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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,430
  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 23,882
    13.11.23 03:13 Go to last post
  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 109,368
    08.11.23 11:58 Go to last post
  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,286,711
    18.08.23 10:52 Go to last post
  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 19
    • Views: 149,029
    13.01.22 17:09 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 686,315
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 171,756
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Exclamation Game not loads anymore, ASAP help

    Morning. I tried to put 25 resourses to weekly ship quest and boom error. And game stuck on loading screen, tried ctrl+F5, tried to clear cookies......

    Started by bankeris, 20.10.23 06:16
    • Replies: 9
    • Views: 1,061
    Yesterday 14:18 Go to last post
  2. Is this a me problem, or a BB problem?

    When the loading page gets stuck at about 90%... why? I clear the cache, doesn't work. Leave it for a day or two, come back try again, oh it works...

    Started by Siobhan76, 21.11.23 04:43
    • Replies: 7
    • Views: 927
    Yesterday 14:16 Go to last post
  3. Lost 3½ days of produktion time on my noble bookbinder tribute

    Hi, I aquired my tribute building for "Noble bookbinder" last thursday around 12.00am, i placed it on my isle - and today, this morning around...

    Started by AkaoPewEw, 04.12.23 12:23
    • Replies: 5
    • Views: 207
    05.12.23 14:53 Go to last post
  4. [Sandycove] CHAT is DEAD

    From today afternoon, dont be surprised, chat is dead, if you post something or whisper, other side or even you see only name and empty line, which...

    Started by First_Lord, 02.12.23 15:28
    2 Pages
    1 2
    • Replies: 14
    • Views: 1,174
    04.12.23 12:55 Go to last post
  5. [Sandycove] Chat is blank

    Hello, from yesterday my chat is blank. Is it for everyone or just me stuck ? :) screenshot:

    Started by bankeris, 03.12.23 11:07
    • Replies: 3
    • Views: 279
    04.12.23 08:34 Go to last post
  6. Note of bug with Oil Mill Tribute

    Just want to mention that this one does not work in Economy Overview, all others works fine. It says zero in production, while the others ones count...

    Started by Ames_84, 26.11.23 15:51
    • Replies: 7
    • Views: 838
    29.11.23 11:04 Go to last post
  7. Angry Bandit Adventure Season

    Hey BB, Next time you give us a mini event that encourages us to do adventures, how about making sure the servers are up to it? I started a...

    Started by Kafka-, 25.11.23 16:10
    • Replies: 5
    • Views: 677
    29.11.23 10:41 Go to last post
  8. Expedition Achievements not working

    Hi, Thanks for the animation/unit swapping fix, was kind of hoping the error with the achievements would be fixed at the same time. Is there any...

    Started by Nickolas_Drynn, 28.11.23 13:15
    • Replies: 2
    • Views: 202
    28.11.23 15:30 Go to last post
  9. Longboat Warehouse/Storehouse

    Hi! I received a Longboat Storehouse on the recent halloween event. I looked it up on the Wiki and the 'Building' section listed the Longboat...

    Started by Tibirius, 24.11.23 19:13
    • Replies: 3
    • Views: 478
    27.11.23 10:33 Go to last post
  10. Militia->The Militia :Uncompletable

    I got so caught up in the Halloween event that I forgot to complete the quest "Militia->The Militia" and I am now level 51 and my island and...

    Started by AwesomeFan, 16.11.23 11:46
    • Replies: 3
    • Views: 470
    22.11.23 11:54 Go to last post
  11. Bookbinder problems

    Bookbinder problems: resources are calculated incorrectly

    Started by Juggernaut-II, 22.11.23 08:54
    • Replies: 1
    • Views: 289
    22.11.23 09:36 Go to last post
  12. Question 5188

    If someone buffs a deposit on your island when offline and all you get is an email saying '5188' what does it mean? what actually happened here?

    Started by Axecairne, 20.11.23 10:43
    • Replies: 2
    • Views: 356
    22.11.23 08:31 Go to last post
  13. Longboat Storehouse disappeared (no warning or information given whatsoever)

    Prima facie, I do not consider this as a bug but a choice made by the developers to make this long awaited reward (at least by me) a temporary...

    Started by Jiggy8, 29.10.23 10:10
    4 Pages
    1 2 3 ... 4
    bug, building, disappearing, problem, storehouse
    • Replies: 32
    • Views: 3,440
    20.11.23 18:50 Go to last post
  14. Connection Issue - connection to the server is lost

    Hello, my account is on Sandycove world/server. Since three days, my gameplay is interrupted by frequent disconnection from the game server and...

    Started by Jiggy8, 13.11.23 17:47
    • Replies: 5
    • Views: 708
    16.11.23 14:18 Go to last post
  15. game mathematics calculating incorrectly

    Yesterday I started my new path finder quests, one of the quests was to gain 2000 exo wood logs from adv's. I did an outlaws adv and having prem and...

    Started by andi13, 14.11.23 12:14
    • Replies: 0
    • Views: 363
    14.11.23 12:14 Go to last post
  16. Looming Danger

    Has anyone else had a problem with the venture Looming Danger? I started the venture last night but when I logged in this morning the venture had...

    Started by sugarjube, 02.11.22 01:19
    • Replies: 6
    • Views: 1,966
    10.11.23 12:48 Go to last post
  17. Exclamation game stuck on loading screen, no messages no errors, sandy server

    refreshing, Ctrl+F5, cookie deletetion.. nothing helps.. game stuck on loading screen, no messages no errors, sandy server

    Started by bankeris, 08.11.23 12:57
    • Replies: 2
    • Views: 539
    10.11.23 08:20 Go to last post
  18. Can anyone explain this weird quest showing up when I loaded into Monsters in themist

    this quest showed up for a few minutes when I loaded into Monsters in the Mist. then it was gone.

    Started by KingTheodred, 01.11.23 14:56
    • Replies: 3
    • Views: 1,676
    02.11.23 19:41 Go to last post
  19. duplicated skins

    Hi, i have 3 skins for barracks, all 3 the same, but split into different groups for no reason ...

    Started by andi13, 25.09.23 13:28
    • Replies: 2
    • Views: 746
    30.10.23 18:00 Go to last post
  20. Problem Darkhood Ritual Quest Halloween Event 2023

    After completing the Darkhood Quest Ritual, the image shows that there is no more drop-down menu, and it still reports that Ritual XI has not been...

    Started by joker2004, 26.10.23 15:30
    • Replies: 2
    • Views: 882
    30.10.23 12:57 Go to last post

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