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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 45,940
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 180,566
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,424,118
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 180,668
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 822,898
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 192,476
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Starfall, Forerunner won't upgrade to level 2

    Update Upgrade button worked after closing game and being away some hours, might take only 20 min and login again as it work with other problems...

    Started by Sandycat, 02.02.24 03:56
    • Replies: 0
    • Views: 6,832
    Sandycat
    02.02.24 03:56 Go to last post

  2. testserver is not reachable due to an 500 Internal Server Error

    I would have posted this on the test server but I get the message that the site is forbidden further trying gets an error message An...

    Started by wintertime, 31.01.24 22:03
    • Replies: 2
    • Views: 12,642
    BB_Trafffer
    01.02.24 11:34 Go to last post

  3. Starfall - Between A Rock And A Hard Place

    Sub quest : This will be a blast I produced 50 chem blast charge used them only all, only counted 45 cant progress the quest ...

    Started by sslewster, 30.01.24 18:37
    • Replies: 1
    • Views: 6,205
    BB_Trafffer
    31.01.24 10:25 Go to last post

  4. but after finished adv lost xp

    after outlaw adv i get xo loot then this restart heppend and i was back at 103k xp to next lvl from 73k same time guy from guild ,finished boss in...

    Started by ccfly, 26.01.24 17:22
    • Replies: 1
    • Views: 1,999
    BB_Trafffer
    29.01.24 10:08 Go to last post

  5. bug> lost xp

    yesterday i lost 40k xp and loot after restart now i got 2 wedding quests (40+k) first was fine and have 37k to next level ,then second q stuck ...

    Started by ccfly, 27.01.24 22:26
    • Replies: 1
    • Views: 1,022
    BB_Trafffer
    29.01.24 09:43 Go to last post

  6. Server zone crashed message

    Since noon a message "Server zone crashed" appears and the game does not load

    Started by marvistas, 28.01.24 16:51
    • Replies: 2
    • Views: 1,024
    BB_Trafffer
    29.01.24 09:35 Go to last post

  7. Hazardous Environment Suits cannot be made

    This quest requires making of something related to the event - but there is no event tab in the Provision House right now.

    Started by faivq, 27.01.24 09:15
    • Replies: 4
    • Views: 3,951
    faivq
    28.01.24 11:36 Go to last post

  8. new loading bug or unfinished update?

    Normally when we have an update, if I try to load the game I would get a message saying the game is down for an update, check back later. I have...

    Started by andi13, 25.01.24 10:33
    2 Pages •
    1 2
    • Replies: 10
    • Views: 1,954
    BB_Trafffer
    25.01.24 15:53 Go to last post

  9. Stuck on quest at level 7

    Hi. I'm stuck in level 7 at quest "Discovering new sectors": I need to buy an Explorer but I have not enough coin for it. I have no way to produce...

    Started by FR1X, 13.05.13 17:23
    • Replies: 8
    • Views: 17,595
    BB_Trafffer
    25.01.24 10:43 Go to last post

  10. Problem with blocking on Expeditions

    Handle: zygotes Country and time zone: UK GMT Date the problem occurred: 21/01/2024 (and other times) Time the problem occurred: 11:30 Player...

    Started by zygotes, 21.01.24 13:20
    • Replies: 0
    • Views: 422
    zygotes
    21.01.24 13:20 Go to last post

  11. Is this a me problem, or a BB problem?

    When the loading page gets stuck at about 90%... why? I clear the cache, doesn't work. Leave it for a day or two, come back try again, oh it works...

    Started by Siobhan76, 21.11.23 04:43
    2 Pages •
    1 2
    1 Attachment(s)
    • Replies: 10
    • Views: 8,288
    BB_Trafffer
    19.01.24 11:13 Go to last post

  12. 2024 xmas gift tree bug

    Hi, I have just collected my xmas gift tree gifts, I have ten trees and was given four boxes to open, the first two opened correctly with five...

    Started by andi13, 18.01.24 09:39
    • Replies: 0
    • Views: 456
    andi13
    18.01.24 09:39 Go to last post

  13. Sunflower Farm Fertilizer Buff Multiplier

    This is a minor bug but I have noticed that when a fertilizer buff is active on sunflower farms, in the economy window the 12-hour production value...

    Started by Yorda1, 15.01.24 14:52
    1 Attachment(s)
    • Replies: 0
    • Views: 433
    Yorda1
    15.01.24 14:52 Go to last post

  14. No migration link

    I am logging in via Facebook, but do not have a migration link to the UBIsoft account in my profile.

    Started by TipMcMaster, 18.01.23 15:46
    3 Pages •
    1 2 3
    1 Attachment(s)
    • Replies: 29
    • Views: 22,044
    BB_Trafffer
    15.01.24 10:15 Go to last post

  15. alibaba third thief bug camp 21

    Hi, can't find another post about this, alibaba third thief seems to have a common bug on camp 21, after a general kills this camp it appears the gen...

    Started by andi13, 12.01.24 13:48
    • Replies: 0
    • Views: 809
    andi13
    12.01.24 13:48 Go to last post

  16. Exclamation Game not loads anymore, ASAP help

    Morning. I tried to put 25 resourses to weekly ship quest and boom error. And game stuck on loading screen, tried ctrl+F5, tried to clear cookies......

    Started by bankeris, 20.10.23 06:16
    2 Pages •
    1 2
    2 Attachment(s)
    • Replies: 11
    • Views: 8,877
    bankeris
    08.01.24 11:14 Go to last post

  17. Christmas Residence skins only work on two houses

    Christmas residence skins are supposed to target 2x2 land based residences, but only work on two Build Menu houses (Residence and Noble Residence -...

    Started by Norton_C, 03.01.24 15:53
    • Replies: 0
    • Views: 2,510
    Norton_C
    03.01.24 15:53 Go to last post

  18. Art Museum

    Was it intention for art museum not to include salt/coal in buff? Now I have tit. mines with 3k depo in them and salt from same searches on 1k only....

    Started by First_Lord, 03.01.24 15:48
    • Replies: 0
    • Views: 1,239
    First_Lord
    03.01.24 15:48 Go to last post

  19. Snack Stands

    I have 6 snack stands which apparently equates to a speed of 600% and yet its still taking a day to produce just two stadium snacks - is this correct...

    Started by MaelstromJ, 03.01.24 13:51
    • Replies: 1
    • Views: 698
    First_Lord
    03.01.24 14:31 Go to last post

  20. Why wont anyone help get me back on my island

    I've been playing Settlers for a number of years using the Facebook login. Then came the day anyone using a Facebook login had to register with a...

    Started by Matilda_6a, 13.07.23 20:31
    • Replies: 6
    • Views: 17,196
    BB_Trafffer
    03.01.24 14:21 Go to last post
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