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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 46,475
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 183,487
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,428,611
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 181,817
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 826,773
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 192,932
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Missing resources on expired trade

    So, after managing to login to the forum after quite some time, here's my bug : During the xmas event, I added a trade, selling 15k presents for...

    Started by BlackHeat, 16.01.23 09:11
    1 Attachment(s)
    • Replies: 2
    • Views: 812
    BlackHeat
    16.01.23 12:53 Go to last post

  2. adventure cuuld not start

    I don't know what went wrong，I can't start an adventure Keep cleaning cache

    Started by RADIUS2023, 11.01.23 17:20
    1 Attachment(s)
    • Replies: 1
    • Views: 1,039
    BB_Trafffer
    12.01.23 12:22 Go to last post

  3. Missing General

    Hi, I lost my Battle Hardened General on his way to an adventure. I did all the refreshing, clearing cache, restarting, using other browser,...

    Started by Langwin, 05.10.12 10:14
    2 Pages •
    1 2
    • Replies: 14
    • Views: 14,418
    Qualan
    06.01.23 12:39 Go to last post

  4. Ridicilously Massive Barrel BUG!

    Hi, After building the Ridiculously Massive Barrel, it did not increase the maximum capacity of all resources in the warehouse, only randomly some...

    Started by Bruhaha35, 29.12.22 16:16
    • Replies: 3
    • Views: 3,301
    BB_Trafffer
    02.01.23 09:56 Go to last post

  5. Can't delete auction mails

    I placed bids in the latest auction and was outbid a few times Now the auction has ended a long time ago but the "You have been outbid" mails are...

    Started by Niclin, 26.12.22 04:45
    • Replies: 2
    • Views: 7,014
    Max_turtle
    29.12.22 14:24 Go to last post

  6. Exclamation Winter Wonderland Revisited adventure

    Lost the addie yesterday when had to refresh. It *says* it will return by email but nothing yet and I can't finish the quest chain without it! ...

    Started by Imshi, 01.01.22 09:33
    2 Pages •
    1 2
    • Replies: 11
    • Views: 18,373
    Qualan
    28.12.22 12:29 Go to last post

  7. Error launching game

    abort("both async and sync fetching of the wasm failed") at Error at jsStackTrace...

    Started by Harlequin1963, 30.10.22 12:31
    • Replies: 2
    • Views: 8,873
    SunlitByways
    27.12.22 00:11 Go to last post

  8. locket friary in new guild market

    Hi Today we had a new Guild market but we can't buy the friary. Say we have reached the limit of this item https://prnt.sc/Y-z59BgC9lJo is a bug...

    Started by pccenter, 22.12.22 15:50
    • Replies: 6
    • Views: 10,666
    lordloocan
    23.12.22 14:36 Go to last post

  9. Colony resources gathering - pine wood logs instead of iron ore

    Hi Team, I got just one small Colony that should produce iron ore. But when gathered, a flying icon is of pinewood log, and pinewood counter gets...

    Started by JohnnyZabyaka, 21.12.22 14:02
    1 Attachment(s)
    • Replies: 2
    • Views: 2,129
    JohnnyZabyaka
    22.12.22 20:39 Go to last post

  10. Quest did not complete - Send Out The Explorer

    Hi team, Quest Send Out The Explorer has not been completed after conquering the colony. I have logged out and back in multiple times, which does...

    Started by JohnnyZabyaka, 21.12.22 13:36
    colonizing, quests 1 Attachment(s)
    • Replies: 0
    • Views: 1,451
    JohnnyZabyaka
    21.12.22 13:36 Go to last post

  11. Exclamation Minor Bug in various "buff buildings"

    Issue: When i want to Queue a buff in various buildings the queue loads and show and refreshes after clicking the Green "acccept" ticker. But if i...

    Started by Gubbie, 19.12.22 18:28
    queue, queue slot
    • Replies: 0
    • Views: 1,181
    Gubbie
    19.12.22 18:28 Go to last post

  12. How to get staff to see a case?

    Hi, I've had a (major) issue that there seems to be 2 accounts linked to my single email address login, when December started, I couldn't log in like...

    Started by Wazza676, 13.12.22 06:34
    • Replies: 3
    • Views: 5,271
    BB_Trafffer
    16.12.22 15:04 Go to last post

  13. Wondrous Winter Residence (2021)

    Description says 1000 presents to level from 7 to 8, but to actually upgrade it costs 4500, please fix.

    Started by Renaan, 20.12.21 12:32
    16 Pages •
    1 2 3 ... 16
    • Replies: 157
    • Views: 82,578
    SkinFlynt
    14.12.22 09:55 Go to last post

  14. Quest Hugged Memento

    When trying to complete the above mentioned quest Hugged Memento, which requires 2 missions to be completed it will not complete and does not appear...

    Started by Admiral-1, 09.12.22 10:49
    • Replies: 0
    • Views: 939
    Admiral-1
    09.12.22 10:49 Go to last post

  15. Thumbs down New low BB

    So now we don't get any Game update information on homepage? You just shutdown the servers and we have to check German site for information?

    Started by sk_setttler, 08.12.22 07:16
    2 Pages •
    1 2
    • Replies: 19
    • Views: 8,132
    Max_turtle
    08.12.22 08:45 Go to last post

  16. getting booted regular

    Anyone else getting booted back to ubi log in screen on a regular basis, happened to me 5 or more times within the last hour

    Started by Russellfire366, 06.12.22 21:31
    • Replies: 6
    • Views: 3,884
    Brobekk
    07.12.22 10:56 Go to last post

  17. Missing Buildings in economie overview

    Hi, i wanted to check how much oil i produce, but in the economie overview i only get my tributes with 0 production, missing my oil-mills and...

    Started by Max_turtle, 07.12.22 07:38
    • Replies: 0
    • Views: 1,723
    Max_turtle
    07.12.22 07:38 Go to last post

  18. Mountain Labyrinth error

    I am at the last camp #17 it will not show up, then I noticed I had one "rubble" left to clear I do not have a buff to cover it. Somewhere in my...

    Started by Donalyn, 05.12.22 10:33
    • Replies: 3
    • Views: 3,922
    Qualan
    06.12.22 06:57 Go to last post

  19. Thumbs down Game is not loading

    There were some posts about this in another thread but I think this deserves thread of it's own. Game is not loading for me and couple of...

    Started by sk_setttler, 06.10.22 05:24
    6 Pages •
    1 2 3 ... 6
    • Replies: 58
    • Views: 31,951
    BB_Trafffer
    02.12.22 15:44 Go to last post

  20. Pinned quests

    In Unity these are broken when at some sub quests are pay and the others are produce. The on screen pop shows the pay twice and not the production...

    Started by DorotheusII, 01.12.22 07:01
    • Replies: 0
    • Views: 600
    DorotheusII
    01.12.22 07:01 Go to last post
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