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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 367,665
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 112,945
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 449,508
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,717,822
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,094,673
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,394
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Server Zone Init failed

    maybe not the right place but i don't want to open a new thread for this as it might have some things in common with the server shut down message, as...

    Started by Urgh123, 09.02.16 13:21
    1 Attachment(s)
    • Replies: 7
    • Views: 25,719
    Thejollyone
    25.03.16 13:45 Go to last post

  2. Guild quest Archer's progress

    The quest is to make 250 longbows, which is difficult at the best of times, however this time it started counting from zero when I logged on, rather...

    Started by Blais, 25.03.16 06:22
    • Replies: 1
    • Views: 11,954
    queen-vicious
    25.03.16 06:39 Go to last post

  3. changing loot wats going on???

    i do like 18-24 bk ls a day and leave all loots in mail until the end of the day and collect them (as i add all loot info to a tracker...

    Started by ATHTHEMANIAC, 24.03.16 17:14
    • Replies: 0
    • Views: 5,444
    ATHTHEMANIAC
    24.03.16 17:14 Go to last post

  4. QM /BK bug - 0/0 troops in battle report

    This is being investigated at the moment and the 2 constants noticed so far are the Quartermaster General and the Black Knights adventure, so the...

    Started by Bluesavanah, 17.03.16 00:04
    3 Pages •
    1 2 3
    • Replies: 23
    • Views: 59,981
    ATHTHEMANIAC
    24.03.16 17:08 Go to last post

  5. No chat

    I get the message 'Will be unlocked at level 5.' I'm level 53.

    Started by Rorschah, 23.03.16 08:23
    2 Pages •
    1 2
    • Replies: 10
    • Views: 35,019
    HFoC
    24.03.16 14:36 Go to last post

  6. Missing log in options

    The "Log in with facebook" option is missing from the front page and from all the additional log in options and I cannot access my account. I also...

    Started by Fishia, 23.03.16 21:45
    login
    • Replies: 2
    • Views: 77,891
    Durin_d
    24.03.16 10:55 Go to last post

  7. Inappropriate Ticker Closure

    Here's a thought....... When we raise a ticket and BB responds asking for more information can I suggest BB doesn't close the ticket as resolved....

    Started by fishslice, 22.03.16 17:39
    • Replies: 2
    • Views: 10,474
    fishslice
    23.03.16 22:34 Go to last post

  8. Natural Efforts Easter Quest

    I have refilled now several time a meat & fish deposit with 3000 units but the quest has not turned green. What is wrong?

    Started by PO003, 22.03.16 16:29
    • Replies: 2
    • Views: 6,672
    Xibor
    22.03.16 20:44 Go to last post

  9. Easter Quest

    Logged off earlier with 498 out of 500 eggs in the Quest "All The Eggs" and when i logged on now it says 0 out of 500.. Is it not allowed to log off...

    Started by LeBeuf, 22.03.16 01:44
    • Replies: 1
    • Views: 12,285
    Xibor
    22.03.16 02:39 Go to last post

  10. Quest New Materials won't complete

    I have done all the requirements to complete this quest and all are ticked green but the quest won't complete and i can't progress further. Any ideas...

    Started by knightmonster, 21.03.16 13:39
    • Replies: 2
    • Views: 12,139
    knightmonster
    21.03.16 20:52 Go to last post

  11. Bug - quest recruits do not suffice

    All 6 panels are green but the quest does not finish have reloaded page logged out and restarted restarted laptop restarted router I am using...

    Started by Puzzletrainthema, 20.03.16 15:51
    • Replies: 1
    • Views: 29,218
    topgearfan
    21.03.16 15:16 Go to last post

  12. Easter Event Quest : The Mine Worker

    Quest requires : Have 1 level 5 Gold Mine(s) on your Island. I have level 6 special gold mines on my island but the quest doesn't recognise these...

    Started by AgyM, 15.03.16 17:18
    2 Pages •
    1 2
    • Replies: 11
    • Views: 51,787
    Sharpielein
    21.03.16 14:01 Go to last post

  13. general is not where he sems to be

    The first two pictures are my general intercepted a camp he never came near, and the camp is still there. 3 image is my one block where my soldiers...

    Started by eckhausen, 18.03.16 09:42
    5 Attachment(s)
    • Replies: 8
    • Views: 20,136
    Xibor
    21.03.16 00:48 Go to last post

  14. Unhappy Jumping gens on sector 1 at home island

    All day long today my gens has swapped landing spots in sector 1. Its the same spots they all used yesterday with no problem at all. I Only have...

    Started by minoreva, 20.03.16 20:36
    • Replies: 1
    • Views: 12,964
    Xibor
    20.03.16 23:10 Go to last post

  15. the 8 hour repop cycle for collectibles is broken

    http://forum.thesettlersonline.com/threads/32572-Change-Log-16-02-2016?p=296004&viewfull=1#post296004 CHANGES & IMPROVEMENTS Adventure: Mails...

    Started by Qualan, 20.03.16 18:47
    • Replies: 4
    • Views: 18,426
    Qualan
    20.03.16 21:11 Go to last post

  16. Offer for Denis

    So I had Denis in the camp and had to give him his offer. A guildfriend applied the buff on the camp Pic 1 (http://prnt.sc/ah8q4v) and the questlog...

    Started by Elrelith, 19.03.16 14:54
    • Replies: 0
    • Views: 4,716
    Elrelith
    19.03.16 14:54 Go to last post

  17. Where do eggs problem - - not happy

    i wanted to do all the achievements for the where do eggs come from adventure and whilst doing my first one set my provision houses to create all...

    Started by Bigfafawok, 19.03.16 11:38
    • Replies: 3
    • Views: 14,529
    Durin_d
    19.03.16 14:40 Go to last post

  18. Losing troops ???

    Loading the right troops for attacks but the gens are sending the wrong troops,what is going on ????

    Started by Rooby, 19.03.16 13:05
    • Replies: 2
    • Views: 3,060
    Rooby
    19.03.16 13:34 Go to last post

  19. Waiting quests

    Waiting quests should be grayed out to make it obvious that those can't be completed. Countless of times players have asked in help chat why can't...

    Started by Durin_d, 19.03.16 08:00
    • Replies: 2
    • Views: 12,045
    Dorotheus
    19.03.16 12:07 Go to last post

  20. One players sector not refreshing on Tomb Raiders

    We've been running a lot of these in guild for the event. Sometimes theres an odd issue where one players attacks are not updated on some of the...

    Started by Jim_B, 18.03.16 14:49
    • Replies: 3
    • Views: 8,987
    Fanfas
    18.03.16 18:55 Go to last post
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