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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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    • Threads: 68
    • Posts: 1,421
  1. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    20 Pages
    1 2 3 ... 20
    • Replies: 192
    • Views: 18,095
    15.10.21 02:10 Go to last post
  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    35 Pages
    1 2 3 ... 35
    • Replies: 348
    • Views: 940,683
    10.09.21 14:45 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 14
    • Views: 109,959
    06.08.21 06:21 Go to last post
  4. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 365,835
    26.12.20 06:44 Go to last post
  5. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 137,945
    27.07.17 15:21 Go to last post
  6. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Adventure loops

    I'm supprised that it seems no attempt has been made to fix problems with Adventures and pvp. The loops I come across eg. never ending battles,...

    Started by neil65146, 13.10.21 14:13
    • Replies: 1
    • Views: 171
    14.10.21 12:58 Go to last post
  2. chat

    is it just me or a general issue that chats not working at all? ok looks like its not just me HEY BB did you run a background fix in the night...

    Started by Ristlin, 13.10.21 06:44
    • Replies: 3
    • Views: 133
    13.10.21 09:24 Go to last post
  3. Zone Refresh's

    BB, it appears, from observations, that certain events trigger a Zone Refresh. While some probably are important, most seem completely pointless. ...

    Started by Torquemarda, 06.09.21 13:36
    • Replies: 6
    • Views: 451
    11.10.21 12:12 Go to last post
  4. Retreat unusable!

    Ahh, what an unpleasant problem! "Thanks" to the new system of viewing and selecting generals! When a general is intercepted unexpectedly, the...

    Started by faivq, 09.10.21 12:25
    • Replies: 2
    • Views: 154
    11.10.21 12:09 Go to last post
  5. Out of Memory - temporary solution

    Dear Settlers, Please note that there is a solution for a known "Out of Memory" error, which can be used as a temporary solution. Laboratories,...

    Started by BB_Trafffer, 06.10.21 10:31
    • Replies: 0
    • Views: 143
    06.10.21 10:31 Go to last post
  6. Royal Explorer issues

    Is the Royal Explorer actually working correctly. In the Merchants its claimed this explorer ( not cheap at over 4k gems) finds tokens . Well so far...

    Started by MaelstromJ, 17.09.21 12:10
    4 Pages
    1 2 3 ... 4
    • Replies: 34
    • Views: 1,269
    04.10.21 23:34 Go to last post
  7. Handful of balloons buff

    The provision house buff "Handful of balloons" only gives a +300% boost, not the +500% as advertised. It is the same as a barazek. For example:...

    Started by zygotes, 02.10.21 13:57
    • Replies: 2
    • Views: 116
    04.10.21 10:57 Go to last post
  8. Post Playing on Macbook with M1 chipset.

    Greetings, I am planning to buy a new device, but I am confused if it is possible to play the game on the MacBook. Has anyone tried with new MacBook...

    Started by ketangt, 02.10.21 09:46
    apple, mac
    • Replies: 2
    • Views: 133
    03.10.21 10:54 Go to last post
  9. Gems

    When I open Mystery box from Ghost ship week quest and receive Gems they never has been added to the Gems I already have in my storage. Someone...

    Started by Svil-en, 29.09.21 19:28
    • Replies: 1
    • Views: 122
    30.09.21 16:44 Go to last post
  10. Elite barrack build queue

    Hello - think I've noticed a bug in the reporting of time to complete builds in this queue. I've started a build for around 1000 knights. The queue...

    Started by richardds, 28.09.21 15:47
    • Replies: 1
    • Views: 124
    29.09.21 07:26 Go to last post
  11. Birthday cake conversion to buffs?

    As the end was near of the anniversary event came near I made cakes from all the event items I had, as they would be replaced with buffs. When are...

    Started by Heerd, 26.09.21 15:34
    • Replies: 3
    • Views: 123
    26.09.21 18:29 Go to last post
  12. From developer tools (Chrome)

    Just making BB devs aware that there are still errors happening when using developer tools in different browsers. ...

    Started by Niclin, 19.09.21 16:32
    • Replies: 6
    • Views: 333
    25.09.21 13:22 Go to last post
  13. New quest and zone refresh loop

    Today I have had the following happen to me a few times now. 1: I get a notification sayin "You have received a new quest" and a zone refresh...

    Started by Niclin, 17.09.21 13:23
    • Replies: 5
    • Views: 326
    20.09.21 13:16 Go to last post
  14. Unloading 0 (zero) unused objects!!

    Unloading zero unused objects (zone refresh) seems kind of silly considering it takes a long time to do so and it's seemingly good for nothing....

    Started by Niclin, 19.09.21 17:21
    • Replies: 0
    • Views: 70
    19.09.21 17:21 Go to last post
  15. no rely from contact support is it turned off ???

    is email support working !!

    Started by royavatar, 15.09.21 08:51
    • Replies: 3
    • Views: 154
    15.09.21 13:24 Go to last post
  16. Cool Celebration round - VI (lvl69)

    Quest "Bronze Mine buffs" - Use 2xFish Platters on 2x Copper mines. THANKS GOD I only 2 Spooky Bronze Mines and 2 endless Copper Mines, I can still...

    Started by Marazmas, 14.09.21 20:22
    • Replies: 1
    • Views: 151
    15.09.21 06:21 Go to last post
  17. Angry I can't log in

    Every time, the progress bar is loaded, my name will become ‘avatar name’, and my level will become ‘{}’. After 30 seconds, the page prompts to...

    Started by wizardleyoyo, 08.09.21 03:14
    • Replies: 7
    • Views: 407
    15.09.21 03:08 Go to last post
  18. Can't load game

    Hi all, Every time I launch game (on Chrome browser), every time i get same error. Any1 can help me how to solve this error? And how load game in...

    Started by Almis, 01.09.21 12:58
    2 Pages
    1 2
    • Replies: 14
    • Views: 612
    13.09.21 11:02 Go to last post
  19. Grout Factory output issue

    Hi, I have noticed that the PFB does not have affect on the Grout Factory`s output. Is it intended or just an error as it is not saying in the dev...

    Started by Aft3r83, 13.09.21 08:25
    • Replies: 1
    • Views: 127
    13.09.21 09:27 Go to last post
  20. Connectivity Problems since 04 August

    A couple of my guildies have had problems get back on since the update. Get past the actual login ok but then when trying to load game get the...

    Started by cat_flap, 04.08.21 13:42
    8 Pages
    1 2 3 ... 8
    • Replies: 78
    • Views: 4,845
    12.09.21 23:36 Go to last post

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