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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,669
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 159,732
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,386,421
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 171,655
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 789,268
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 187,676
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Exclamation Decoration Buildings Task issue

    Hi all, Need some help with the quest mentioned in the title. Its asking 'Build 5 decorations' to complete. I have built 6. Image attached shows...

    Started by ZipJoint, 20.05.23 10:04
    1 Attachment(s)
    • Replies: 2
    • Views: 487
    ZipJoint
    20.05.23 18:46 Go to last post

  2. Numpty's did it again

    Friary is locked for players who brought one in the past. Intelligence is defined as the ability to solve problems part of this is to learn from...

    Started by DorotheusII, 18.05.23 07:14
    • Replies: 6
    • Views: 2,514
    lordloocan
    19.05.23 10:47 Go to last post

  3. Slow load, no chat

    What's up with the game? Even home page loads slow, and chat is missing. No lights who's online either. Was ok in the morning. Using Firefox,...

    Started by Norton_C, 26.04.23 16:13
    5 Pages •
    1 2 3 ... 5
    • Replies: 45
    • Views: 22,493
    Usermaatre
    16.05.23 08:37 Go to last post

  4. chat problem

    I was just on the american server, seemed to be working ok, but then chat stopped working. Came over to the euro server and no chat, had a refresh...

    Started by andi13, 12.05.23 13:45
    • Replies: 4
    • Views: 1,202
    Usermaatre
    16.05.23 08:36 Go to last post

  5. Bugged new Provision House skin

    So, the new Provision Skin, that I applied to my RPH, has frozen production! Nothing is being produced, at all. Cleared cache, removed cookies,...

    Started by BlackHeat, 11.05.23 08:44
    2 Attachment(s)
    • Replies: 4
    • Views: 1,712
    BlackHeat
    12.05.23 13:19 Go to last post

  6. broken scroll bar in loot mail

    Todays update broke the scroll bar in loot mail. I can't scroll left or right, I only see the uninteresting middle part of my loot, not the variable...

    Started by Innit, 10.05.23 10:36
    • Replies: 2
    • Views: 5,132
    BB_Trafffer
    11.05.23 09:20 Go to last post

  7. total freeze

    hi, is anyone experiencing the regular lock up/game freeze, and having no alternative, but to reboot, I'm sorry, I'm not a negative person , but does...

    Started by Russellfire366, 05.05.23 23:49
    • Replies: 1
    • Views: 3,420
    BB_Trafffer
    08.05.23 09:02 Go to last post

  8. Playing on mac

    So I won't be able to play until you guys come up with a mac-supported version of the game? Why didn't you tell us that before? All this time and...

    Started by jonahs_c, 18.12.20 15:18
    8 Pages •
    1 2 3 ... 8
    • Replies: 79
    • Views: 77,166
    sandra555
    04.05.23 12:48 Go to last post

  9. Issue with login: both async and sync fetching of the wasm failed

    Hello Settlers! Some of you might be aware of the following issue: If you experience this issue, then please take a screenshot of both the...

    Started by BB_Trafffer, 04.05.23 09:50
    • Replies: 0
    • Views: 7,285
    BB_Trafffer
    04.05.23 09:50 Go to last post

  10. Generals arrive before sending?

    A found that my Generals where on the adventure at the moment I went there. They went back in time, almost 7 minutes. I checked this by going to...

    Started by katystrofe, 25.04.23 09:57
    • Replies: 2
    • Views: 4,615
    First_Lord
    30.04.23 11:02 Go to last post

  11. Undeletable menus and text boxes

    Hey all, Lately had a issue where, for example, I choose an item in the marketplace to sell and when I click on it a menu or text box opens for...

    Started by polarbarez, 23.04.23 14:55
    • Replies: 1
    • Views: 4,663
    Niclin
    26.04.23 19:03 Go to last post

  12. Generals within an adventure bug

    Most of us are well aware of a bug associated with when you first start an adventure that for some reason the generals on entering the adventure do...

    Started by DLCatlord, 25.04.23 07:40
    • Replies: 0
    • Views: 3,700
    DLCatlord
    25.04.23 07:40 Go to last post

  13. Easter Egg Tree doesn't always work

    BUG 1 From what I've seen, the intent of the buff is to offer a 2nd event loot slot provided the explorer doesn't have an equal or higher amount of...

    Started by Koraku, 08.04.23 19:14
    • Replies: 4
    • Views: 6,859
    cat_flap
    13.04.23 10:11 Go to last post

  14. lost access to my mail. How can change it?

    Hi Some time ago yahoo deside to delete all .gr mails if not have activity for some months. For that reasson i lost access to my mail. Is there...

    Started by panos67, 11.04.23 20:03
    • Replies: 4
    • Views: 2,677
    panos67
    12.04.23 11:43 Go to last post

  15. gens stuck on YWC adv

    anyone having problems with gens getting stuck on adv, and are unable to access them to put troops on, i seem to have half of them stuck, and the...

    Started by Russellfire366, 10.04.23 11:19
    • Replies: 2
    • Views: 1,783
    First_Lord
    11.04.23 12:42 Go to last post

  16. Visiting other players' islands

    I and some other guildies are experiencing a similar problem. There are some players' islands that we cannot visit. When you try, game freezes or you...

    Started by OleGit, 11.04.23 08:33
    • Replies: 2
    • Views: 624
    OleGit
    11.04.23 11:52 Go to last post

  17. Lost 10 years account..

    Hello... just wanted help or opinion on my lost account... I have played this game over 10 years and reached level 54.. After my computer was...

    Started by Smiffythebull, 10.04.23 19:29
    • Replies: 1
    • Views: 1,774
    BB_Trafffer
    11.04.23 09:15 Go to last post

  18. Angry The diamond was misfastened

    I thought the confirmation window would pop up when I clicked the diamond acceleration button, but he just deducted more than 6000 diamonds from me....

    Started by aierhante7619, 10.04.23 23:40
    • Replies: 1
    • Views: 728
    DrunkStyle
    11.04.23 04:52 Go to last post

  19. Easter Event - We need Friends quest not recording settlers creation

    There seems to be a bug to this particular quest where settlers are not being recorded toward the quest target when created in Mayor's house. The...

    Started by Komnemnos, 03.04.23 11:12
    2 Pages •
    1 2
    • Replies: 10
    • Views: 7,668
    DorotheusII
    05.04.23 15:45 Go to last post

  20. Egg refills?!

    What am I supposed to do with egg *refills* I got from Songs and Curses venture??? Screenshot, 2nd row 3rd column edit: added: When...

    Started by Innit, 04.04.23 21:48
    2 Attachment(s)
    • Replies: 1
    • Views: 2,201
    BB_Trafffer
    05.04.23 10:10 Go to last post
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