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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 367,647
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 112,940
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 449,490
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,717,773
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,094,656
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,387
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Exclamation no reward for crystals spent [16271]

    I have had no issues using one crystal at a time, but i thought id try multiple crystals today and got nothing at all in the loot box is it...

    Started by queen-vicious, 21.09.16 02:55
    2 Pages •
    1 2
    • Replies: 18
    • Views: 86,499
    gibbletz
    28.10.16 19:26 Go to last post

  2. Cant close info window so I can play game [16515]

    Dear fox-ish Settlers, With the latest Firefox version (49.01) many details changed "under the hood". This caused an invisible layer now to...

    Started by BB_Saqui, 13.10.16 01:00
    11 Pages •
    1 2 3 ... 11
    • Replies: 106
    • Views: 129,690
    SKAPIE
    28.10.16 09:03 Go to last post

  3. The excelsior useing gems nad not crystals

    I had 2 crystals for the excelsior used them and it used up gems instead of the crystals so every please be carefull with this

    Started by RagnerFlamesing, 25.09.16 22:01
    • Replies: 6
    • Views: 27,047
    Sheddoe
    28.10.16 07:18 Go to last post

  4. Star Menu does not update status of Specialists when pinned.

    Noticed this with Scouts/Explorers (not sure about other types). If sent out the icon remains as idle and if returns the icon still shows as on...

    Started by topgearfan, 26.10.16 12:40
    • Replies: 1
    • Views: 6,770
    Ynita
    26.10.16 18:26 Go to last post

  5. Moved: Excelsior stealing gems

    I just used the crystals that the airship said I had and it took crystals off me. Either it's telling you that you've got the wrong number of crstals...

    Started by Gwydions_heir, 27.10.16 08:59
    • Replies: -
    • Views: -
    Fahari
    26.10.16 13:54 Go to last post

  6. Dauly Quest Completion Impossible

    Hello. I just opened the game after the maintenance - and because the first window to appear was the daily quest for Excelsior gems (had to give 80...

    Started by faivq, 26.10.16 12:19
    • Replies: 1
    • Views: 3,048
    faivq
    26.10.16 13:15 Go to last post

  7. Missing Items

    I created fish food and deer musk last night and when I got up this morning they were not in my star menu. Also got a shotfirer and started the...

    Started by CraftyWitch, 25.10.16 12:52
    • Replies: 3
    • Views: 9,701
    SnowBlizz
    25.10.16 20:58 Go to last post

  8. Angry 4000 Missing Aunt Irma's Feats

    Logged in this morning and my stock of Aunt Irma's Feasts have disappeared - approx 4,200 of them! My stock level is now just 70 which appears to...

    Started by Drood, 25.10.16 07:23
    2 Pages •
    1 2
    • Replies: 10
    • Views: 17,905
    Xibor
    25.10.16 20:34 Go to last post

  9. Building Licences Quest

    1. i crushed first camp and taken "Building Licences +10" from mail. 2. i was use it. 3. "Building Licenes" quest appear. 4. can't complete...

    Started by GOMGOUUN, 20.10.16 15:01
    • Replies: 2
    • Views: 11,538
    GOMGOUUN
    25.10.16 06:25 Go to last post

  10. Intriguing coin

    I started the coin mini quest friday afternoon, went to load the tikki island and thought i had lag, so shut my game down for work, came back and it...

    Started by JAY3, 22.10.16 12:13
    • Replies: 1
    • Views: 36,124
    Durin_d
    22.10.16 13:05 Go to last post

  11. Newsletter

    Does anyone know why I don't get the newsletter? I've ticked the box maybe 6 months ago, and still haven't recieved any. I've checked my junkmail...

    Started by MorellaCarter, 22.10.16 11:49
    • Replies: 2
    • Views: 13,090
    MorellaCarter
    22.10.16 12:38 Go to last post

  12. Generals behaving badly

    Is anyone else generals not how they should be? I logged in tonight to be met with this they do the same on my home island and adventure map ...

    Started by Fahari, 19.10.16 19:35
    • Replies: 8
    • Views: 15,753
    qawpaw
    22.10.16 06:26 Go to last post

  13. Didn get loot from BK ls

    I didn't get loot from Bk ls, and i am sure that i made kill, i got battle report, killed 68 cavs and 1 es. Anybody know what is problem?

    Started by Davor11, 20.10.16 13:24
    • Replies: 7
    • Views: 13,388
    queen-vicious
    22.10.16 02:49 Go to last post

  14. Premium Timer [16539]

    Premium Timer no longer showing when on an adventure http://prntscr.com/cvvtak

    Started by MarkG, 18.10.16 16:29
    2 Pages •
    1 2
    • Replies: 11
    • Views: 18,436
    Madorosu
    21.10.16 22:39 Go to last post

  15. new trap recipe

    tried to make 25 of new trap recipe, but when it finished, it stayed in RPH and moved to bottom of queue, and now has a gem icon at end as if its...

    Started by MarkG, 20.10.16 21:10
    • Replies: 3
    • Views: 11,810
    BB_Saqui
    21.10.16 14:22 Go to last post

  16. Game crash when friends general land on adventure and you are there

    Using Firefox - 2 times today I had flash crash with 'Not answering message' - and also connection to chat server was lost. Happened on adventure...

    Started by halv12, 21.10.16 10:48
    • Replies: 0
    • Views: 5,188
    halv12
    21.10.16 10:48 Go to last post

  17. buff in economy overview

    buff are not shown in economy overview even they are buffed it whas an error please delete this post i whas wrong-

    Started by qawpaw, 19.10.16 10:00
    • Replies: 1
    • Views: 3,099
    BB_Saqui
    19.10.16 10:35 Go to last post

  18. Finishing the venture/scenario clears the all prov house queues [16524]

    Hello, I was queue items in my rarity provision include steaks, manuscripts , tomes, and many another things, I logged in today I found the rarity...

    Started by TheVictorious, 19.10.16 06:10
    • Replies: 3
    • Views: 7,728
    qawpaw
    19.10.16 09:58 Go to last post

  19. Trade not working

    Since event update trade is not working.:mad: EDIT: Please try this quick-fix until we find something more permanent: Open the trade office...

    Started by geezer123, 18.10.16 09:05
    5 Pages •
    1 2 3 ... 5
    • Replies: 46
    • Views: 123,765
    Xibor
    18.10.16 20:31 Go to last post

  20. Info dissapear

    When hower mouse we can see info about object, but after a while ,restart is required due to info dont show.

    Started by qawpaw, 15.10.16 05:30
    • Replies: 3
    • Views: 9,668
    SmurfAsH
    18.10.16 18:12 Go to last post
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