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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 44,911
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 176,508
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,416,131
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 179,127
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 816,117
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 191,653
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Geologists can not find any resources in my zone

    I have 10 iron mines, 3 copper mines, 3 stone quarries, 6 marble quarries empty on my land - I have sent my geologists out numerous times for each...

    Started by fred1, 06.10.15 17:35
    • Replies: 1
    • Views: 14,760
    MOD_Daz
    07.10.15 13:19 Go to last post

  2. Sorry, an error occurred. Please refresh the page and try again.

    i get this error client cant load , clear cache ?

    Started by norfik, 16.09.14 10:24
    6 Pages •
    1 2 3 ... 6
    • Replies: 54
    • Views: 569,543
    EctoRune
    06.10.15 19:10 Go to last post

  3. Chat Resets and Changing Zones

    I have been getting an awful lot of Chat Resets since the update today. As well as it happening during the normal course of play, I have come back...

    Started by Ozzymandeus, 21.07.15 16:59
    2 Pages •
    1 2
    • Replies: 14
    • Views: 47,236
    Ozzymandeus
    06.10.15 15:04 Go to last post

  4. Genuine transportation guild quest

    Today maybe I have done 30 times trades for 5 carts, and not only me, but few of my gildies have not possibility to check their quests.....

    Started by Korbun, 06.10.15 10:50
    • Replies: 2
    • Views: 4,210
    fnenuwnar
    06.10.15 12:13 Go to last post

  5. Unhappy Connection Issue every a few seconds

    I'm not sure if anybody getting same issue, but here I'm getting Connection Issue every min or a few seconds, making me almost impossible to play a...

    Started by TheVictorious, 06.10.15 10:36
    • Replies: 0
    • Views: 5,624
    TheVictorious
    06.10.15 10:36 Go to last post

  6. Generals disappeared on Ali Baba

    Where happened: On the TEST SERVER. What happened: 1. Started an Ali baba, the young wood cutter adventure. 2. Sent about 10-15 generals...

    Started by Endre80, 06.10.15 09:01
    adventure, disappearing, generals, issue
    • Replies: 2
    • Views: 22,736
    Endre80
    06.10.15 09:34 Go to last post

  7. half a iron mine on new islands

    i noticed iv only got half a iron mine on the new islands anyone else got this problem http://prntscr.com/8nwgpr

    Started by pardy577, 05.10.15 11:46
    • Replies: 0
    • Views: 1,842
    pardy577
    05.10.15 11:46 Go to last post

  8. Problems after sending troops.

    Hello :) Since last week I got reason again to do adventures to level up, after allmost 3 years on level 50, sad thing is that every time i send...

    Started by DutchDuty, 04.10.15 14:16
    • Replies: 1
    • Views: 5,332
    Dorotheus
    04.10.15 20:24 Go to last post

  9. Completing PVP expedition did not count towards Guild Quest

    Hi, I have the Guild Quest "Buried Volcano" which includes "Experience at least 2 new adventures". Completing a colony previously counted as 1...

    Started by SwampHen, 01.10.15 09:22
    • Replies: 2
    • Views: 3,994
    SwampHen
    03.10.15 12:38 Go to last post

  10. Tikka Island

    BB seems to have forgotten to finish this before releasing it. There are undefined text on the two easter houses. http://prntscr.com/8mt2pl

    Started by Urd123, 02.10.15 07:09
    • Replies: 0
    • Views: 17,395
    Urd123
    02.10.15 07:09 Go to last post

  11. Kicked and connection failed, no warning

    just now....

    Started by Thejollyone, 29.09.15 11:24
    66 Pages •
    1 2 3 ... 66
    1 Attachment(s)
    • Replies: 656
    • Views: 632,746
    Melhmqn
    01.10.15 20:27 Go to last post

  12. Island storehouse

    The island storehouse seems to fit in places no other building of it's size will fit, is this a bug or by design?

    Started by Steve1077, 30.09.15 19:22
    • Replies: 0
    • Views: 17,117
    Steve1077
    30.09.15 19:22 Go to last post

  13. Build Queue after game changes

    I was building 3 gold smelters and despite having two further slots unused could not build any more. Those built and now i can only build one item...

    Started by Mortallicus, 30.09.15 11:21
    • Replies: 4
    • Views: 6,259
    Mortallicus
    30.09.15 17:26 Go to last post

  14. Riches of the Mountain bug

    I started the scenario yesterday before the server down. I found 4/5 pick. Today morning I found the 5th pick but I can't finish the scenario, see...

    Started by Pretenza, 30.09.15 04:06
    • Replies: 2
    • Views: 23,662
    Pretenza
    30.09.15 13:37 Go to last post

  15. Cannot start any colony, adventure or scenario

    Had a colony today with no boss camp... so couldn't complete it. Then we had all the problems yesterday/today. Now the game is back up I cannot...

    Started by Muttleythefrog, 30.09.15 01:17
    • Replies: 5
    • Views: 11,096
    Muttleythefrog
    30.09.15 10:57 Go to last post

  16. An error occurred and the game is not available for the moment.

    When i am clicking the play now button to play The Settlers Online i am being sent to a page that says "An error occurred and the game is not...

    Started by geedwuniverse, 22.09.15 03:12
    • Replies: 4
    • Views: 37,021
    BB_Ravel
    30.09.15 08:44 Go to last post

  17. First camp bug

    In the bandit camp there was 44 Horseman. I sent MMA general with 220 Cavalry. The result in the picture. 44 Horseman died, MMA with 220 C died, but...

    Started by Pretenza, 30.09.15 04:14
    • Replies: 3
    • Views: 17,431
    minion79
    30.09.15 06:45 Go to last post

  18. XP loss

    Total xp has been 3,760,000 ever since hitting Level 50. Tonight, after we (finally) got to login, it's now showing as 3,746,025 ! So we're also...

    Started by Nogbad, 29.09.15 23:56
    • Replies: 2
    • Views: 37,467
    topgearfan
    30.09.15 06:35 Go to last post

  19. Moved: When can we play again

    Hello how long does it takes now? 1. i have a adventure running. 2. my weekly bonus gets gone. 3. the most importent my premium is still runnning....

    Started by Franco1966, 29.09.15 20:40
    • Replies: -
    • Views: -
    Franco1966
    29.09.15 20:34 Go to last post

  20. Moved: Endless login queue

    This issue we had on test server, when the new extended island and levels were introduced at the 1st of September, and it does not seem to have been...

    Started by Urd123, 29.09.15 11:58
    • Replies: -
    • Views: -
    Urd123
    29.09.15 11:57 Go to last post
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