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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

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  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 153
    • Views: 3,381
    Lobodlak
    Today 07:01 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. Inappropriate Ticker Closure

    Here's a thought....... When we raise a ticket and BB responds asking for more information can I suggest BB doesn't close the ticket as resolved....

    Started by fishslice, 22.03.16 17:39
    • Replies: 2
    • Views: 10,550
    fishslice
    23.03.16 22:34 Go to last post

  2. Natural Efforts Easter Quest

    I have refilled now several time a meat & fish deposit with 3000 units but the quest has not turned green. What is wrong?

    Started by PO003, 22.03.16 16:29
    • Replies: 2
    • Views: 6,761
    Xibor
    22.03.16 20:44 Go to last post

  3. Easter Quest

    Logged off earlier with 498 out of 500 eggs in the Quest "All The Eggs" and when i logged on now it says 0 out of 500.. Is it not allowed to log off...

    Started by LeBeuf, 22.03.16 01:44
    • Replies: 1
    • Views: 12,338
    Xibor
    22.03.16 02:39 Go to last post

  4. Quest New Materials won't complete

    I have done all the requirements to complete this quest and all are ticked green but the quest won't complete and i can't progress further. Any ideas...

    Started by DeletedUser(752385), 21.03.16 13:39
    • Replies: 2
    • Views: 13,187
    DeletedUser(752385)
    21.03.16 20:52 Go to last post

  5. Bug - quest recruits do not suffice

    All 6 panels are green but the quest does not finish have reloaded page logged out and restarted restarted laptop restarted router I am using...

    Started by Puzzletrainthema, 20.03.16 15:51
    • Replies: 1
    • Views: 31,744
    topgearfan
    21.03.16 15:16 Go to last post

  6. Easter Event Quest : The Mine Worker

    Quest requires : Have 1 level 5 Gold Mine(s) on your Island. I have level 6 special gold mines on my island but the quest doesn't recognise these...

    Started by AgyM, 15.03.16 17:18
    2 Pages •
    1 2
    • Replies: 11
    • Views: 51,984
    Sharpielein
    21.03.16 14:01 Go to last post

  7. general is not where he sems to be

    The first two pictures are my general intercepted a camp he never came near, and the camp is still there. 3 image is my one block where my soldiers...

    Started by eckhausen, 18.03.16 09:42
    5 Attachment(s)
    • Replies: 8
    • Views: 21,457
    Xibor
    21.03.16 00:48 Go to last post

  8. Unhappy Jumping gens on sector 1 at home island

    All day long today my gens has swapped landing spots in sector 1. Its the same spots they all used yesterday with no problem at all. I Only have...

    Started by minoreva, 20.03.16 20:36
    • Replies: 1
    • Views: 13,028
    Xibor
    20.03.16 23:10 Go to last post

  9. the 8 hour repop cycle for collectibles is broken

    http://forum.thesettlersonline.com/threads/32572-Change-Log-16-02-2016?p=296004&viewfull=1#post296004 CHANGES & IMPROVEMENTS Adventure: Mails...

    Started by Qualan, 20.03.16 18:47
    • Replies: 4
    • Views: 18,535
    Qualan
    20.03.16 21:11 Go to last post

  10. Offer for Denis

    So I had Denis in the camp and had to give him his offer. A guildfriend applied the buff on the camp Pic 1 (http://prnt.sc/ah8q4v) and the questlog...

    Started by Elrelith, 19.03.16 14:54
    • Replies: 0
    • Views: 5,285
    Elrelith
    19.03.16 14:54 Go to last post

  11. Where do eggs problem - - not happy

    i wanted to do all the achievements for the where do eggs come from adventure and whilst doing my first one set my provision houses to create all...

    Started by Bigfafawok, 19.03.16 11:38
    • Replies: 3
    • Views: 14,777
    Durin_d
    19.03.16 14:40 Go to last post

  12. Losing troops ???

    Loading the right troops for attacks but the gens are sending the wrong troops,what is going on ????

    Started by Rooby, 19.03.16 13:05
    • Replies: 2
    • Views: 3,259
    Rooby
    19.03.16 13:34 Go to last post

  13. Waiting quests

    Waiting quests should be grayed out to make it obvious that those can't be completed. Countless of times players have asked in help chat why can't...

    Started by Durin_d, 19.03.16 08:00
    • Replies: 2
    • Views: 12,168
    Dorotheus
    19.03.16 12:07 Go to last post

  14. One players sector not refreshing on Tomb Raiders

    We've been running a lot of these in guild for the event. Sometimes theres an odd issue where one players attacks are not updated on some of the...

    Started by Jim_B, 18.03.16 14:49
    • Replies: 3
    • Views: 9,278
    Fanfas
    18.03.16 18:55 Go to last post

  15. So many bugs

    As the even starts all problem starts. Another poor performance. List is so long I don't know where to start and I will probably miss some of them....

    Started by Chris_go, 17.03.16 11:01
    • Replies: 3
    • Views: 15,157
    Mannerheim
    18.03.16 09:36 Go to last post

  16. Lost Canoneers during training.

    i have booked 100 canoneers twice over the last two days but though I saw them start training and put a buff on them, I never got the troops. Even...

    Started by Mortallicus, 17.03.16 18:26
    • Replies: 1
    • Views: 23,658
    Xibor
    17.03.16 20:05 Go to last post

  17. Incorrect icons on add troops buffs

    Since the last update, the add recruits buff seems to now have mounted marksmen on it, and the add soldiers buff portrays militia... slightly...

    Started by Jim_B, 16.03.16 11:08
    • Replies: 4
    • Views: 10,170
    corona88
    17.03.16 11:30 Go to last post

  18. Easter Event Quest : No eggs as lot from "Surprice Attack" adventure

    I have compleated "Surprice Attack" adventure twise after begining of easter event. No easter eggs resived as log both times. Is there any...

    Started by Jack_NoName, 16.03.16 09:23
    • Replies: 5
    • Views: 50,170
    Xibor
    16.03.16 20:16 Go to last post

  19. Thumbs down Server busy...no chat server

    Thank you BB! Got "Server busy.. Try again later" in the middle of an massive attack with my 2 MG. They must be retreated after the attack or they...

    Started by KentHage, 09.03.16 13:09
    11 Pages •
    1 2 3 ... 11
    1 Attachment(s)
    • Replies: 107
    • Views: 123,003
    BB_Ravel
    14.03.16 15:08 Go to last post

  20. Santa moving between advs

    This is either a typo or a bug. When you move Santa between advs it says it will take 1.5 hours. In in fact takes 2 mins. I sent him to one adv,...

    Started by Yorvik, 10.03.16 12:12
    • Replies: 2
    • Views: 4,314
    Durin_d
    11.03.16 09:42 Go to last post
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