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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 373,386
    26.10.24 05:48 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 114,364
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 455,392
    08.11.23 11:58 Go to last post
  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,725,896
    18.08.23 10:52 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,101,843
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,275
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Question Cannot log in

    Seems to be since the Halloween event began, but I cannot reliably log-in to the game (using Edge on Windows 10). Hangs on start-up screen. Can...

    Started by MogwaiFearSatan, 01.11.16 09:16
    • Replies: 6
    • Views: 10,672
    04.11.16 21:25 Go to last post
  2. ph and rph restting

    anyone else having there ph or rph restting over night back to nothing. ph reset was left making marble overnight logged in to find build queue gone...

    Started by bikerman35, 23.10.16 08:21
    2 Pages
    1 2
    • Replies: 12
    • Views: 41,505
    02.11.16 01:12 Go to last post
  3. Time left on buildings in queue

    I recently noticed that when I have only 1 building in construction it shows the building's name and time left until it will be completed. However,...

    Started by Trigintiljon, 28.10.16 17:11
    • Replies: 3
    • Views: 8,646
    31.10.16 08:42 Go to last post
  4. Can't complete Golem Slayer

    i can't complete the achievment Golem Slayer to get 75 pumpkins since that terrible 14 hour alien maintance even tho i have defeated 6 or 7...

    Started by Graaflin, 29.10.16 14:31
    • Replies: 4
    • Views: 6,829
    30.10.16 23:04 Go to last post
  5. Pumpkin cemetery refill not working

    cannot refill cemetery with fertilizer.

    Started by Xandius, 29.10.16 02:46
    • Replies: 3
    • Views: 10,680
    29.10.16 23:45 Go to last post
  6. My Colony doesnt produce resources

    Hi, after first or second game update, my Colony doesnt produce resources. Maybe resources can be collected automatically now ? I took...

    Started by Fafarona, 29.10.16 17:29
    • Replies: 0
    • Views: 15,689
    29.10.16 17:29 Go to last post
  7. Supreme Golem, undefined text

    When you point the golem with your mouse pointer you get tooltip with [undefined text] :

    Started by TheVictorious, 29.10.16 10:18
    • Replies: 0
    • Views: 9,350
    29.10.16 10:18 Go to last post
  8. Exclamation no reward for crystals spent [16271]

    I have had no issues using one crystal at a time, but i thought id try multiple crystals today and got nothing at all in the loot box is it...

    Started by queen-vicious, 21.09.16 02:55
    2 Pages
    1 2
    • Replies: 18
    • Views: 86,557
    28.10.16 19:26 Go to last post
  9. Cant close info window so I can play game [16515]

    Dear fox-ish Settlers, With the latest Firefox version (49.01) many details changed "under the hood". This caused an invisible layer now to...

    Started by BB_Saqui, 13.10.16 01:00
    11 Pages
    1 2 3 ... 11
    • Replies: 106
    • Views: 130,064
    28.10.16 09:03 Go to last post
  10. The excelsior useing gems nad not crystals

    I had 2 crystals for the excelsior used them and it used up gems instead of the crystals so every please be carefull with this

    Started by RagnerFlamesing, 25.09.16 22:01
    • Replies: 6
    • Views: 27,121
    28.10.16 07:18 Go to last post
  11. Star Menu does not update status of Specialists when pinned.

    Noticed this with Scouts/Explorers (not sure about other types). If sent out the icon remains as idle and if returns the icon still shows as on...

    Started by topgearfan, 26.10.16 12:40
    • Replies: 1
    • Views: 6,797
    26.10.16 18:26 Go to last post
  12. Moved: Excelsior stealing gems

    I just used the crystals that the airship said I had and it took crystals off me. Either it's telling you that you've got the wrong number of crstals...

    Started by Gwydions_heir, 27.10.16 08:59
    • Replies: -
    • Views: -
    26.10.16 13:54 Go to last post
  13. Dauly Quest Completion Impossible

    Hello. I just opened the game after the maintenance - and because the first window to appear was the daily quest for Excelsior gems (had to give 80...

    Started by faivq, 26.10.16 12:19
    • Replies: 1
    • Views: 3,068
    26.10.16 13:15 Go to last post
  14. Missing Items

    I created fish food and deer musk last night and when I got up this morning they were not in my star menu. Also got a shotfirer and started the...

    Started by CraftyWitch, 25.10.16 12:52
    • Replies: 3
    • Views: 9,720
    25.10.16 20:58 Go to last post
  15. Angry 4000 Missing Aunt Irma's Feats

    Logged in this morning and my stock of Aunt Irma's Feasts have disappeared - approx 4,200 of them! My stock level is now just 70 which appears to...

    Started by Drood, 25.10.16 07:23
    2 Pages
    1 2
    • Replies: 10
    • Views: 18,194
    25.10.16 20:34 Go to last post
  16. Building Licences Quest

    1. i crushed first camp and taken "Building Licences +10" from mail. 2. i was use it. 3. "Building Licenes" quest appear. 4. can't complete...

    Started by GOMGOUUN, 20.10.16 15:01
    • Replies: 2
    • Views: 11,564
    25.10.16 06:25 Go to last post
  17. Intriguing coin

    I started the coin mini quest friday afternoon, went to load the tikki island and thought i had lag, so shut my game down for work, came back and it...

    Started by JAY3, 22.10.16 12:13
    • Replies: 1
    • Views: 36,149
    22.10.16 13:05 Go to last post
  18. Newsletter

    Does anyone know why I don't get the newsletter? I've ticked the box maybe 6 months ago, and still haven't recieved any. I've checked my junkmail...

    Started by MorellaCarter, 22.10.16 11:49
    • Replies: 2
    • Views: 13,114
    22.10.16 12:38 Go to last post
  19. Generals behaving badly

    Is anyone else generals not how they should be? I logged in tonight to be met with this they do the same on my home island and adventure map ...

    Started by Fahari, 19.10.16 19:35
    • Replies: 8
    • Views: 15,803
    22.10.16 06:26 Go to last post
  20. Didn get loot from BK ls

    I didn't get loot from Bk ls, and i am sure that i made kill, i got battle report, killed 68 cavs and 1 es. Anybody know what is problem?

    Started by Davor11, 20.10.16 13:24
    • Replies: 7
    • Views: 13,420
    22.10.16 02:49 Go to last post

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