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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 67
    • Posts: 1,418
  1. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    24 Pages
    1 2 3 ... 24
    • Replies: 237
    • Views: 178,249
    01.05.20 17:35 Go to last post
  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    31 Pages
    1 2 3 ... 31
    • Replies: 301
    • Views: 590,251
    12.02.20 11:34 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 9
    • Views: 86,352
    19.12.19 12:29 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 95,065
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Cannot Access Game

    For approx last 8 hours I have been unable to access the game. At about 0200 CET this morning I suffered a Comms Failure (with the picture of the...

    Started by cat_flap, 31.05.20 08:55
    • Replies: 4
    • Views: 151
    Yesterday 09:13 Go to last post
  2. Population count bug?

    Here is a screenshot of my population overview. My population capacity hasn't changed for a while, I don't have any troops building or any adventures...

    Started by IainC, 31.05.20 17:34
    • Replies: 3
    • Views: 82
    Yesterday 08:39 Go to last post
  3. Questions about playing on Steam

    I have been playing on browser for years with Facebook login. I wonder if there is a way I can play the same account in steam. Anyone know anything...

    Started by Jins, 28.05.20 22:58
    • Replies: 4
    • Views: 133
    31.05.20 16:21 Go to last post
  4. cant log in at all

    keep getting sent to a ubisoft screen that says Error. are others getting the same?

    Started by DaisyKay, 28.05.20 09:39
    • Replies: 8
    • Views: 367
    30.05.20 01:19 Go to last post
  5. new Ubisoft Account

    By trying new login by Ubisoft Account I get a pop up with new Terms and Conditions (or something to accept) - I cant say what as it is written (for...

    Started by czezz, 28.05.20 11:53
    • Replies: 2
    • Views: 293
    29.05.20 10:02 Go to last post
  6. Lightbulb vBulletin version and calendar update required

    Is there a subtle message ::mail:: that TSO players ::settler:: are meant to read into BB's ::skull:: ongoing support for this game when even this...

    Started by PharTing, 28.05.20 10:55
    • Replies: 0
    • Views: 81
    28.05.20 10:55 Go to last post
  7. Flash ending in 2020

    Searcher the forum and noone is discussing this topic. Adobe is killing flash in 2020. As far as I know only google will keep it alive for few more...

    Started by VRES, 05.06.19 13:46
    8 Pages
    1 2 3 ... 8
    • Replies: 72
    • Views: 83,294
    28.05.20 05:34 Go to last post
  8. Unhappy Update Older Production Chain

    hi I have a problem with the "update older production chain" quest - Importaint Pinewood - 1. Have a production value of at least 0 every...

    Started by Lord-dimitri, 27.05.20 11:55
    quest help
    • Replies: 1
    • Views: 45
    27.05.20 12:55 Go to last post
  9. Bugg empty space river house, water mansions, large river house

    https://prnt.sc/sopg9j https://prnt.sc/soph6x https://streamable.com/pi11hd

    Started by tastino, 27.05.20 11:08
    • Replies: 0
    • Views: 27
    27.05.20 11:08 Go to last post
  10. Bugg Guild Quests

    https://prnt.sc/soosuc After guild Quests change i see bugg persist https://prnt.sc/soqmdr /merged double posts BB_Trafffer

    Started by tastino, 27.05.20 11:01
    • Replies: 0
    • Views: 27
    27.05.20 11:01 Go to last post
  11. Magic Ink

    Hi, in Rarity Provisioning House in resources I let make magic ink, after 10 minutes it is done (1 lot), but I do not have more map fragments and...

    Started by Rejik, 26.05.20 07:24
    • Replies: 1
    • Views: 46
    26.05.20 07:33 Go to last post
  12. Split city in fall, in mini event 2020, P1 get about 500kxp, p2 get 1.2mxp?

    Hello anyone out there, I have been doing split city in fall for the mini may 2020 event. Base in wiki, the xp is around 400kxp, so 100% xp...

    Started by El-Pulpo, 25.05.20 17:30
    • Replies: 1
    • Views: 67
    25.05.20 17:35 Go to last post
  13. two weekly challence tasks

    There was only one task before. now always comes 2 tasks. I asked other friends, they always had one task. why do i have the 2nd task. is it a...

    Started by swerdat, 25.05.20 06:36
    • Replies: 0
    • Views: 55
    25.05.20 06:36 Go to last post
  14. General Disappeared

    Hi, My General suddenly disappeared from Island. Please check. I tried to log in after 30 mint but still same issue.

    Started by Bilawal, 23.05.20 19:55
    • Replies: 0
    • Views: 62
    23.05.20 19:55 Go to last post
  15. Fairy Dust has stopped working after the last game update

    Tested and verified by noting the position of a collectible in daily "collect all" task, applying Fairy Dust and the collectible not being...

    Started by king_g_, 25.03.20 06:12
    2 Pages
    1 2
    new bug
    • Replies: 12
    • Views: 3,057
    20.05.20 11:18 Go to last post
  16. Guild Merchant locked

    Bugged again same as the other time,Imp store is locked even though it wasn't bought. prnt.sc/s0x35q

    Started by cheethamhill, 17.04.20 03:23
    2 Pages
    1 2
    • Replies: 15
    • Views: 2,408
    08.05.20 15:39 Go to last post
  17. PVP Acheivements not registering defence bug

    I have already reported this to Support who are investigating, but I just wanted to post here and see if anyone else has noticed... I only started...

    Started by Thejollyone, 07.05.20 07:23
    • Replies: 4
    • Views: 653
    07.05.20 12:45 Go to last post
  18. Wondrous residence limits

    You could buy as far as i remember 10 in the merchant at 14995 gems each i have never bought one but just noticed my limit has dropped by 3 to 7 I do...

    Started by hades8840, 02.05.20 22:50
    • Replies: 7
    • Views: 1,017
    05.05.20 12:01 Go to last post
  19. Thumbs down Need a better contact for support

    I have been trying to log in for 1 month, messaging support back and forth, who just don't read my emails, or do not have any interest in helping....

    Started by AlexD, 28.04.20 17:32
    • Replies: 6
    • Views: 890
    01.05.20 17:24 Go to last post
  20. Foot of the Mountain Bug (possibly other MCC adv's as well)

    Today I have been doing Foot of the Mountain again, an adventure I have done many times. I cleared the early camps to remove the fog, buffed the 5...

    Started by fishslice, 10.03.20 22:48
    6 Pages
    1 2 3 ... 6
    • Replies: 55
    • Views: 8,743
    29.04.20 16:19 Go to last post

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