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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 367,695
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 112,960
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 449,587
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,718,050
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,094,751
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,416
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Any deposits [16270]

    I can sell "any deposits" but not buy them in TO since update, is this intended or a bug?

    Started by sslewster, 21.09.16 07:07
    • Replies: 1
    • Views: 2,413
    BB_Saqui
    21.09.16 13:53 Go to last post

  2. Game keeps freezing :(

    My game keeps freezing for a few seconds every couple of minutes, I have done all the usual cleared cache ect and nothing works. This is getting...

    Started by unicornlinzy1, 04.10.15 10:54
    6 Pages •
    1 2 3 ... 6
    1 Attachment(s)
    • Replies: 56
    • Views: 217,695
    Thejollyone
    20.09.16 19:04 Go to last post

  3. Moved: can not login to the game

    an hour ago, when i was logged in the game, i got an automessage on my screen, a blue pop-up on the screen advising me to clear the cash ... i...

    Started by hannybal, 19.09.16 14:00
    • Replies: -
    • Views: -
    TheVictorious
    19.09.16 13:46 Go to last post

  4. Trick Bugg [TSO-16219]

    Tricked 3 buildings.The first one as shown above has stopped totally after tricking it. The second one however didn`t stopped at...

    Started by mDh_, 17.09.16 19:50
    2 Attachment(s)
    • Replies: 1
    • Views: 9,334
    BB_Saqui
    19.09.16 12:01 Go to last post

  5. Unhappy BB What has changed in your settings in game?

    The last month or so something has changed,game keeps freezing when gens sent or return (multiple gens in same time).When I open adv-tab to send all...

    Started by minoreva, 17.09.16 20:32
    • Replies: 6
    • Views: 8,002
    joe1969
    18.09.16 15:09 Go to last post

  6. missing explorer treasure search rewards

    Since I had such success in the past with missing buildings and decorations every time the landscape changes, or more recently with specialists...

    Started by aklbr, 16.09.16 12:30
    • Replies: 1
    • Views: 3,039
    BB_Saqui
    16.09.16 12:37 Go to last post

  7. Tropical Island [16199]

    Hi, there is a wrong pic at the first leader camp @tp it shows a exotic sawmill should be a quick fix^^ greetings

    Started by Max_turtle, 16.09.16 08:12
    • Replies: 1
    • Views: 2,809
    BB_Saqui
    16.09.16 11:14 Go to last post

  8. Post village schools

    i have 4 village schools and they aint productising settlers why id this

    Started by spudjoe, 14.09.16 21:29
    • Replies: 3
    • Views: 2,412
    BB_Saqui
    16.09.16 09:10 Go to last post

  9. Slim browser problem

    can you tell me the EXACT sequence i need to add to my package.json? i tried the solutions from the site...but didnt work. I am using Chrome and i...

    Started by Sebastyan, 22.08.16 11:07
    • Replies: 2
    • Views: 4,010
    MOD_Houri3
    14.09.16 08:01 Go to last post

  10. Riches of the Mountain is a broken quest

    I cannot imagine that this adventure is working as designed because that would mean that the design was schizophrenic. Where to start? Well,...

    Started by IainC, 11.05.15 17:22
    3 Pages •
    1 2 3
    • Replies: 26
    • Views: 224,228
    wilem
    13.09.16 13:13 Go to last post

  11. Exclamation Defauty Default.

    The default option for NPC's is not working. Yesterday when I logged in My scouts had all returned so I sent them out in order, Tonight they returned...

    Started by Dorotheus, 05.09.16 17:45
    • Replies: 3
    • Views: 5,684
    Dorotheus
    11.09.16 10:30 Go to last post

  12. Copy/Paste function with mouse in-game

    this option went down on one of the updates about 2 years ago, since then we have had to use CTRL+C to copy and CTRL+V to paste whilst it was being...

    Started by Thejollyone, 09.09.16 13:34
    • Replies: 4
    • Views: 26,419
    Thejollyone
    09.09.16 17:29 Go to last post

  13. some bugs

    2 bugs name and type is the same under the new star menu, the tab; specialist, type should sort like: geo, explore and generals, but should sort...

    Started by drodoo, 23.06.16 23:34
    • Replies: 5
    • Views: 6,871
    lordloocan
    08.09.16 10:43 Go to last post

  14. Game freezes while moving generals

    Hi, I just noticed that the game get a lot of freezes lately, mostly go after a few seconds or minute, but I want to talk about that freeze that...

    Started by TheVictorious, 07.09.16 08:36
    • Replies: 2
    • Views: 15,758
    Xibor
    07.09.16 21:50 Go to last post

  15. Improved silo with harvest ritual buff show "out of raw materials" icon.

    Realized I was running low on flour after upgrading some stuff so applied some buffs throughout the production chain when I noticed this oddity. I...

    Started by Sherool, 30.08.16 04:43
    3 Attachment(s)
    • Replies: 4
    • Views: 8,520
    Xibor
    30.08.16 21:32 Go to last post

  16. Specialist not grouped

    In all new and improved star menu specialists can be grouped by type. Well done. There are adventure specialists, explorers, and geologists. They...

    Started by Dialecticus, 24.08.16 09:18
    • Replies: 7
    • Views: 13,948
    vigabrand
    27.08.16 09:34 Go to last post

  17. Unhappy Copper search

    Hi! I cannot finish the tutorial quest where I have to send the geologist to search for copper. I sent him at least 10 times, and he found some...

    Started by Vladek, 09.12.11 10:35
    bronze, copper, geologist, quest
    • Replies: 7
    • Views: 52,357
    Dorotheus
    27.08.16 06:40 Go to last post

  18. Grilled steak missing since update

    My recipe for Grilled steak has vanished from prov house with this update * It has been suggested the difference in them vanishing/ not...

    Started by queen-vicious, 23.08.16 09:04
    4 Pages •
    1 2 3 ... 4
    • Replies: 35
    • Views: 80,408
    Xibor
    24.08.16 22:05 Go to last post

  19. The betrayed little tailor cap intercept the generals that was not do that before

    Hello, this is not my first the betrayed little tailor , i played it a lot, last time was before 1 week, played it 2 or 3 times, but today I'm...

    Started by TheVictorious, 23.08.16 18:30
    • Replies: 2
    • Views: 7,084
    TheVictorious
    23.08.16 20:15 Go to last post

  20. ★ "invalid voucher" message when starting game [B6819]

    Since maintenance when I run the game from Steam it pops me an "invalid voucher code" message, which have to OK. Seeing as I'm not entering one that...

    Started by SnowBlizz, 13.07.16 21:25
    3 Pages •
    1 2 3
    • Replies: 21
    • Views: 18,858
    jonno697
    23.08.16 15:41 Go to last post
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