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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 45,991
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 181,074
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,424,726
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 180,763
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 823,370
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 192,544
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. game mathematics calculating incorrectly

    Yesterday I started my new path finder quests, one of the quests was to gain 2000 exo wood logs from adv's. I did an outlaws adv and having prem and...

    Started by andi13, 14.11.23 12:14
    • Replies: 0
    • Views: 926
    andi13
    14.11.23 12:14 Go to last post

  2. Looming Danger

    Has anyone else had a problem with the venture Looming Danger? I started the venture last night but when I logged in this morning the venture had...

    Started by sugarjube, 02.11.22 01:19
    • Replies: 6
    • Views: 4,756
    wintertime
    10.11.23 12:48 Go to last post

  3. Exclamation game stuck on loading screen, no messages no errors, sandy server

    refreshing, Ctrl+F5, cookie deletetion.. nothing helps.. game stuck on loading screen, no messages no errors, sandy server

    Started by bankeris, 08.11.23 12:57
    • Replies: 2
    • Views: 7,162
    oooh
    10.11.23 08:20 Go to last post

  4. Can anyone explain this weird quest showing up when I loaded into Monsters in themist

    this quest showed up for a few minutes when I loaded into Monsters in the Mist. then it was gone. https://imgur.com/a/k6qs0aw

    Started by KingTheodred, 01.11.23 14:56
    • Replies: 3
    • Views: 8,335
    Qualan
    02.11.23 19:41 Go to last post

  5. duplicated skins

    Hi, i have 3 skins for barracks, all 3 the same, but split into different groups for no reason ...

    Started by andi13, 25.09.23 13:28
    • Replies: 2
    • Views: 3,176
    Qualan
    30.10.23 18:00 Go to last post

  6. Problem Darkhood Ritual Quest Halloween Event 2023

    After completing the Darkhood Quest Ritual, the image shows that there is no more drop-down menu, and it still reports that Ritual XI has not been...

    Started by joker2004, 26.10.23 15:30
    • Replies: 2
    • Views: 2,382
    BB_Trafffer
    30.10.23 12:57 Go to last post

  7. Unknown Regions

    Nearly finished this, but the 'fog o war' will not clear from the last sector, any ideas? Sorted

    Started by sparkies2013, 25.10.23 16:09
    1 Attachment(s)
    • Replies: 0
    • Views: 792
    sparkies2013
    25.10.23 16:09 Go to last post

  8. Exclamation Game not loading "Connection to the server.."

    Sandycove server https://ibb.co/XWwM2QD tried F5, private broswer, different browser :)

    Started by bankeris, 23.10.23 10:13
    5 Pages •
    1 2 3 ... 5
    • Replies: 42
    • Views: 5,814
    knappen
    24.10.23 14:53 Go to last post

  9. Game Credentials not being passed

    At about 1hr 40 into the Halloween event I got the connection lost message. attempting to log back in with Chrome, Brave, Firefox the game is loading...

    Started by DorotheusII, 23.10.23 10:01
    2 Pages •
    1 2
    • Replies: 11
    • Views: 2,881
    BB_Trafffer
    23.10.23 11:25 Go to last post

  10. my whole island has been reset

    I logged into my account and i am haveing to start all over I was in the 50s as far as my level had 4 gem mines running and had part of the extra...

    Started by drakars, 22.10.23 12:07
    • Replies: 3
    • Views: 870
    drakars
    22.10.23 13:25 Go to last post

  11. re-appearance of the "locked to buy" items in guildmarket

    The current building reward - recycling manufacturer- is locked for many players yet again (previously this year it was the frairy) Any...

    Started by Qualan, 12.10.23 09:24
    2 Pages •
    1 2
    • Replies: 18
    • Views: 32,892
    MutantKid
    18.10.23 15:25 Go to last post

  12. Number formatting for trades at 10M+ and 000 separators

    Two items: 1/ Visual defect: scientific/non user friendly value appears when placing trades at value 10M+ 2/ Visual improvement: 000 separators...

    Started by Axecairne, 10.10.23 16:08
    bug, improvement, interface 1 Attachment(s)
    • Replies: 3
    • Views: 6,383
    Axecairne
    17.10.23 09:49 Go to last post

  13. Transfer resources from Star to storehouse goes missing.

    System confirms 1800 oil transfer from Star to storehouse at 12:06 today but storehouse inventory lists oil at 1034. Where is missing oil.

    Started by polarbarez, 13.10.23 16:27
    • Replies: 1
    • Views: 5,069
    BB_Trafffer
    16.10.23 08:33 Go to last post

  14. Expedition fights invisible

    Couldn't find such topic, so here it is. I'm trying to get a colony and I do not see the battles at all. So I cannot change the forces. So when...

    Started by faivq, 26.12.21 19:55
    • Replies: 7
    • Views: 9,270
    Qualan
    16.10.23 06:16 Go to last post

  15. wrong size in window

    My game is so small i cant read the chat or see what anything is doing, i can zoom in so i can see the buildings up close but the font size is still...

    Started by redtalut, 22.10.14 08:17
    • Replies: 9
    • Views: 34,051
    Rebloom
    15.10.23 14:09 Go to last post

  16. Adventure Bookbinder Tome no longer in Star

    for the past two years at least, my adventure bookbinder has been making 1 Tome per day and placing it in the Star and I have been having a daily...

    Started by andi13, 11.10.23 07:41
    • Replies: 0
    • Views: 2,765
    andi13
    11.10.23 07:41 Go to last post

  17. guild market vote auto reseting

    hi, how often is the guild market vote? is it every 28 days or 21 days, anyway, it's now broken. Last time it renewed I placed my votes, and...

    Started by andi13, 10.10.23 14:49
    • Replies: 0
    • Views: 652
    andi13
    10.10.23 14:49 Go to last post

  18. Bookbinder Manuscript lost

    I made my 2nd manuscript however this time it does show up that I have made one. ie still shows 0 manuscripts in my inventory... Has anyone had this...

    Started by MasteroftheHouse, 16.06.13 12:19
    2 Pages •
    1 2
    • Replies: 12
    • Views: 41,857
    Mino
    09.10.23 12:11 Go to last post

  19. Can't play

    I can log-on OK, click on Play Now and I get server connection lost message. I've tried six times since the maintenan---ce with the same result.

    Started by Sparkaktus, 04.10.23 22:39
    1 Attachment(s)
    • Replies: 5
    • Views: 9,156
    BB_Trafffer
    09.10.23 11:40 Go to last post

  20. Question Gift stuck in mail for past 20+ days

    On Sept 12 I was a low level player and a high lvl player helped me as well as gave me a Gift in the mail. I was unable to retrieve it but assumed...

    Started by AwesomeFan, 04.10.23 02:55
    gifts, mail, stuck
    • Replies: 2
    • Views: 884
    TheHopefulOne
    04.10.23 11:18 Go to last post
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