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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

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  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 159
    • Views: 3,381
    Mendosino
    Today 16:51 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. "Free gems"

    What about this new "free gems" offers? Everything in it seems to be scam. Tried it, filled 2 surveys, one game me at the end: "Sorry, maximum...

    Started by Bagster, 17.06.16 11:56
    6 Pages •
    1 2 3 ... 6
    • Replies: 50
    • Views: 245,085
    Blackeye
    20.12.16 13:09 Go to last post

  2. No gifts

    No gifts were awarded from the adventure The Stolen Sleigh. Is it the way it should be?

    Started by faivq, 18.12.16 20:33
    • Replies: 2
    • Views: 11,640
    faivq
    19.12.16 07:25 Go to last post

  3. BLT adv trade

    Hi. Trade Office show trade (19:18) show business but I did not show up for adv, even after relog uttoro

    Started by uttoro, 15.12.16 19:43
    1 Attachment(s)
    • Replies: 0
    • Views: 2,901
    uttoro
    15.12.16 19:43 Go to last post

  4. Generals get intercepted by camp under attack and swap place.

    bug in attack queue. Found in Woodcutter - repeated on testserver in woodcutter and Black Knight setup : attacking 2 camps with 3 general -...

    Started by Wakky, 05.12.16 18:00
    • Replies: 2
    • Views: 3,991
    Wakky
    15.12.16 15:51 Go to last post

  5. art gift buffs not 'sticking'

    Have applied art gift buffs on "Getting into the christmas spirit" 2 of them have already failed to take out the Bitter Adults. Game messages says...

    Started by gibbletz, 15.12.16 00:53
    • Replies: 1
    • Views: 4,566
    BB_Saqui
    15.12.16 13:06 Go to last post

  6. ★ Queue rearrangement gets forgoten after closing the game [12503]

    I was building loads of recruits in my barracks, then a block went wrong and I lost some elites which I needed to rebuild urgently. I rearranged my...

    Started by Jim_B, 09.03.15 18:34
    4 Pages •
    1 2 3 ... 4
    5 Attachment(s)
    • Replies: 38
    • Views: 107,547
    Jespair
    14.12.16 21:11 Go to last post

  7. XP awarded within an adventure

    I'm not 100% sure but I'm fairly convinced that xp awarded WITHIN an adventure as opposed to on completion is not added to my xp total. I started...

    Started by Rosejane, 13.12.16 15:30
    • Replies: 2
    • Views: 15,671
    Rosejane
    14.12.16 14:10 Go to last post

  8. El Chupacabra

    After destroying first village a side quest comes up. The first part of this side quest is to "Destroy two more jungle trees". However when you hover...

    Started by cat_flap, 14.12.16 09:12
    • Replies: 0
    • Views: 49,756
    cat_flap
    14.12.16 09:12 Go to last post

  9. New Trap buff indicator not showing actual placing of the buff/not applying buff

    Hello all, so I started using new the new trap buff, but apparently the range indicator isn't working properly http://i.imgur.com/qqPJtw7.png...

    Started by Dollt28, 16.11.16 10:32
    • Replies: 7
    • Views: 154,682
    topgearfan
    13.12.16 22:24 Go to last post

  10. Consecutive attacks do not respect the attack oreder

    Just a heads up , not sure if its a bug or they changed it. If you have 3 or more generals on a 3/4 wave attack the second general to attack is now...

    Started by Nom1975, 08.05.14 23:15
    4 Pages •
    1 2 3 ... 4
    general, order, queue
    • Replies: 36
    • Views: 213,251
    SmurfAsH
    13.12.16 21:40 Go to last post

  11. Servers IP addresses

    Good morning, Someone in my guild is having connectivity issue despite she is wired connected to her modem and has a very fast broadband. The...

    Started by Chilperic, 13.12.16 11:41
    • Replies: 1
    • Views: 4,222
    Durin_d
    13.12.16 12:22 Go to last post

  12. harvest Ritual - Text incorrect [16808]

    The help text for Harvest Ritual reads "12 hours / 16 hours from a friend". The actual length is 12 hours / **18** hours from a friend. EDIT:...

    Started by DeletedUser(582979), 11.12.16 22:37
    • Replies: 1
    • Views: 11,981
    BB_Saqui
    12.12.16 12:46 Go to last post

  13. Game very very slow to load and keeps disconnecting

    Over the past few days the game either doesn't load (able to log into portal) or when it loads it keeps disconnecting. Was working fine till last...

    Started by Zazster, 05.12.16 11:20
    • Replies: 9
    • Views: 82,421
    Irobijn
    09.12.16 22:56 Go to last post

  14. Exclamation Forum bug Sandycove area

    This thread forum.thesettlersonline.com/threads/17259-New-Players-Ask-for-friend-requests-here-Sandycove. I'm unable to access posts beyond number...

    Started by Dorotheus, 03.12.16 12:38
    • Replies: 1
    • Views: 8,907
    MOD_Daz
    08.12.16 09:16 Go to last post

  15. Banners are Disappearing

    Where have the banners gone? We all need them to make buffs, yet they have almost disappeared since the Halloween event. I used to average 4 or 5 a...

    Started by TheFairy, 02.12.16 11:13
    • Replies: 3
    • Views: 6,868
    DaisyDuke
    05.12.16 12:13 Go to last post

  16. Riches of the Mountains - bug (Stealing Resources)

    Hello, I have pre-made some of resources for the scenario, after I closed the adventure, my stocks were empty. I speak about shortages of 8k...

    Started by DeletedUser(720501), 27.11.16 23:33
    • Replies: 2
    • Views: 8,187
    Bobblyt
    28.11.16 07:41 Go to last post

  17. Trade bug

    Hello I'm doing one of the Excelsior chains and this morning I had to sell some things. I put the first offer on the free slot, then spent coins to...

    Started by faivq, 16.11.16 06:38
    3 Pages •
    1 2 3
    • Replies: 21
    • Views: 73,748
    BB_Saqui
    23.11.16 12:10 Go to last post

  18. Question Alienation Possibly Bugged Quest?

    May have encounted a possible bug in the quest as wouldn't accept the loading "delegate" of the bowmen into a general from my troops menu after...

    Started by Lunaran, 17.11.16 02:59
    • Replies: 8
    • Views: 19,525
    BB_Saqui
    22.11.16 14:12 Go to last post

  19. Bookbinder problem

    My bookbinder has build several books and when ready, they disappear. When I try to add them to character, status shows zero for every book. ...

    Started by Moongaming, 19.11.16 06:57
    • Replies: 3
    • Views: 8,275
    BB_Saqui
    21.11.16 14:45 Go to last post

  20. Chat getting scrambled

    Have you guys experienced when your chat window gets garbled up and it looks like you said stuff other people did, and vice versa?

    Started by Faellin, 16.11.16 20:19
    • Replies: 2
    • Views: 28,638
    BB_Saqui
    17.11.16 10:22 Go to last post
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