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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 383,092
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 116,748
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 465,183
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,751,695
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,113,695
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 423,083
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Exclamation My account bugged

    When i log ont the browser, i go to my account, TermoNuclear, level 32, server sandycove. When i log on the app, i go to a new account,...

    Started by TermoNuclear, 11.11.16 06:59
    • Replies: 1
    • Views: 4,839
    BB_Saqui
    11.11.16 10:59 Go to last post

  2. Provision house queuing dissapears

    Yes guys that problem is back again,queues in both provision and rarity provision houses are both vanishing without a trace Hope this helps the bb...

    Started by Hellic, 09.11.16 15:51
    • Replies: 1
    • Views: 3,422
    BB_Saqui
    09.11.16 16:45 Go to last post

  3. Side Quest "Attractive Prices" ~ {2 BUI}

    A while back the buggy bit of this quest used to read "Have 3 level 4 copper mine(s) in your zone." Currently it looks like this: Seems...

    Started by Iolanthe, 28.09.16 11:03
    2 Pages •
    1 2
    • Replies: 13
    • Views: 37,243
    BB_Saqui
    09.11.16 15:22 Go to last post

  4. Heroic little tailor: Bugged landing zone spot.

    Found this spot that was bugged on Heroic little tailor. cant place general from star menu on that area. Edit: im not sure that the image...

    Started by Gubbie, 04.11.16 12:36
    2 Attachment(s)
    • Replies: 9
    • Views: 30,281
    Gubbie
    06.11.16 21:47 Go to last post

  5. Question Cannot log in

    Seems to be since the Halloween event began, but I cannot reliably log-in to the game (using Edge on Windows 10). Hangs on start-up screen. Can...

    Started by MogwaiFearSatan, 01.11.16 09:16
    • Replies: 6
    • Views: 10,692
    TabulaRasa
    04.11.16 21:25 Go to last post

  6. ph and rph restting

    anyone else having there ph or rph restting over night back to nothing. ph reset was left making marble overnight logged in to find build queue gone...

    Started by bikerman35, 23.10.16 08:21
    2 Pages •
    1 2
    • Replies: 12
    • Views: 41,650
    Hawk2
    02.11.16 01:12 Go to last post

  7. Time left on buildings in queue

    I recently noticed that when I have only 1 building in construction it shows the building's name and time left until it will be completed. However,...

    Started by Trigintiljon, 28.10.16 17:11
    • Replies: 3
    • Views: 8,657
    Durin_d
    31.10.16 08:42 Go to last post

  8. Can't complete Golem Slayer

    i can't complete the achievment Golem Slayer to get 75 pumpkins since that terrible 14 hour alien maintance even tho i have defeated 6 or 7...

    Started by Graaflin, 29.10.16 14:31
    • Replies: 4
    • Views: 6,867
    Graaflin
    30.10.16 23:04 Go to last post

  9. Pumpkin cemetery refill not working

    cannot refill cemetery with fertilizer.

    Started by Xandius, 29.10.16 02:46
    • Replies: 3
    • Views: 10,694
    NicciNZ
    29.10.16 23:45 Go to last post

  10. My Colony doesnt produce resources

    Hi, after first or second game update, my Colony doesnt produce resources. Maybe resources can be collected automatically now ? I took...

    Started by Fafarona, 29.10.16 17:29
    • Replies: 0
    • Views: 15,728
    Fafarona
    29.10.16 17:29 Go to last post

  11. Supreme Golem, undefined text

    When you point the golem with your mouse pointer you get tooltip with [undefined text] :

    Started by TheVictorious, 29.10.16 10:18
    • Replies: 0
    • Views: 9,368
    TheVictorious
    29.10.16 10:18 Go to last post

  12. Exclamation no reward for crystals spent [16271]

    I have had no issues using one crystal at a time, but i thought id try multiple crystals today and got nothing at all in the loot box is it...

    Started by queen-vicious, 21.09.16 02:55
    2 Pages •
    1 2
    • Replies: 18
    • Views: 86,667
    gibbletz
    28.10.16 19:26 Go to last post

  13. Cant close info window so I can play game [16515]

    Dear fox-ish Settlers, With the latest Firefox version (49.01) many details changed "under the hood". This caused an invisible layer now to...

    Started by BB_Saqui, 13.10.16 01:00
    11 Pages •
    1 2 3 ... 11
    • Replies: 106
    • Views: 130,285
    SKAPIE
    28.10.16 09:03 Go to last post

  14. The excelsior useing gems nad not crystals

    I had 2 crystals for the excelsior used them and it used up gems instead of the crystals so every please be carefull with this

    Started by RagnerFlamesing, 25.09.16 22:01
    • Replies: 6
    • Views: 27,192
    Sheddoe
    28.10.16 07:18 Go to last post

  15. Star Menu does not update status of Specialists when pinned.

    Noticed this with Scouts/Explorers (not sure about other types). If sent out the icon remains as idle and if returns the icon still shows as on...

    Started by topgearfan, 26.10.16 12:40
    • Replies: 1
    • Views: 6,817
    Ynita
    26.10.16 18:26 Go to last post

  16. Moved: Excelsior stealing gems

    I just used the crystals that the airship said I had and it took crystals off me. Either it's telling you that you've got the wrong number of crstals...

    Started by Gwydions_heir, 27.10.16 08:59
    • Replies: -
    • Views: -
    Fahari
    26.10.16 13:54 Go to last post

  17. Dauly Quest Completion Impossible

    Hello. I just opened the game after the maintenance - and because the first window to appear was the daily quest for Excelsior gems (had to give 80...

    Started by faivq, 26.10.16 12:19
    • Replies: 1
    • Views: 3,085
    faivq
    26.10.16 13:15 Go to last post

  18. Missing Items

    I created fish food and deer musk last night and when I got up this morning they were not in my star menu. Also got a shotfirer and started the...

    Started by CraftyWitch, 25.10.16 12:52
    • Replies: 3
    • Views: 9,735
    SnowBlizz
    25.10.16 20:58 Go to last post

  19. Angry 4000 Missing Aunt Irma's Feats

    Logged in this morning and my stock of Aunt Irma's Feasts have disappeared - approx 4,200 of them! My stock level is now just 70 which appears to...

    Started by Drood, 25.10.16 07:23
    2 Pages •
    1 2
    • Replies: 10
    • Views: 18,308
    Xibor
    25.10.16 20:34 Go to last post

  20. Building Licences Quest

    1. i crushed first camp and taken "Building Licences +10" from mail. 2. i was use it. 3. "Building Licenes" quest appear. 4. can't complete...

    Started by GOMGOUUN, 20.10.16 15:01
    • Replies: 2
    • Views: 11,585
    GOMGOUUN
    25.10.16 06:25 Go to last post
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