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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 367,539
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 112,913
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 449,343
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,717,509
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,094,492
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,305
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Books missing from geos

    Has anyone notice if their geo,s have books missing after update, we have quite a few in guild with tomes and codex missing.

    Started by chelseamick, 23.08.16 10:19
    • Replies: 2
    • Views: 2,674
    aklbr
    23.08.16 10:54 Go to last post

  2. Collectibles hiding (in rocks etc)

    All ready the first day I found a kettle hidden under the rocks http://prntscr.com/1uyzav

    Started by DutchDuty, 03.10.13 10:04
    10 Pages •
    1 2 3 ... 10
    collectible items 10 Attachment(s)
    • Replies: 96
    • Views: 143,040
    unicornlinzy1
    23.08.16 09:58 Go to last post

  3. lagg measured in minutes not seconds

    I have reset chrome and flash (clear cache cookies etc), used different machines. Even tried the downloadable version of the game but nothing has...

    Started by Dracul_1, 04.06.16 13:37
    2 Pages •
    1 2
    • Replies: 16
    • Views: 10,090
    joe1969
    22.08.16 13:35 Go to last post

  4. Impossible to enter in game

    Hello, I followed instructions mentionned in "resolver bugs yourself" and still cannot log in game. I can access to homepage, then come on two...

    Started by SelenaDaFarendil, 20.08.16 17:34
    • Replies: 8
    • Views: 6,501
    SelenaDaFarendil
    20.08.16 19:17 Go to last post

  5. Old lines in guild chat.

    When logging in this morning I had 4 lines showing in guild chat written yesterday ( time 15:54 and 15:55 CEST ) ( welcome line has time 15:10 ). ...

    Started by halv12, 18.08.16 06:58
    • Replies: 8
    • Views: 36,343
    maryam1
    20.08.16 09:25 Go to last post

  6. Ali baba and the treasure of knowledge

    i encountered the following problem i want to kill the the desert leader with 100 stonecannon 120 desert marksman and 1 mysterious they will be...

    Started by Marcelheide, 10.08.16 13:39
    1 Attachment(s)
    • Replies: 5
    • Views: 28,480
    Durin_d
    12.08.16 09:35 Go to last post

  7. Collection Bug

    My collection is stuck at 20 minutes making a drill sergeant. Because of that i can't make anymore collections.

    Started by Flemishlion, 11.08.16 15:13
    • Replies: 4
    • Views: 3,987
    Thejollyone
    12.08.16 06:51 Go to last post

  8. Unable to login

    Can't login, when clicking login button get a PopuP box 'Error' an error has occured, please re-fresh page and try again. Have deleted browser...

    Started by needtoplay, 10.08.16 17:15
    • Replies: 9
    • Views: 10,000
    Xibor
    11.08.16 20:40 Go to last post

  9. Problem with sophisticated pillager

    Something has gone wrong with the "sophisticated pillager" skill, which should give a 30% chance to receive an adventure bonus quest For both of...

    Started by Gerontius, 27.03.14 23:15
    4 Pages •
    1 2 3 ... 4
    2 Attachment(s)
    • Replies: 36
    • Views: 147,984
    Xibor
    09.08.16 21:37 Go to last post

  10. The barrel ran dry.

    Fas as I have heard nobody on Sandycove got the free brew.

    Started by Dorotheus, 07.08.16 21:39
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 30,388
    Xibor
    09.08.16 21:26 Go to last post

  11. ★ No Geologist messages when returning [13813]

    This one has started to occur recently, it's an intermittent bug that seems to persist for the entire session you are logged in. Sending a geologist...

    Started by Nogbad, 01.03.16 05:07
    2 Pages •
    1 2
    • Replies: 13
    • Views: 53,298
    SirPoz
    07.08.16 02:52 Go to last post

  12. Question undefined text in normal store house

    Can other's please check this ,i have asked a few other people and it has been spotted with Chrome and Firefox.If more can confirm this problem then...

    Started by TheFruitbat, 03.08.16 17:20
    • Replies: 1
    • Views: 2,551
    MOD_Daz
    03.08.16 17:39 Go to last post

  13. Achievements - Buffs "Sea of Bread" and "Fragrance" doesn't work

    Hello, i noticed that the count of used buff of Fishfood and Musk Deer Fragrance dones't work anymore. i used over 60k musk but the counter is...

    Started by Max_turtle, 02.08.16 14:29
    • Replies: 3
    • Views: 5,569
    Max_turtle
    03.08.16 17:03 Go to last post

  14. Buying gems with PayPal on Google Chrome

    Hi, If you are having problems with buying gems with PayPal on Google Chrome the following trick might help. Using PayPal to buy gems opens a...

    Started by Durin_d, 12.07.15 12:55
    • Replies: 8
    • Views: 43,719
    Durin_d
    02.08.16 06:33 Go to last post

  15. Guildchat stops responding

    Everytime Ive been in the game, afk or present on the computer, the guild chat seems to stop working after a few hours. Can´t really tell how long...

    Started by Amiarah, 01.08.16 13:48
    • Replies: 1
    • Views: 10,581
    Thejollyone
    01.08.16 17:59 Go to last post

  16. Improved Farms Production Input

    Hi, i'de like to know smething, i noticed that leveling the improved farms does not change the input from them, meaning that my level 4 farm is...

    Started by Fanfas, 22.10.15 13:44
    2 Pages •
    1 2
    • Replies: 12
    • Views: 136,831
    Thejollyone
    01.08.16 17:18 Go to last post

  17. ★ Description shows 50% bonus when applied to friends building for N/A buffs [15515]

    Rainbow snow shows 50% (144 hours) when used on a friend's or guild's island. But you can't use Rainbow Snow on a Friend or Guildmate's island. I...

    Started by TotoMok, 19.07.16 09:55
    3 Pages •
    1 2 3
    • Replies: 21
    • Views: 32,448
    Xibor
    31.07.16 22:41 Go to last post

  18. Game freeze on download

    Not sure if should go here or a actual bug BUT since todays update the game download thing (you get off home page) keeps frezzing and sticking for...

    Started by Fahari, 28.07.16 10:34
    • Replies: 0
    • Views: 5,093
    Fahari
    28.07.16 10:34 Go to last post

  19. Unhappy Cannot login

    Hi All, I have not been able to login for the last 3 days. I put my details in, but it just keeps going back to the login screen. It does not give...

    Started by GreatorixII, 25.07.16 22:53
    • Replies: 4
    • Views: 16,385
    GreatorixII
    26.07.16 21:48 Go to last post

  20. Kill buffs gone from star

    For some strange reason all my kill buffs have vanished from star menu. Was playing Ali the first thief this morning and they were still there....

    Started by Azeitrop, 14.06.16 05:46
    3 Pages •
    1 2 3
    • Replies: 27
    • Views: 50,444
    MOD_Houri3
    22.07.16 18:38 Go to last post
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