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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,434

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 61,794
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 240,685
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,515,154
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 209,513
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 899,779
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 208,727
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Guild Quest changes

    Why does the daily guild quest on Newfound not change until 10-11 minutes after top of the hour, however other servers change at the top of the...

    Started by Graciethecat, 05.07.23 12:14
    • Replies: 8
    • Views: 9,904
    BB_Trafffer
    03.08.23 11:25 Go to last post

  2. Spa buffs not calculating correctly

    I buffed the spa and have a zone buff running Yet the production it shows is a prime number (13) which is impossible if the buffs are working ...

    Started by Qualan, 31.07.23 10:29
    1 Attachment(s)
    • Replies: 0
    • Views: 7,727
    Qualan
    31.07.23 10:29 Go to last post

  3. log-in issues

    i can't log in, been trying all-day cleaned cach 50 times screen loads to the progress bar then sit's there and doe's not change even tried...

    Started by Kalgoorlie-Kid, 28.07.23 14:07
    2 Pages •
    1 2
    • Replies: 12
    • Views: 18,784
    BB_Trafffer
    31.07.23 09:52 Go to last post

  4. Game won't start if New Allies theme in Concert Hall is playing

    If the New Allies music boost is active when staring/restarting the game keeps reloading the sound file and eventually the game will crash. ...

    Started by Durin_d, 30.07.23 11:57
    • Replies: 1
    • Views: 10,209
    BB_Trafffer
    31.07.23 09:20 Go to last post

  5. Log in

    hi all is any one else having log in problems again? lol as soon as I posted this managed to logged in! Rob

    Started by robblack1, 31.07.23 05:20
    • Replies: 0
    • Views: 5,351
    robblack1
    31.07.23 05:20 Go to last post

  6. No Event bonus

    Just completed "Split City in Summer" as player 2 and found I had no event bonus's in loot, I also noted that the countdown above chat box had...

    Started by DorotheusII, 15.07.23 08:54
    3 Pages •
    1 2 3
    • Replies: 27
    • Views: 29,025
    damien762
    21.07.23 13:39 Go to last post

  7. Exclamation "General error" upon login

    In the last few days I have received the following error message when logging in via the website: "A general error has occurred. Please refresh the...

    Started by Axecairne, 19.07.23 19:08
    2 Pages •
    1 2
    access, error message, login, support, support form
    • Replies: 10
    • Views: 42,903
    BB_Trafffer
    20.07.23 12:37 Go to last post

  8. Unable to Post in Chat

    Nothing done allows me to post in chat, nor has it for nearly two years. Tried: Cleared caches as per instructions given in email from BB and...

    Started by Miss_Lanceherlot, 04.06.23 00:57
    chat, chat box problem, chat bug
    • Replies: 5
    • Views: 18,805
    Sandycat
    18.07.23 02:24 Go to last post

  9. TSO is not loading (SBOX_FATAL_MEMORY_EXCEEDED)

    Hi! I have logged into TSO today as usual. I did all buffs and when I was logging out , I remembered I forgot to send explorers out. So I clicked...

    Started by The_Sarmatian, 24.11.22 18:52
    6 Pages •
    1 2 3 ... 6
    • Replies: 50
    • Views: 71,148
    BB_Trafffer
    17.07.23 12:08 Go to last post

  10. An error occurred running the Unity content on this page

    Hi. I have been getting the following error message whilst playing settlers online. Usually after this happens, it takes several minutes before I...

    Started by Jerrimiah, 24.05.23 10:01
    • Replies: 8
    • Views: 36,264
    Nogbad
    15.07.23 04:42 Go to last post

  11. Colonies not protected with additional camps

    Hello, I found several colonies owned by other players which doesn't have any additional camp for protection..... This issue start happening...

    Started by Jack_NoName, 05.05.15 17:34
    • Replies: 5
    • Views: 12,401
    Mino
    09.07.23 07:20 Go to last post

  12. Candy Factory Buff Problem

    The sugar rush buff that was originally described as lasting 24hrs and since changed in devs notes to 6hrs requires an extra 300% input to produce...

    Started by Wotaplonker, 06.07.23 13:12
    • Replies: 0
    • Views: 2,538
    Wotaplonker
    06.07.23 13:12 Go to last post

  13. University still bugged

    This bug was originally reported back in Jan 2022 but still hasn't been fixed. The University that was in the calandar I think for the xmas 2021...

    Started by Wotaplonker, 06.07.23 12:47
    • Replies: 0
    • Views: 6,814
    Wotaplonker
    06.07.23 12:47 Go to last post

  14. log in issues

    any one else having log in problems been trying for over 5 hours today

    Started by robblack1, 14.06.23 14:31
    2 Pages •
    1 2
    • Replies: 14
    • Views: 19,933
    Raistling
    03.07.23 14:11 Go to last post

  15. Can't do Finals

    The Finals game is locked for me. It says I have to do the Semi-Finals first but I've already done the Semi Finals. The quest line shows that I've...

    Started by Schipperke, 20.06.23 12:17
    • Replies: 0
    • Views: 676
    Schipperke
    20.06.23 12:17 Go to last post

  16. Quest bug -" pay x task" progress reflects qty in store instead

    Hi. Weekly quest: Epidemic Sub-quest: Food supply Task: pay 7300 water from storage Task :pay 2300 bread from storage Both tasks...

    Started by ZenonSzybkoreki, 15.06.23 16:30
    • Replies: 4
    • Views: 9,620
    ZenonSzybkoreki
    16.06.23 05:55 Go to last post

  17. Percentage Return of footballs on adventure loot looks very wrong

    I have just sent this to support as I believe the return on advs is currently not right. Others in my guild have been discussing this too and it...

    Started by Al_The_Mighty, 12.06.23 21:33
    adventures, footballs, loot
    • Replies: 4
    • Views: 10,148
    Usermaatre
    13.06.23 20:55 Go to last post

  18. Population not increasing ...

    Hi there , I have upgraded my residences and noticed that my maximum population does not increase ... When I upgrade it said that the population...

    Started by HDMI007, 10.06.23 08:09
    • Replies: 0
    • Views: 1,816
    HDMI007
    10.06.23 08:09 Go to last post

  19. Game stuck on Loading Screen

    Since 2023-05-06 the game is stuck on the Loading Screen with several errors in the Browser Console: WebGL warning: clientWaitSync:...

    Started by Bodolfo, 09.05.23 03:10
    2 Pages •
    1 2
    • Replies: 12
    • Views: 24,176
    Usermaatre
    10.06.23 06:59 Go to last post

  20. Round 16 dissapeared overnight

    Hello My round 16 dissapeared overnight, never got to finish it. Its just gone, and my quest log says it's not finished. So im now stuck in the...

    Started by Wi1liam, 09.06.23 04:19
    • Replies: 0
    • Views: 2,133
    Wi1liam
    09.06.23 04:19 Go to last post
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