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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 67
    • Posts: 1,418
  1. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    24 Pages
    1 2 3 ... 24
    • Replies: 238
    • Views: 198,874
    15.06.20 20:50 Go to last post
  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    31 Pages
    1 2 3 ... 31
    • Replies: 301
    • Views: 626,915
    12.02.20 11:34 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 9
    • Views: 88,465
    19.12.19 12:29 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 99,018
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. forge text

    when buffed forge text is a little too big (http://prntscr.com/tbkzj3). goes into scrolling mode

    Started by JohnRo79, Today 06:52
    • Replies: 0
    • Views: 16
    Today 06:52 Go to last post
  2. Cancelled Practice Game quest not returned to star menu

    I started the "Complete the practice match" on the summer 2020 event but not having the resources to complete it, I decided to cancel and try again...

    Started by JuliusBoudicca, 22.06.20 18:24
    • Replies: 2
    • Views: 105
    Yesterday 21:30 Go to last post
  3. Flash ending in 2020

    Searcher the forum and noone is discussing this topic. Adobe is killing flash in 2020. As far as I know only google will keep it alive for few more...

    Started by VRES, 05.06.19 13:46
    10 Pages
    1 2 3 ... 10
    • Replies: 91
    • Views: 100,399
    Yesterday 20:39 Go to last post
  4. Bugg empty space river house, water mansions, large river house

    https://prnt.sc/sopg9j https://prnt.sc/soph6x https://streamable.com/pi11hd

    Started by tastino, 27.05.20 11:08
    • Replies: 2
    • Views: 144
    Yesterday 01:53 Go to last post
  5. Population count broken in event after donating 2000 settlers

    Population count broken in event after donating 2000 settlers and refilling from star Mayors says pop full Header count says 2000 not there

    Started by Harlequin_1963, 23.06.20 08:46
    • Replies: 6
    • Views: 208
    01.07.20 10:44 Go to last post
  6. Fairy Dust has stopped working after the last game update

    Tested and verified by noting the position of a collectible in daily "collect all" task, applying Fairy Dust and the collectible not being...

    Started by king_g_, 25.03.20 06:12
    2 Pages
    1 2
    new bug
    • Replies: 17
    • Views: 5,052
    29.06.20 05:36 Go to last post
  7. Bakery bug

    Bakery bug I was not happy with the location of my bakery tribute so I decided to move it, there is however a cost of 300 pinewood planks & 250...

    Started by katystrofe, 23.06.20 14:23
    • Replies: 4
    • Views: 186
    25.06.20 13:19 Go to last post
  8. Angry Gems

    Gems At the top of the screen there are 2 icons showing Gems - Gems with a total and Gems with a plus sign by its side. I have open numerous boxes...

    Started by Taffy, 24.06.20 21:20
    • Replies: 0
    • Views: 65
    24.06.20 21:20 Go to last post
  9. No GEMS Money Taken

    I bought Gems yesterday while the happy hour was on I didnt get the usual email confirming order and havent had the gems yet the money has been taken...

    Started by ginny31, 20.06.20 09:11
    • Replies: 8
    • Views: 261
    23.06.20 18:59 Go to last post
  10. Island not loading

    For about 2 months now, I've had issues with my island not loading completely (https://prnt.sc/t4rgar). I can't apply buffs to buildings or target...

    Started by Trigintiljon, 23.06.20 06:35
    • Replies: 1
    • Views: 83
    23.06.20 10:36 Go to last post
  11. Thorough Geologist Bug

    It won't go out and find any deposit. It just cancel the task itself. I tried with other geologist, all work but him.

    Started by Jins, 22.06.20 14:39
    bug
    • Replies: 1
    • Views: 70
    22.06.20 16:07 Go to last post
  12. Question Merging of Legacy and Ubisoft Accounts Issue

    My mother has nearly had a heart attack when she tried to log into the game today. She has a legacy settlers account under email1 (sandieg) She...

    Started by Xrystal, 02.06.20 17:25
    • Replies: 7
    • Views: 375
    21.06.20 09:45 Go to last post
  13. Missing Mountains after Update 16/6/2020

    So it seems some mountains have vanished and other just don't look quite right. Screenshot from sector CTRL+5 (Archi islands) ...

    Started by WildWizard, 16.06.20 10:10
    • Replies: 9
    • Views: 452
    18.06.20 13:55 Go to last post
  14. Major firewall intrusion prevent software (Snort) automatically blocks TSO.

    Hi, Sort blocks TSO traffic with the message: (http_inspect) INVALID CHUNK SIZE OR CHUNK SIZE FOLLOWED BY JUNK CHARACTERS (SID 120:28) ...

    Started by Jove, 17.06.20 17:43
    • Replies: 0
    • Views: 111
    17.06.20 17:43 Go to last post
  15. Ore deposit bug

    Hi all, after the last patch I have a strange bug. When I queue an iron or coal mine for building, but then cancel them, they disappear from the...

    Started by Kmeta, 18.08.12 22:02
    2 Pages
    1 2
    • Replies: 10
    • Views: 15,841
    17.06.20 14:43 Go to last post
  16. Issues on Internet Explorer and Firefox

    Dont have a clue whats going on with the game I cant log in with IE at all I keep getting a message saying uplay is inaccessible. On Firefox I'm...

    Started by MaelstromJ, 06.06.20 14:08
    • Replies: 6
    • Views: 377
    13.06.20 11:38 Go to last post
  17. Angry Ubisoft login T&C's

    Having slogged through the looong Ubisoft terms & conditions ...... :mad: I can happily say when it becomes the only option for login, I will be...

    Started by chaos51, 03.06.20 07:36
    2 Pages
    1 2
    • Replies: 10
    • Views: 450
    06.06.20 02:30 Go to last post
  18. unable to log in

    anyone having issues trying to login, was on the site earlier this morning, then got booted with error message coming up, and been unable to login...

    Started by jonno697, 05.06.20 12:26
    • Replies: 0
    • Views: 112
    05.06.20 12:26 Go to last post
  19. Guildie cannot login - white screen at login

    Member if guild gets this when tries to login prnt.sc/ssmq14 Started when the new Ubi login option arrived. Solutions? Has cleared cache, tried...

    Started by lordloocan, 02.06.20 21:46
    • Replies: 6
    • Views: 187
    03.06.20 19:16 Go to last post
  20. Stuck on loading

    After windows update stuck on game loading. Can't access game.

    Started by audrdem, 02.06.20 05:19
    • Replies: 2
    • Views: 103
    02.06.20 05:55 Go to last post

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