz
    20.03.17 08:30 Go to last post

  12. Lose battle

    How is this possible? prntscr.com/elrkz1 What is here problem ? Why did not he kill all units ? As a rule, I need to send on that camp 165...

    Started by Dar_iron, 19.03.17 08:32
    • Replies: 3
    • Views: 6,736
    Madorosu
    19.03.17 18:36 Go to last post

  13. [Bug] Returning expedition troops not counted as assigned troops like adventures

    Hello, I noticed that returning unassigned troops returning to home uncounted until they reach my homeland, they did not appear on assigned nor...

    Started by TheVictorious, 18.03.17 22:04
    • Replies: 0
    • Views: 2,628
    TheVictorious
    18.03.17 22:04 Go to last post

  14. [Bug] Expedition Water Castle

    Hello, it is a simple bug, the label of next level requirement to LVL up castle is out of the window: Also, I can add another screenshot...

    Started by TheVictorious, 15.02.17 08:42
    • Replies: 1
    • Views: 2,835
    TheVictorious
    18.03.17 12:22 Go to last post

  15. Riches of the Mountain, pick didn't register as collected

    As you can see from the image, I collected all five picks and built the mine shaft. But there is still a pick and the adventure requires me to pick...

    Started by Hermey, 16.03.17 17:16
    1 Attachment(s)
    • Replies: 2
    • Views: 13,124
    Hermey
    17.03.17 14:56 Go to last post

  16. collectibel cannot be collected

    After using 'fairy dust' I have 2 collectibel ( 1 is kettle ) that cant be collected when clicking them, they shows constant firework - after refresh...

    Started by Wakky, 08.03.17 11:51
    3 Attachment(s)
    • Replies: 5
    • Views: 3,684
    BB_Saqui
    16.03.17 12:15 Go to last post

  17. Missing a day!!! Games fault

    Hello there, This will be my four attempt to report issues with this game and I am sure you will fob me off with you can’t access my ticket again. ...

    Started by lucasarts75, 15.03.17 08:58
    • Replies: 4
    • Views: 4,688
    BB_Saqui
    16.03.17 11:38 Go to last post

  18. Exclamation [BUG] The Excelsior use gems instead of crystals without any alert !!

    Hello, I was using a lot of gems while I'm not aware that I got used some of my gems, I really was click that pink button and click ok, but then I...

    Started by TheVictorious, 16.03.17 09:51
    bug
    • Replies: 0
    • Views: 28,096
    TheVictorious
    16.03.17 09:51 Go to last post

  19. units regenerating after assassin use

    I have used assassin on the archipelgo island containing 1 tretrous theif 140 stone cannonr and 100 sword weilder. I have used about 4 in total as...

    Started by Margowicz1, 08.03.17 15:27
    • Replies: 1
    • Views: 2,408
    SimoneMarijnisse
    15.03.17 17:39 Go to last post

  20. Problem contacting support

    I have tried 3 times now to contact support with 3 different new tickets. Each time I get the automated response : Thank you for contacting the 'The...

    Started by C__C, 15.03.17 13:41
    • Replies: 2
    • Views: 3,195
    BB_Saqui
    15.03.17 16:41 Go to last post
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