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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

    Last Post:

  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 159
    • Views: 3,381
    Mendosino
    Today 16:51 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. Settler's Download shows me an Error here. "aout_FormatNbChannels"

    I attached a screen shot here hopefully i did it right and it shows me that error, i thought you could check it out and hopefully fix it soon. I'm...

    Started by WildTaurus, 06.02.17 17:13
    error 1 Attachment(s)
    • Replies: 2
    • Views: 3,430
    BB_Saqui
    07.02.17 11:06 Go to last post

  2. At login post maintenance

    Anyone else get this? http://prntscr.com/e58j4x Any issue? Chrome if it helps.

    Started by lordloocan1, 06.02.17 15:43
    • Replies: 0
    • Views: 4,658
    lordloocan1
    06.02.17 15:43 Go to last post

  3. Crisis Quest (reward buildings)

    When my son put his new recycling plant on a wrong spot he tear it down to replace it, i was looking and it had a yellow star, even so it didnt...

    Started by Valiant, 04.02.17 16:49
    2 Pages •
    1 2
    • Replies: 10
    • Views: 46,399
    MOD_Daz
    06.02.17 11:05 Go to last post

  4. Normal generals travelling too slow

    I've encountered this several times, normal gens taking longer then 30mins to travel to adventure. On this occasion 42 minutes, as you can see on...

    Started by HFoC, 20.01.17 09:54
    • Replies: 9
    • Views: 13,673
    HFoC
    06.02.17 10:25 Go to last post

  5. No credit for adventure using arrow buff

    I was invited to a guildie's VLT, used an arrow buff on the royal residence and got the notification that it had worked. My guildie then finished the...

    Started by IainC, 28.01.17 16:45
    • Replies: 7
    • Views: 17,294
    halv12
    05.02.17 10:25 Go to last post

  6. Merchant not working

    Hello. Merchant tab in game not opening from last update.

    Started by Gaura, 03.02.17 06:54
    • Replies: 2
    • Views: 5,253
    Gaura
    03.02.17 08:02 Go to last post

  7. Question Valuable Intel Adventure not completing

    Hi all, I have complete all tasks on the Valuable Intel adventure but it will not finish. Task “collect 3clues,….” Is not completed , it is not...

    Started by Captainold, 01.10.16 06:20
    1 Attachment(s)
    • Replies: 6
    • Views: 48,095
    EasyTarget1
    03.02.17 03:34 Go to last post

  8. Log In Problems

    logged on ok but only get blue screen and normal menu for example saying camps have influence areas no green tick for screen to load

    Started by Taffy, 01.02.17 15:23
    10 Pages •
    1 2 3 ... 10
    • Replies: 95
    • Views: 73,937
    MOD_Daz
    02.02.17 09:27 Go to last post

  9. Changing guild MOTD and chat history - [16172]

    Hi, I just noticed that chat history now is making changes guild's Message of the day unnoticeable, because it is listing the chat and hide the...

    Started by TheVictorious, 13.09.16 23:34
    • Replies: 8
    • Views: 48,862
    kke2100
    01.02.17 18:55 Go to last post

  10. Barazek Placed by a Friend Not Working

    I sent a friend a Barazek buff to place on my Rarity Provision House. The attached is the result. The top of the message (from my inbox)...

    Started by fishslice, 30.10.16 23:40
    • Replies: 8
    • Views: 29,036
    Xibor
    01.02.17 18:35 Go to last post

  11. Combat armory doesn't show the amount of the weapons in making

    When I put the weapons to be made in combat armories, there is no number which shows how much weapons is there to produce.

    Started by Cakica, 12.01.17 14:29
    • Replies: 6
    • Views: 11,756
    kke2100
    01.02.17 18:28 Go to last post

  12. Crisis Quest not available

    Logged in several time now having cleared cache and all that jazz but still no crisis quest showing Any further suggestions?

    Started by MissyMooMooJnr, 01.02.17 00:48
    4 Pages •
    1 2 3 ... 4
    • Replies: 35
    • Views: 54,861
    BB_Saqui
    01.02.17 16:43 Go to last post

  13. Question Building License Count not always correct

    I've noticed that the building license count on the top summary line likes to change (or not change) to the wrong number. I often notice that the...

    Started by Xibor, 31.01.17 21:47
    • Replies: 4
    • Views: 8,302
    Dorotheus
    31.01.17 23:52 Go to last post

  14. Zone error messag

    have not been able to log in for over 12hrs keep getting zone error message, have tried 3 different computers and different browsers and different...

    Started by robblack1, 30.01.17 22:27
    • Replies: 2
    • Views: 4,891
    MOD_Daz
    31.01.17 09:46 Go to last post

  15. Colonies tab "Gather resources" wont show up unless visiting adventure or friend.

    Hello! I´ve been having this issue forever. The "Gather resources" button wont lit up, even if I know there are resources to gather, at occasions...

    Started by Amiarah, 30.12.16 19:42
    • Replies: 4
    • Views: 8,964
    mk3vinny
    29.01.17 21:40 Go to last post

  16. Typos and other text errors

    Starting this thread as encouraged by a MOD For buff 'Harvest Ritual' text currently is 16h (wrong) instead of correct 18h if friendly buffed....

    Started by kke2100, 08.09.16 09:55
    • Replies: 2
    • Views: 7,988
    HFoC
    28.01.17 13:06 Go to last post

  17. Log in

    Hi I have problem with quest book which opens himself every time when is logging in game (server Northisle) I click on right box when is appears...

    Started by Dar_iron, 28.01.17 07:34
    • Replies: 0
    • Views: 17,625
    Dar_iron
    28.01.17 07:34 Go to last post

  18. 911. cannot enter game with installed app.

    Hello, I downloaded the game and installed it on my PC, but it always requires latest version adobe flash player plugin, which is on Chrome....

    Started by iUniverse, 15.01.17 19:05
    2 Pages •
    1 2
    4 Attachment(s)
    • Replies: 19
    • Views: 159,556
    EasyTarget1
    27.01.17 16:00 Go to last post

  19. Adventures take out my internet (Flash issue?)

    So I've been having heaps of problems with my internet since I started playing this game. Phone techs have been out three times to repair faults,...

    Started by RosaLila, 20.01.17 14:03
    adventure, chrome, crash, flash
    • Replies: 7
    • Views: 45,894
    Larili
    21.01.17 14:53 Go to last post

  20. Please refresh your browser.....

    I'm getting a lot of instances of being told to refresh my browser and thrown back to the login page of the game lately...sometimes as soon as Ive...

    Started by MaelstromJ, 17.01.17 18:04
    2 Pages •
    1 2
    • Replies: 15
    • Views: 52,423
    Sharpielein
    20.01.17 21:56 Go to last post
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