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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 43,691
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 171,298
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,408,374
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 177,108
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 809,025
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 190,446
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Problem with Easter Egg Tree?

    Paraphrasing the descriptor for the treeit says explorers sent before it expires will bring back extra event resource... Humbles and fast explorers...

    Started by stonewaller, 12.06.23 18:30
    2 Pages •
    1 2
    • Replies: 10
    • Views: 7,934
    First_Lord
    21.12.23 13:10 Go to last post

  2. Misty Cake & Chat

    I started the adventure Misty Cake, sent generals but cannot attack the camps. Tried to ask in the chat - there is no empty line there - to write...

    Started by faivq, 31.08.20 20:19
    4 Pages •
    1 2 3 ... 4
    • Replies: 30
    • Views: 67,563
    Qualan
    20.12.23 08:42 Go to last post

  3. Cant log in on Sandy Cove

    I have been playing most of the day, logged out to start xmas event and have been able to log in since, been trying for 45 min. /edit/ Just got...

    Started by Pugismagic, 18.12.23 08:52
    • Replies: 2
    • Views: 1,816
    Pugismagic
    19.12.23 20:13 Go to last post

  4. Connection Issue - connection to the server is lost

    Hello, my account is on Sandycove world/server. Since three days, my gameplay is interrupted by frequent disconnection from the game server and...

    Started by Jiggy8, 13.11.23 17:47
    • Replies: 6
    • Views: 6,588
    Jiggy8
    18.12.23 03:03 Go to last post

  5. [Sandycove] CHAT is DEAD

    From today afternoon, dont be surprised, chat is dead, if you post something or whisper, other side or even you see only name and empty line, which...

    Started by First_Lord, 02.12.23 15:28
    2 Pages •
    1 2
    • Replies: 15
    • Views: 7,390
    DorotheusII
    17.12.23 05:48 Go to last post

  6. no skills at geo on vacation

    after maintenance I noticed the geo on vacation brings only small deposits back and after a check I saw there are no more skills. maybe it was a bug...

    Started by Concita, 15.12.23 10:12
    • Replies: 0
    • Views: 2,179
    Concita
    15.12.23 10:12 Go to last post

  7. Longboat Storehouse disappeared (no warning or information given whatsoever)

    Prima facie, I do not consider this as a bug but a choice made by the developers to make this long awaited reward (at least by me) a temporary...

    Started by Jiggy8, 29.10.23 10:10
    4 Pages •
    1 2 3 ... 4
    bug, building, disappearing, problem, storehouse
    • Replies: 34
    • Views: 19,947
    Jiggy8
    14.12.23 15:51 Go to last post

  8. Lost 3½ days of produktion time on my noble bookbinder tribute

    Hi, I aquired my tribute building for "Noble bookbinder" last thursday around 12.00am, i placed it on my isle - and today, this morning around...

    Started by AkaoPewEw, 04.12.23 12:23
    • Replies: 5
    • Views: 11,516
    AkaoPewEw
    05.12.23 14:53 Go to last post

  9. [Sandycove] Chat is blank

    Hello, from yesterday my chat is blank. Is it for everyone or just me stuck ? :) screenshot: https://ibb.co/MSKDKxQ

    Started by bankeris, 03.12.23 11:07
    • Replies: 3
    • Views: 1,949
    BB_Trafffer
    04.12.23 08:34 Go to last post

  10. Note of bug with Oil Mill Tribute

    Just want to mention that this one does not work in Economy Overview, all others works fine. It says zero in production, while the others ones count...

    Started by Ames_84, 26.11.23 15:51
    • Replies: 7
    • Views: 3,360
    BB_Trafffer
    29.11.23 11:04 Go to last post

  11. Angry Bandit Adventure Season

    Hey BB, Next time you give us a mini event that encourages us to do adventures, how about making sure the servers are up to it? I started a...

    Started by Kafka-, 25.11.23 16:10
    • Replies: 5
    • Views: 4,625
    BB_Trafffer
    29.11.23 10:41 Go to last post

  12. Expedition Achievements not working

    Hi, Thanks for the animation/unit swapping fix, was kind of hoping the error with the achievements would be fixed at the same time. Is there any...

    Started by Nickolas_Drynn, 28.11.23 13:15
    2 Attachment(s)
    • Replies: 2
    • Views: 873
    Nickolas_Drynn
    28.11.23 15:30 Go to last post

  13. Longboat Warehouse/Storehouse

    Hi! I received a Longboat Storehouse on the recent halloween event. I looked it up on the Wiki and the 'Building' section listed the Longboat...

    Started by Tibirius, 24.11.23 19:13
    • Replies: 3
    • Views: 2,204
    BB_Trafffer
    27.11.23 10:33 Go to last post

  14. Militia->The Militia :Uncompletable

    I got so caught up in the Halloween event that I forgot to complete the quest "Militia->The Militia" and I am now level 51 and my island and...

    Started by AwesomeFan, 16.11.23 11:46
    • Replies: 3
    • Views: 1,664
    AwesomeFan
    22.11.23 11:54 Go to last post

  15. Bookbinder problems

    Bookbinder problems: resources are calculated incorrectly

    Started by Juggernaut-II, 22.11.23 08:54
    2 Attachment(s)
    • Replies: 1
    • Views: 836
    Jiggy8
    22.11.23 09:36 Go to last post

  16. Question 5188

    If someone buffs a deposit on your island when offline and all you get is an email saying '5188' what does it mean? what actually happened here?

    Started by Axecairne, 20.11.23 10:43
    1 Attachment(s)
    • Replies: 2
    • Views: 2,888
    Max_turtle
    22.11.23 08:31 Go to last post

  17. game mathematics calculating incorrectly

    Yesterday I started my new path finder quests, one of the quests was to gain 2000 exo wood logs from adv's. I did an outlaws adv and having prem and...

    Started by andi13, 14.11.23 12:14
    • Replies: 0
    • Views: 913
    andi13
    14.11.23 12:14 Go to last post

  18. Looming Danger

    Has anyone else had a problem with the venture Looming Danger? I started the venture last night but when I logged in this morning the venture had...

    Started by sugarjube, 02.11.22 01:19
    • Replies: 6
    • Views: 4,402
    wintertime
    10.11.23 12:48 Go to last post

  19. Exclamation game stuck on loading screen, no messages no errors, sandy server

    refreshing, Ctrl+F5, cookie deletetion.. nothing helps.. game stuck on loading screen, no messages no errors, sandy server

    Started by bankeris, 08.11.23 12:57
    • Replies: 2
    • Views: 6,244
    oooh
    10.11.23 08:20 Go to last post

  20. Can anyone explain this weird quest showing up when I loaded into Monsters in themist

    this quest showed up for a few minutes when I loaded into Monsters in the Mist. then it was gone. https://imgur.com/a/k6qs0aw

    Started by KingTheodred, 01.11.23 14:56
    • Replies: 3
    • Views: 7,695
    Qualan
    02.11.23 19:41 Go to last post
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