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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 360,958
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 110,671
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 440,713
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,702,482
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,082,445
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 410,658
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Login Problems are not Resolved

    A message is appearing that log in problems for all regions have been fixed but I still am not able to access the US servers on any browser. I had...

    Started by Larasxx, Today 17:57
    • Replies: 0
    • Views: 78
    Larasxx
    Today 17:57 Go to last post

  2. Account hacked

    Hello, my Ubisoft account was hacked. I have technical problem with getting back my UBI acc and technical support is bad. TSO login is tied to a...

    Started by Prvi, Today 16:34
    • Replies: 0
    • Views: 32
    Prvi
    Today 16:34 Go to last post

  3. the version of my settlers homepge doesnt work

    https://www.thesettlersonline.net/en/home this link shows up a white loading screen and i cant join into my server via that.. normally it shows a...

    Started by darkmobius, 12.06.25 09:48
    • Replies: 8
    • Views: 340
    DukeNukemPL
    Today 15:48 Go to last post

  4. forum since 'update'

    can you please fix the forum - since the update it has moved to the hard right and I can't even see everything. It is like you decreased the right...

    Started by Larasxx, Today 15:32
    • Replies: 0
    • Views: 19
    Larasxx
    Today 15:32 Go to last post

  5. Spanish server is down - 13-06-2025

    Hello The Spanish server is down in these moments,... Greetings

    Started by Harry-SP, Yesterday 15:36
    • Replies: 8
    • Views: 225
    Larasxx
    Today 13:28 Go to last post

  6. US server (ares) issues

    I have not been able to log in for more that 2 days now. This morning I was able to get the log in screen, but it won't go past that.

    Started by Tandri, Yesterday 16:44
    • Replies: 2
    • Views: 175
    Larasxx
    Today 05:43 Go to last post

  7. Spanish server

    Hello Probably you've noticed it or maybe not, just in case, ... The Spanish server seems to be "broken", the settlers url doesn't work...

    Started by Harry-SP, 11.06.25 19:07
    • Replies: 5
    • Views: 337
    Harry-SP
    12.06.25 14:56 Go to last post

  8. [BUG] Cannot cancel the adventure invitation

    Hi, I cannot cancel the adventure invitation, i click to cancel, i have the prompt dialog for the confirmation and i click to the check mark (ok...

    Started by Shadowvzs87, 12.06.25 10:46
    • Replies: 0
    • Views: 58
    Shadowvzs87
    12.06.25 10:46 Go to last post

  9. Loading Screen stuck after update

    I cannot login, the loading screen gets stuck at the same point and just stays there forever.

    Started by LordCerveau, 11.06.25 08:56
    2 Pages •
    1 2
    • Replies: 15
    • Views: 1,043
    Kafka-
    11.06.25 17:47 Go to last post

  10. Balanced Geologist hasn't refilled deposits

    After 11 "succesful" searches in LA Server she hasn't refilled any, please fix. And also: is it safe to use Brohmann without loosing mercenaries?

    Started by Sandycat, 20.05.25 13:25
    • Replies: 5
    • Views: 1,128
    Sandycat
    05.06.25 20:24 Go to last post

  11. A new event and...we can't login anymore.. New tradition ubisoft?

    Well we had to wait for it.. But sure... connection has been lost.... And sure...ubisoft doesnt respond.. They never do

    Started by theemutsje, 23.04.25 06:52
    • Replies: 2
    • Views: 1,011
    sylviemother
    03.06.25 16:37 Go to last post

  12. Dutch server

    Hi, am I the only one who cannot contact the Dutch server? Densje144

    Started by Densje144, 08.04.19 19:17
    2 Pages •
    1 2
    • Replies: 12
    • Views: 10,475
    bellejt
    19.05.25 08:22 Go to last post

  13. Polish server does not work - Dolina Odkrywców

    I am reporting a problem on one of polish servers - Dolina Odkrywców. I can log in to my accoount but the game is loading forever and I can't enter...

    Started by Poppyhead, 13.05.25 16:23
    • Replies: 3
    • Views: 884
    mroznyCzarek
    13.05.25 19:21 Go to last post

  14. Unable to load game through Steam.

    Hello friends.. I left the game for a long time and then came back to it.. But when I run it from the Steam platform, it does not work:(:(.. Please...

    Started by SXDDX32, 11.05.25 12:11
    • Replies: 2
    • Views: 566
    Simonthe1
    12.05.25 16:26 Go to last post

  15. account compromised

    Hi, I would like to know how many times ubisoft wants me to change my password! I changed it 5 times or more a few months ago, and now I have changed...

    Started by Pamissou, 06.05.25 11:53
    • Replies: 0
    • Views: 542
    Pamissou
    06.05.25 11:53 Go to last post

  16. no gems

    I bought gems 24/04/2025 still have not received but what makes it even worser is NO ONE has contacted me and ive sent 4 tickets no word not a how...

    Started by Debbzz, 06.05.25 03:11
    • Replies: 0
    • Views: 412
    Debbzz
    06.05.25 03:11 Go to last post

  17. Quest doesn't count buffes on building

    For the quest Starfall / Altered State / Eerie Spires, I buffed the building Advanced Toolmaker and I'm making 56 units, but the quest counts only 28...

    Started by Meslamtaea, 04.05.25 18:29
    • Replies: 1
    • Views: 353
    Qualan
    05.05.25 13:19 Go to last post

  18. explorers unable to find treasure

    over the last two/three days I have been getting explorers unable to find treasure there's a code with it but i didnot catch it I'll update in...

    Started by Margowicz1, 27.04.25 19:53
    • Replies: 1
    • Views: 543
    Pier
    02.05.25 04:02 Go to last post

  19. Generals gone with today server crash

    Hi, I bought 2 gem pack with generals (paid few hundred of $) then they more of them gone today What happened? I sent them to the YWC (young...

    Started by Shadowvzs87, 24.04.25 07:53
    1 Attachment(s)
    • Replies: 2
    • Views: 680
    Shadowvzs87
    25.04.25 05:30 Go to last post

  20. guild market

    are you ever going to change it or is it just a screw you lot we're out (ubi point of view)?

    Started by Margowicz1, 15.04.25 09:25
    • Replies: 2
    • Views: 1,246
    Margowicz1
    19.04.25 13:47 Go to last post
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