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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 44,329
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 173,604
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,412,167
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 178,039
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 812,382
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 191,018
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Barracks not working properly

    I am a new player , and have a problem with my barracks. Troops are trained and then moments later "jump" back into the barracks q. it does not...

    Started by pinklady200, 28.08.20 00:16
    • Replies: 2
    • Views: 5,987
    halv12
    28.08.20 10:13 Go to last post

  2. Observatory Positioning

    I think the positioning of the Observatory needs to be adjusted (see attached). I've placed a (3x3) path around it to demonstrate... as you can see,...

    Started by Myst1qu3, 28.08.20 09:38
    1 Attachment(s)
    • Replies: 0
    • Views: 4,250
    Myst1qu3
    28.08.20 09:38 Go to last post

  3. Exotic Wood Tree Nursary

    I've got this recently from an event, looking to place on my Archipelago but I am unable to do so, is this a bug or is there something I'm missing....

    Started by Torquemarda, 24.08.20 11:00
    • Replies: 1
    • Views: 4,452
    Mannerheim
    24.08.20 11:18 Go to last post

  4. Question Treasure of Knowledge - can't attack the camp just before the blossoms

    That's not the first time ive tried to get the maximum XP from the adventure and this camp is just unreachable. http://prntscr.com/mnveli When...

    Started by Emou, 20.02.19 21:27
    • Replies: 7
    • Views: 8,583
    Elco
    24.08.20 09:34 Go to last post

  5. test server issues

    cant log in to testserver at all for 2 days now both sandycove an test uses same fb acc but all i get when trying to login is landingpage5 i have my...

    Started by QueenB76, 17.08.20 10:06
    • Replies: 6
    • Views: 11,890
    QueenB76
    23.08.20 22:01 Go to last post

  6. Event Quest Chain Bug

    Lost Egg's quest stuck in waiting quest. All other quests are completed. Tomorrow again easter preparations will be ready. You can see in image. It...

    Started by LeaderOfCastle, 08.04.20 18:03
    4 Pages •
    1 2 3 ... 4
    bug, quest 3 Attachment(s)
    • Replies: 30
    • Views: 88,013
    Warmfuzzyfeeling
    23.08.20 19:07 Go to last post

  7. Game not loading properly

    This started for me two weekends back ( it had occurred sporadically before, just before mountains disappeared but only once and did not repeat next...

    Started by Larili, 12.08.20 09:16
    • Replies: 2
    • Views: 6,433
    The_Sarmatian
    23.08.20 16:49 Go to last post

  8. Event Window greyed out

    Hi all, my event window is greyed out and I've tried the suggestions in thread below;...

    Started by Bozza, 20.08.20 22:22
    • Replies: 3
    • Views: 4,433
    hades8840
    21.08.20 08:36 Go to last post

  9. Witch Bundle 3 locked

    Ok, similar issues happened in the past but here we go again: even if I wanted, I wouldn't be able to purchase the Witch Bundle 3 (the one containing...

    Started by Elco, 07.08.20 11:21
    2 Pages •
    1 2
    • Replies: 13
    • Views: 31,897
    Drood
    17.08.20 14:26 Go to last post

  10. Loosing connection between local game and server

    Only me ? Since change of login I often have a problem with communication between game local on PC - and server. General attacks bandit camp -...

    Started by halv12, 14.08.20 06:20
    • Replies: 0
    • Views: 4,951
    halv12
    14.08.20 06:20 Go to last post

  11. General Travel Times

    With the new "mini-event" the transfer times of the generals are almost doubled to the adventure and halved on their way back to the island for me.

    Started by remowrx, 10.08.20 06:18
    • Replies: 0
    • Views: 3,468
    remowrx
    10.08.20 06:18 Go to last post

  12. Angry why are map fragments higher in adventure season compared with chest adventure (VLT)

    why are map fragments higher in adventure season compared with chest adventure I.E . re vlt map 760 in the chest season. and only 630 in the chest...

    Started by royavatar, 07.08.20 10:33
    • Replies: 4
    • Views: 5,382
    Kotugo
    08.08.20 22:27 Go to last post

  13. wrong amount of settlers in harbor

    Hi, the number of "available" settlers is not the right amount. it is showing the total in stock not the total free

    Started by Max_turtle, 07.08.20 11:50
    • Replies: 0
    • Views: 5,478
    Max_turtle
    07.08.20 11:50 Go to last post

  14. Archeological Geologist bug?

    Tooltip keeps saying that he will only find buffs when looking for coal, but that can't be right, right? :)

    Started by Reapertje, 30.06.19 17:30
    2 Pages •
    1 2
    • Replies: 13
    • Views: 53,615
    tazmart
    06.08.20 21:15 Go to last post

  15. Adv expired when the timer said there was still 5 minutes left

    Joined a valiant little tailor adv when there was very little time left. Sent 5 generals to the final castle from the start of the island. Before...

    Started by Zadmur, 03.08.20 14:10
    • Replies: 7
    • Views: 11,319
    SnowBlizz
    04.08.20 12:57 Go to last post

  16. Fairy Dust has stopped working after the last game update

    Tested and verified by noting the position of a collectible in daily "collect all" task, applying Fairy Dust and the collectible not being...

    Started by king_g_, 25.03.20 06:12
    3 Pages •
    1 2 3
    new bug
    • Replies: 23
    • Views: 61,668
    qawpaw
    03.08.20 05:09 Go to last post

  17. Angry Migration not working saying all ready linked -but to wrong game

    1) why cannot support get my migration to work, been at it for months now, why cannot they link my lev 75 game to uplay. 2) i log in to uplay and...

    Started by royavatar, 27.07.20 09:59
    • Replies: 2
    • Views: 4,912
    royavatar
    30.07.20 12:13 Go to last post

  18. Contacting support

    have now tried to contact support several times, No luck i might add, get a mail server does not exists.:confused::confused::confused::mad::mad::mad:

    Started by qawpaw, 10.07.20 08:58
    • Replies: 6
    • Views: 5,413
    qawpaw
    22.07.20 09:15 Go to last post

  19. New General

    General Sylvana (Doris) comes up with "undefined text" instead of her name in battle reports. We also had another event quest which came up with...

    Started by Nogbad, 22.07.20 05:54
    • Replies: 0
    • Views: 3,289
    Nogbad
    22.07.20 05:54 Go to last post

  20. Chrome (version 69 and onward)

    As posted today in version 69 chrome is going to ask for approval everytime you start up a flashpage and not able to "always allow". Title edited

    Started by Kebabtomte, 05.09.18 14:50
    3 Pages •
    1 2 3
    • Replies: 23
    • Views: 348,949
    Snuffys
    16.07.20 16:49 Go to last post
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