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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,857
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 160,564
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,389,051
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 172,124
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 791,389
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 187,937
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. bundles are locked

    it seems that in this event merchant bundles are locked/unavailable. (https://prnt.sc/v2fs1v) is it just for me?

    Started by JohnRo79, 19.10.20 15:37
    • Replies: 7
    • Views: 7,736
    BB_Trafffer
    20.10.20 10:28 Go to last post

  2. Premium Friend Buff Issues

    So I sent a email to support but figured I would post this on here as well with the hopes that the devs would see this. The PFB causes some really...

    Started by Mindslayer, 20.01.20 02:57
    • Replies: 6
    • Views: 10,849
    Niclin
    19.10.20 23:50 Go to last post

  3. The Golem is undead

    It does not disappear after it's heart goes to zero. And the quest "Fire Department" does not end.

    Started by faivq, 19.10.20 10:48
    • Replies: 2
    • Views: 3,934
    faivq
    19.10.20 15:47 Go to last post

  4. pfb, love tree and pumpkin field bug

    with all these buffs working when production completes, the total pumpkins go in to store, the game freezes then removes a certain amount of the...

    Started by Antoneeeee, 19.10.20 12:43
    • Replies: 0
    • Views: 3,704
    Antoneeeee
    19.10.20 12:43 Go to last post

  5. missing ship

    weekly challenge the ship is not showing . so cant click on it and complete the third dig

    Started by mentalme, 14.10.20 15:57
    • Replies: 2
    • Views: 3,845
    BB_Trafffer
    15.10.20 11:22 Go to last post

  6. Unable to contact support!

    Hi, I have not received gems i bought after days now. I have tried to contact support many times using the contact form on the website. I does...

    Started by Niclin, 11.10.20 20:26
    • Replies: 7
    • Views: 6,658
    BB_Trafffer
    14.10.20 14:52 Go to last post

  7. Love Garden Quest in Quest Book but no Love Garden Building on Map...

    As I wasn't using the Love Garden much as well as tiring of the "housing estate" on my island I took the decision to demolish it, however, the quest...

    Started by Myst1qu3, 13.10.20 17:54
    1 Attachment(s)
    • Replies: 3
    • Views: 5,623
    JohnRo79
    13.10.20 19:22 Go to last post

  8. Exclamation My account disapered???

    Heyo!! I stared playing this yesterday, a fun game. But when i logged in today everything is gone?? Back to level one and all buildings are gone... ...

    Started by Peanutzzzz, 12.10.20 16:04
    • Replies: 3
    • Views: 5,834
    DutchDuty
    12.10.20 20:54 Go to last post

  9. Can't login to legacy account

    Hi, I can't login to my legacy account: BlackGoku And all that support suggest is to play from the begginnig with Ubisoft account. 4 years...

    Started by BlackGoku_, 01.10.20 15:46
    • Replies: 3
    • Views: 11,539
    ApostolisM
    12.10.20 15:54 Go to last post

  10. guildquest timer is out of snyc

    Hi, i noticed that the last few days the timer of the my computer ( freshly snychronized) and the timer for the current is out of snyc by ~3...

    Started by Max_turtle, 10.10.20 11:59
    • Replies: 2
    • Views: 3,976
    Max_turtle
    12.10.20 11:17 Go to last post

  11. tier 2 on 10 points

    From dev diary 0-9 is Tier 1 probably on 20 points start tier 3

    Started by corona88, 05.07.15 17:44
    • Replies: 2
    • Views: 5,808
    Elco
    11.10.20 16:06 Go to last post

  12. Unable to launch game after flash update

    Is anyone else having an issue launching the game? I am getting the error below despite having updated 4 times now. I get the same error on Chrome,...

    Started by BoddingtonUK, 02.10.20 20:34
    flash
    • Replies: 2
    • Views: 7,395
    BoddingtonUK
    02.10.20 21:13 Go to last post

  13. Strange oil refinary times

    Hi, if have a problem with the time difference between the production line time and the estemated time when i set up the same amout of output ...

    Started by Max_turtle, 29.09.20 20:44
    • Replies: 6
    • Views: 4,622
    qawpaw
    02.10.20 07:28 Go to last post

  14. reward from celebration round 10 only give 1 3-day premium

    Someone talked about it yesterday - so checked when collecting reward today - says it will give 2 3-day premium - but I only got 1.

    Started by halv12, 08.09.20 04:29
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 29,283
    Mortallicus
    01.10.20 18:39 Go to last post

  15. Exotic Wood Tree Nursery

    I can't place Exotic Wood Tree Nursery at any archipelago island. Here are two screens (below). I previously cleared Black Castle (4x4)...

    Started by SettlerPiter, 21.09.20 18:31
    2 Pages •
    1 2
    2 Attachment(s)
    • Replies: 14
    • Views: 32,414
    JohnRo79
    26.09.20 10:41 Go to last post

  16. Sick Bay

    I now have 4 of those but the speed is only 250%, not 400% like other similar buildings of which I have several. The medipacks take so long to make...

    Started by Rosejane, 23.09.20 07:45
    • Replies: 9
    • Views: 24,677
    JohnRo79
    24.09.20 13:07 Go to last post

  17. Exclamation TSOtesting all 'game'pages unreachable due to error 500

    I can't login so can't post thin the the tsotesting forum either. :( Hence I post this here hope BB picks this up :) for bigger: click image...

    Started by AmySafeunderdark, 20.09.20 09:46
    • Replies: 4
    • Views: 11,118
    JohnRo79
    20.09.20 10:54 Go to last post

  18. gemini gen bugged

    The new Gemini gen, is bugged or the description is wrong. The description say he have a recovery time of 1 hour and 20 min. but if you you give...

    Started by GollrDK, 23.09.19 07:36
    • Replies: 5
    • Views: 21,769
    letconex
    20.09.20 06:54 Go to last post

  19. Problem with getting 2 dayly event quests ( scenario quest )

    Today I got 2 event quests to do 'Hero Wanted' - ( I am 99% sure I had completed yesterdays quest ). I had 2 'Hero Wanted' in star - but think I had...

    Started by halv12, 18.09.20 04:42
    • Replies: 0
    • Views: 4,461
    halv12
    18.09.20 04:42 Go to last post

  20. Unhappy I can't visit adventure! waiting for ubistatic-a.akamaihd.net! HELP!

    Hi! After upgrade from Ubuntu 18.04 to 20.04 I have issues loading game into my Google Chrome. I applied the patch for flash load memory limit....

    Started by The_Sarmatian, 31.08.20 17:28
    2 Pages •
    1 2
    • Replies: 10
    • Views: 36,969
    The_Sarmatian
    16.09.20 18:57 Go to last post
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