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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,290
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,357
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,325
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,725,543
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,101,600
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,141
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Buying gems with PayPal on Google Chrome

    Hi, If you are having problems with buying gems with PayPal on Google Chrome the following trick might help. Using PayPal to buy gems opens a...

    Started by Durin_d, 12.07.15 12:55
    • Replies: 8
    • Views: 43,896
    Durin_d
    02.08.16 06:33 Go to last post

  2. Guildchat stops responding

    Everytime Ive been in the game, afk or present on the computer, the guild chat seems to stop working after a few hours. Can´t really tell how long...

    Started by Amiarah, 01.08.16 13:48
    • Replies: 1
    • Views: 10,607
    Thejollyone
    01.08.16 17:59 Go to last post

  3. Improved Farms Production Input

    Hi, i'de like to know smething, i noticed that leveling the improved farms does not change the input from them, meaning that my level 4 farm is...

    Started by Fanfas, 22.10.15 13:44
    2 Pages •
    1 2
    • Replies: 12
    • Views: 137,105
    Thejollyone
    01.08.16 17:18 Go to last post

  4. ★ Description shows 50% bonus when applied to friends building for N/A buffs [15515]

    Rainbow snow shows 50% (144 hours) when used on a friend's or guild's island. But you can't use Rainbow Snow on a Friend or Guildmate's island. I...

    Started by TotoMok, 19.07.16 09:55
    3 Pages •
    1 2 3
    • Replies: 21
    • Views: 32,538
    Xibor
    31.07.16 22:41 Go to last post

  5. Game freeze on download

    Not sure if should go here or a actual bug BUT since todays update the game download thing (you get off home page) keeps frezzing and sticking for...

    Started by Fahari, 28.07.16 10:34
    • Replies: 0
    • Views: 5,103
    Fahari
    28.07.16 10:34 Go to last post

  6. Unhappy Cannot login

    Hi All, I have not been able to login for the last 3 days. I put my details in, but it just keeps going back to the login screen. It does not give...

    Started by GreatorixII, 25.07.16 22:53
    • Replies: 4
    • Views: 16,416
    GreatorixII
    26.07.16 21:48 Go to last post

  7. Kill buffs gone from star

    For some strange reason all my kill buffs have vanished from star menu. Was playing Ali the first thief this morning and they were still there....

    Started by Azeitrop, 14.06.16 05:46
    3 Pages •
    1 2 3
    • Replies: 27
    • Views: 50,816
    MOD_Houri3
    22.07.16 18:38 Go to last post

  8. Missing Premium

    Elements of premium account are missing on my account. http://prntscr.com/bvlb0k not showing premium days left on left hand panel on screen, but is...

    Started by Mikebb, 21.07.16 08:45
    • Replies: 2
    • Views: 9,894
    Mikebb
    21.07.16 09:06 Go to last post

  9. Elite Barracks

    It appears the triple buffs are not working on the Elite Barracks. Also Improved Drill Plan and Training overtime are showing you can buff on a...

    Started by hiswitzend, 21.07.16 05:56
    • Replies: 0
    • Views: 10,470
    hiswitzend
    21.07.16 05:56 Go to last post

  10. Problem with Firefox 47

    After upgrading Firefox (x64) from 46.0 to 47.0, I can't play the game. After the login, the page loads, but I am unable to click anything... I...

    Started by Yoda_2012, 10.06.16 10:54
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 91,690
    Effellump
    20.07.16 07:23 Go to last post

  11. Settlers in star menu

    I notice with today's population in star is now called "Settlers" where as before what they were called depended on how they was obtained, for...

    Started by Dorotheus, 19.07.16 17:58
    • Replies: 2
    • Views: 29,426
    BB_Ravel
    20.07.16 06:50 Go to last post

  12. Explorers bringing back rubbish

    Is anyone else experiencing a problem when sending explorers on adventure searches that the main thing they are bringing back these days are co-ops?...

    Started by Lizaard, 19.07.16 15:44
    • Replies: 3
    • Views: 3,231
    Xibor
    19.07.16 21:09 Go to last post

  13. Thumbs down Iron mines no longer work at night

    This issue might exist with other buildings too, but I've noticed it with my iron mines: when I turn in for the night and come back into the game in...

    Started by Kimby, 18.07.16 04:22
    • Replies: 3
    • Views: 5,266
    Xibor
    18.07.16 21:21 Go to last post

  14. Forest Offerings

    Hi All Having an issue with one set of 4 building which I have been using the Forest Offerings buff on (Hardwood Sawmill, sawmill, Cutter &...

    Started by Deadbillis99, 09.07.16 17:57
    • Replies: 4
    • Views: 11,609
    BB_Ravel
    13.07.16 08:16 Go to last post

  15. Arctic explosion BUG

    i cant attck first camp is theier a solution??

    Started by Lord_Bors, 13.07.16 06:34
    • Replies: 2
    • Views: 6,996
    Madorosu
    13.07.16 07:34 Go to last post

  16. doing PVP colonny not posible to see what troops you have there

    http://2.1m.yt/iAp46Sz.jpgNot posible to see what type troops and their amounts while doind pvp collony conquering

    Started by Choberne, 07.07.16 19:21
    • Replies: 0
    • Views: 2,318
    Choberne
    07.07.16 19:21 Go to last post

  17. unable to post on pictures

    Hi all I'm an admin for my guild group, and have tried to comment on a picture that someone added. However, I get the following error message: ...

    Started by Lady_Roxy, 25.06.16 14:14
    • Replies: 3
    • Views: 3,002
    BB_Ravel
    07.07.16 11:56 Go to last post

  18. ★ Ramadan Lantern [3979]

    I can't write new thread there, so I put it here. I just saw this when put trade in TO: What is that Ramadan Lantern and how to get it, does...

    Started by JessieSun, 23.07.14 14:45
    3 Pages •
    1 2 3
    • Replies: 22
    • Views: 47,742
    Sharpielein
    06.07.16 09:28 Go to last post

  19. last explorers

    I have programmed all my explorers to arrive prior to event end - short, medium, long and extended searches... Only one of the mails I opened today,...

    Started by aklbr, 05.07.16 14:45
    • Replies: 1
    • Views: 11,208
    MOD_Houri3
    05.07.16 17:34 Go to last post

  20. PC program not working

    Hello, Please can you help? I have the PC program installed on my laptop and after updating my VLC media player the program no longer works....

    Started by SgtColon, 08.06.16 09:53
    2 Pages •
    1 2
    • Replies: 10
    • Views: 45,671
    Vaargson
    04.07.16 20:19 Go to last post
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