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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

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  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 45,918
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 180,445
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,423,937
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 180,646
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 822,749
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 192,458
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. log in issues

    is there a problem with the server? I cannot log in it freezes at the last bit

    Started by Margowicz1, 27.03.24 09:49
    • Replies: 8
    • Views: 2,190
    BB_Trafffer
    27.03.24 12:03 Go to last post

  2. Starfall Rooting Out The Problem is problematic!

    Have just finished this starfall quest for the second time and for the second time the following problem occurred. Obviously there are no mines to...

    Started by drouc, 22.03.24 15:52
    • Replies: 9
    • Views: 3,578
    Urd123
    27.03.24 09:20 Go to last post

  3. More SCRAPPER mining problems

    Got the mining bit OK but unable to produce or use lubricant. There is no option to produce more lubricant and I am unable to use any of the...

    Started by Sparkaktus, 23.03.24 10:03
    • Replies: 2
    • Views: 1,138
    Qualan
    23.03.24 13:11 Go to last post

  4. Wait 1 Hour??

    So, now the Starfall quests have an added "Wait One Hour" to steps that used to be accomplished quickly?? (by making the components or trades or...

    Started by MrsMagoo, 13.03.24 16:27
    • Replies: 4
    • Views: 1,610
    drouc
    22.03.24 15:55 Go to last post

  5. Question Easter Event merchant Fluffy Butte missing for gems?

    From Dev Diary: Name: Fluffy Butte Explorer (Limit: 1 for Eggs, 3 for Gems) Description: With strong legs he hop his way in and out of task 3...

    Started by Bukken74, 18.03.24 11:47
    easter, merchant
    • Replies: 9
    • Views: 2,462
    Bukken74
    22.03.24 13:09 Go to last post

  6. Still Cant Login after Maint

    I've already deleted webcache still a no-go. It gives this error message in the console. (attached file) EDIT: I can play just fine on Firefox...

    Started by Solthariun, 13.03.24 14:37
    1 Attachment(s)
    • Replies: 2
    • Views: 809
    BB_Trafffer
    21.03.24 09:56 Go to last post

  7. update 13/03/24

    when i log in get to home page but when i press play goes to load bar but when brown bar gets to full nothing happens. will not load, i cannot play...

    Started by Findbar-Luck, 13.03.24 17:55
    2 Pages •
    1 2
    • Replies: 13
    • Views: 1,972
    BB_Trafffer
    21.03.24 09:55 Go to last post

  8. Friend function list can't shown all.

    that list always shown half,Top of function list always can't higher than friend list,don't matter click where ever . It display like this image.

    Started by LeeTengFaiUK, 20.03.24 22:15
    1 Attachment(s)
    • Replies: 0
    • Views: 455
    LeeTengFaiUK
    20.03.24 22:15 Go to last post

  9. Hero Ore and Offbeat roads can we get some titanium rewards for these

    I have umpteen explorers who have the maximum number of books used on Hero Oe and Offbeat roads which are supposed to increase the possibility of...

    Started by MaelstromJ, 17.03.24 12:34
    • Replies: 0
    • Views: 462
    MaelstromJ
    17.03.24 12:34 Go to last post

  10. Royal Explorer Malfunction

    Have the royl explorers stopped finding token ? Ive got three of them not one of them has found tokens for ages.

    Started by MaelstromJ, 17.03.24 12:29
    • Replies: 0
    • Views: 369
    MaelstromJ
    17.03.24 12:29 Go to last post

  11. stardust motes

    How do I collect these? clicking on them does nothing

    Started by rogwat48, 14.03.24 10:04
    • Replies: 3
    • Views: 527
    DorotheusII
    15.03.24 09:59 Go to last post

  12. Angry Everyday server/game outages

    What is happening everyday? Is BB even aware that every morning TSO site is down/can't be reached? This is happening every day since last...

    Started by sk_setttler, 09.03.24 06:37
    • Replies: 3
    • Views: 764
    Urd123
    14.03.24 19:24 Go to last post

  13. Locked Out

    Hi just tried to load game and got the message server zone crashed. Also friend has tried to visit and it says unable to load friends island. What...

    Started by Julezy, 24.02.24 18:41
    2 Pages •
    1 2
    • Replies: 19
    • Views: 9,645
    BB_Trafffer
    14.03.24 13:05 Go to last post

  14. Still Locked Out

    What is going on Still cant get into the game since 24th Feb. Done everything you have asked, cleared unity cache blah blah blah. Missed end of...

    Started by Julezy, 07.03.24 06:47
    • Replies: 8
    • Views: 927
    BB_Trafffer
    14.03.24 13:02 Go to last post

  15. Exclamation Fatal Error by pressing close button TO

    Using FireFox. Adding attachment. Had to crop it due "19KB" max size, lol

    Started by bankeris, 14.03.24 09:47
    1 Attachment(s)
    • Replies: 0
    • Views: 309
    bankeris
    14.03.24 09:47 Go to last post

  16. Exclamation NOT FIXED "Quests: Adjustments have been made to Starfall Forerunne.. "

    I still have 849 shards, nothing in star no mines to get that 1 item. To progress i need 850 items. Tried to relog after update, tried to visit other...

    Started by bankeris, 14.03.24 08:15
    • Replies: 0
    • Views: 405
    bankeris
    14.03.24 08:15 Go to last post

  17. Can't play

    18:32 I logged in, but when I press play, I immediately get a window like the one in the attachment and nothing happens... prnt.sc/Ip4azKunYoxn

    Started by rbkuki, 13.03.24 17:41
    • Replies: 0
    • Views: 330
    rbkuki
    13.03.24 17:41 Go to last post

  18. Cannot start game after update

    Loading bar only come to 90%

    Started by halv12, 13.03.24 12:10
    • Replies: 8
    • Views: 675
    BB_Trafffer
    13.03.24 13:11 Go to last post

  19. General has froze

    I have a general that has frozen. His garrison square, as in designated destiny, is near him and hasnt moved to it. Troops cant be added to or...

    Started by Major_Lance, 01.03.24 18:34
    • Replies: 2
    • Views: 935
    Major_Lance
    12.03.24 19:41 Go to last post

  20. Starfall - Between A Rock And A Hard Place - bug

    Starfall quest Between A Rock And A Hard Place and his sub-quest Shipshape have bug. I had Forerunner Hull, Forerunner Sails and Forerunner Gas in...

    Started by CROmladenek, 30.01.24 05:34
    3 Pages •
    1 2 3
    2 Attachment(s)
    • Replies: 22
    • Views: 23,755
    Qualan
    07.03.24 15:12 Go to last post
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