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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 383,092
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 116,748
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 465,183
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,751,695
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,113,695
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 423,083
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Missing a day!!! Games fault

    Hello there, This will be my four attempt to report issues with this game and I am sure you will fob me off with you can’t access my ticket again. ...

    Started by lucasarts75, 15.03.17 08:58
    • Replies: 4
    • Views: 5,017
    BB_Saqui
    16.03.17 11:38 Go to last post

  2. Exclamation [BUG] The Excelsior use gems instead of crystals without any alert !!

    Hello, I was using a lot of gems while I'm not aware that I got used some of my gems, I really was click that pink button and click ok, but then I...

    Started by TheVictorious, 16.03.17 09:51
    bug
    • Replies: 0
    • Views: 28,162
    TheVictorious
    16.03.17 09:51 Go to last post

  3. units regenerating after assassin use

    I have used assassin on the archipelgo island containing 1 tretrous theif 140 stone cannonr and 100 sword weilder. I have used about 4 in total as...

    Started by Margowicz1, 08.03.17 15:27
    • Replies: 1
    • Views: 2,428
    SimoneMarijnisse
    15.03.17 17:39 Go to last post

  4. Problem contacting support

    I have tried 3 times now to contact support with 3 different new tickets. Each time I get the automated response : Thank you for contacting the 'The...

    Started by C__C, 15.03.17 13:41
    • Replies: 2
    • Views: 3,212
    BB_Saqui
    15.03.17 16:41 Go to last post

  5. im guessing another Storm Recovery rant?

    gday BB staff , I'm guessing you have heard this tale of woe many times before but here goes : I tried a Storm recovery for the first time , being...

    Started by neilegend, 15.03.17 06:25
    • Replies: 1
    • Views: 5,229
    Brotherjon
    15.03.17 09:08 Go to last post

  6. White page issue (flash player issue), I can't login to game, chrome + firefox

    Hello, I'm guessing we start having fun with flash issues, I'm trying to login to my game today, but simply I can't, in my Firefox I get the white...

    Started by TheVictorious, 15.03.17 08:41
    • Replies: 2
    • Views: 451,653
    TheVictorious
    15.03.17 08:52 Go to last post

  7. Chat window size resets

    I have a large screen and like to have a large chat window. After todays update the size resets every time I change zone. Very annoying. Also,...

    Started by Dragavon, 21.02.17 15:08
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 36,447
    Effellump
    11.03.17 18:28 Go to last post

  8. New bugs on Expeditions (colonies)

    Bugs I have encountered recently (2017-01-29) in Expeditions. On the "Build Defences" stage: Build a camp. Populate it with defenders. Try to...

    Started by BlackEyedBee, 30.01.17 00:23
    1 Attachment(s)
    • Replies: 3
    • Views: 17,849
    Eeyore
    11.03.17 15:09 Go to last post

  9. Question Master Breeder Achievment [TSO-16102]

    Ever since we got XXL some of the achievements have puzzled me, for example the Master Breeder achievement which calls for a production of 1500...

    Started by Dorotheus, 04.09.16 21:55
    2 Pages •
    1 2
    • Replies: 19
    • Views: 42,395
    BB_Saqui
    09.03.17 11:00 Go to last post

  10. PayPal Gem Bonus Question

    ok so i have screen shot's of %50 extra paypal from 1st march -31st march. (main screen settlers online) and i had a buy gem's in gem's shop special...

    Started by Steel_helm_3rd, 01.03.17 21:48
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 17,974
    Chief_Rob
    04.03.17 12:01 Go to last post

  11. Tree perspective

    This tree in sector 3 disappears behind the fish farm, although it should be on the foreground.

    Started by Serosk, 03.03.17 06:39
    1 Attachment(s)
    • Replies: 0
    • Views: 2,480
    Serosk
    03.03.17 06:39 Go to last post

  12. server zone failure

    Is there anything i can do over these i only have to leave the webpage of the game for a couple minutes and the damn thing crashes

    Started by hades8840, 02.03.17 11:19
    • Replies: 1
    • Views: 2,296
    MOD_Daz
    02.03.17 11:28 Go to last post

  13. Unable to discover Iron mine

    I cannot find the third iron mine in A4, I can find two with no problem but never could discover the third. I thought it was something the entire...

    Started by Margowicz1, 28.02.17 15:46
    • Replies: 2
    • Views: 4,914
    Dappadon
    28.02.17 20:48 Go to last post

  14. Quest book stopped at level 10 ?

    Why does the quest book stop at level 10 ? there are no more new quests. ?

    Started by KlodsHansDK, 28.02.17 13:19
    • Replies: 7
    • Views: 5,115
    KlodsHansDK
    28.02.17 16:12 Go to last post

  15. Adobe

    i dont seem to be able to play the game,it says i need to upgrade my adobe and i did upgrade it just now ,the one the game recommends itself,and...

    Started by IamRex, 28.02.17 14:10
    • Replies: 1
    • Views: 2,448
    Durin_d
    28.02.17 14:53 Go to last post

  16. Silo full wheat field indicator

    Hello, I'm not really sure about which section is correct for this, issues or suggestions, but I suggest to remove the indicator for Silo and Imp...

    Started by TheVictorious, 19.02.17 10:11
    2 Pages •
    1 2
    1 Attachment(s)
    • Replies: 14
    • Views: 14,423
    TheVictorious
    23.02.17 15:08 Go to last post

  17. Moved: School not working

    since the update this week the village school has had a red exclamation mark with what looks like barrels in it can anyone explain this please

    Started by philbod, 23.02.17 09:55
    • Replies: -
    • Views: -
    Shamroque
    23.02.17 08:17 Go to last post

  18. Barracks' buff time

    had Recruitment Guide on: then put myers on top and training time increased, lol: any logical explanation for that?

    Started by Wu-L, 02.10.16 09:06
    2 Pages •
    1 2
    • Replies: 11
    • Views: 73,115
    BB_Saqui
    22.02.17 16:56 Go to last post

  19. Elite barracks graphic incorrect (build info icon and notification icon)

    The elite barracks icons for building info and notification when troops finish training are incorrect. 1. This is info window (this is Combat...

    Started by TheVictorious, 20.02.17 21:02
    • Replies: 1
    • Views: 17,041
    Xadro
    21.02.17 22:07 Go to last post

  20. No Deposits

    Hi I keep sending my geo's out looking for Titanium ore and Saltpeter and Gold but they won't find them on this little island I bought for gems, I...

    Started by unicornlinzy1, 20.02.17 10:31
    • Replies: 2
    • Views: 7,349
    Dorotheus
    20.02.17 18:24 Go to last post
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