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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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    Forum Statistics:

    • Threads: 67
    • Posts: 1,416
  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    30 Pages
    1 2 3 ... 30
    • Replies: 299
    • Views: 340,842
    29.09.19 21:39 Go to last post
  2. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 8
    • Views: 72,600
    22.08.18 12:29 Go to last post
  3. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 67,181
    27.07.17 15:21 Go to last post
  4. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    24 Pages
    1 2 3 ... 24
    • Replies: 233
    • Views: 65,465
    11.10.19 10:52 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. can't load plugin

    I can't play TSO anymore. It always says "can't load plugin". Using Steam for quite a while now, never had any problems until now :(

    Started by DanieLeic, 04.01.16 17:46
    5 Pages
    1 2 3 ... 5
    can't log in, failure, flashplayer, pumpkins
    • Replies: 41
    • Views: 257,227
    09.05.19 10:58 Go to last post
  2. Exclamation European English not loading

    Starting this morning "The Settlers Online" for European English has a distorted main page and doesn't load/log in; tried 3 browsers so far (...

    Started by Mpenzak, 22.02.18 04:33
    6 Pages
    1 2 3 ... 6
    • Replies: 51
    • Views: 197,152
    23.02.18 13:07 Go to last post
  3. Log-in and play issues

    Hello, Is the chat server down? I am not able to see any chat tabs.

    Started by TheAngryMan, 17.03.18 18:05
    22 Pages
    1 2 3 ... 22
    • Replies: 210
    • Views: 155,268
    20.03.18 16:35 Go to last post
  4. Easter Achievements not registering

    Bought scenario from event shop, fully completed it, received loot but achievement did not complete. Refreshed, cleared cache, changed browser, ran...

    Started by lordloocan, 02.04.18 23:02
    5 Pages
    1 2 3 ... 5
    • Replies: 49
    • Views: 143,646
    19.04.18 20:49 Go to last post
  5. Question Getting into the Christmas spirit quests

    Hello every one, I start adventure"Getting into the Christmas Spirit" before the task "Your first gift delivery!", the task request to start the...

    Started by kmaxfml, 11.12.14 12:49
    5 Pages
    1 2 3 ... 5
    christmas event
    • Replies: 49
    • Views: 138,026
    26.12.14 18:46 Go to last post
  6. Game freeze ali baba the young woodcutter

    Every time I move my generals from position 4 to position 5 after beating camp 15 my browser freezes, it does it every time without fail, am I the...

    Started by Steve1077, 14.08.17 10:46
    4 Pages
    1 2 3 ... 4
    • Replies: 33
    • Views: 131,834
    25.10.18 00:34 Go to last post
  7. Weird typing "lag" when using MS Edge

    Sometimes it can take 30 seconds or so for my keyboard input to even appear. Kind of annoying tbh. Happened after the W10 creator update. Yes...

    Started by Rhylian, 01.05.17 09:03
    3 Pages
    1 2 3
    • Replies: 27
    • Views: 122,123
    15.04.19 21:19 Go to last post
  8. Chrome (version 69 and onward)

    As posted today in version 69 chrome is going to ask for approval everytime you start up a flashpage and not able to "always allow". Title edited

    Started by Kebabtomte, 05.09.18 14:50
    3 Pages
    1 2 3
    • Replies: 22
    • Views: 121,683
    09.08.19 11:56 Go to last post
  9. PVP xp

    When i kill leader camp a i don't get PVP XP for whole sector it's that bug or new feature? i get PVP XP only for killed units not for whole...

    Started by corona88, 03.07.15 21:39
    3 Pages
    1 2 3
    • Replies: 27
    • Views: 114,859
    23.07.15 12:05 Go to last post
  10. Kicked and connection failed, no warning

    just now....

    Started by Thejollyone, 29.09.15 11:24
    66 Pages
    1 2 3 ... 66
    • Replies: 656
    • Views: 100,317
    01.10.15 20:27 Go to last post
  11. Disconnect/Server busy

    Is there any maintenance or what? I can't log in to the game. I got this message - The server is busy at the moment. Try again...

    Started by Yrvag13, 18.11.14 11:44
    17 Pages
    1 2 3 ... 17
    • Replies: 162
    • Views: 99,817
    03.04.15 06:40 Go to last post
  12. Sorry, an error occurred. Please refresh the page and try again.

    i get this error client cant load , clear cache ?

    Started by norfik, 16.09.14 10:24
    6 Pages
    1 2 3 ... 6
    • Replies: 54
    • Views: 99,682
    06.10.15 19:10 Go to last post
  13. Conscientious Geologist

    My Conscientious Geologist has upgraded following upgrades: Natural Copper Vein 3/3 and Quality Copper Mineshafts 3/3 but one of the veins gets...

    Started by Benneaz, 26.10.15 07:03
    4 Pages
    1 2 3 ... 4
    • Replies: 38
    • Views: 93,313
    21.12.15 06:06 Go to last post
  14. Star coins dont stack up

    I did a nords, and received 35763 experience points, and also 31 star coins. EVERY individual camp was killed with a star skilled general, which...

    Started by Ammok, 18.05.17 05:37
    7 Pages
    1 2 3 ... 7
    • Replies: 63
    • Views: 92,548
    29.07.18 09:45 Go to last post
  15. Buffs not remaining for full term.

    I have noticed on several occasions that my buffs either self placing or for friends are running out well before time. I gather this is also...

    Started by Mortallicus, 15.05.15 12:48
    10 Pages
    1 2 3 ... 10
    • Replies: 99
    • Views: 90,558
    03.10.18 20:41 Go to last post
  16. Rain of Arrows: No loot from adventure

    Bought a Clever Little Tailor Lootspot, used Rain of Arrows, definitely made some kills. Checked the camp I did hit, was down a fair amount of...

    Started by Sharpielein, 16.08.14 21:06
    3 Pages
    1 2 3
    • Replies: 29
    • Views: 85,074
    16.07.17 21:42 Go to last post
  17. Angry log in

    a complett disaster the last update It is almost impossebel to log in today on the europe english server

    Started by redhammer, 26.11.12 18:49
    6 Pages
    1 2 3 ... 6
    • Replies: 58
    • Views: 83,619
    29.11.12 06:00 Go to last post
  18. Server Client Fail - Connection to server lost...

    ...please click OK to refresh your client I get that on one of my PCs (win7 pro, 64bit, latest version of Mozilla firefox; we have broadband...

    Started by Mr_Murkus, 25.01.12 19:10
    4 Pages
    1 2 3 ... 4
    • Replies: 38
    • Views: 81,222
    16.03.13 15:56 Go to last post
  19. Game wont load

    Got kicked from the game and cant log back in. And thats exactly at 00:30 UK time..any explanation?

    Started by wojtasson, 26.09.13 23:38
    31 Pages
    1 2 3 ... 31
    • Replies: 302
    • Views: 80,790
    06.04.14 15:51 Go to last post
  20. Christmas Market fails

    When I used my level 4 Christmas Market for the second time, none of the buildings in the 11x11 area got a buff. The cooldown time showed 10h30...

    Started by Roel_Rulez, 29.12.18 09:03
    • Replies: 8
    • Views: 78,762
    10.01.19 17:13 Go to last post

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