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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,467

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 338,088
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 103,310
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 333,543
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,654,768
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,034,417
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 403,286
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Angry 3rd Event with Login Problems

    This event, marks the 3rd event, since Halloween 2024, where at the last days of an event, and especially over the weekend, the game becomes...

    Started by BlackHeat, 24.02.25 15:29
    4 Pages •
    1 2 3 ... 4
    • Replies: 30
    • Views: 3,261
    Cheetah2_777
    14.03.25 19:28 Go to last post

  2. Post Time to let BB know how we feeL

    :mad: ::E:: ::crossbow:: ::fishfood:: ::skull:: ::bomb:: ::cannon:: ::tools:: It has been 2 weeks now that Sandycove have been un-playable,...

    Started by N1K0L4Z, 09.03.25 12:31
    2 Pages •
    1 2
    • Replies: 16
    • Views: 1,218
    ambandil
    12.03.25 12:49 Go to last post

  3. Server Zone Crashed

    I have had this error all day, tried different browsers and also cleared cache. Any ideas? My son can log in fine to his account...

    Started by Dougie_180, 27.02.25 18:29
    2 Pages •
    1 2
    support 1 Attachment(s)
    • Replies: 11
    • Views: 1,292
    Major_Lance
    05.03.25 17:27 Go to last post

  4. connection to the server has been lost

    For days. different times terrible... and ubisoft is silent/non reachable as always. And no communication as always Nice way to destroy our joy...

    Started by theemutsje, 05.03.25 17:25
    • Replies: 0
    • Views: 187
    theemutsje
    05.03.25 17:25 Go to last post

  5. Flying ice palace

    My ice palace is lost its footing It is floating approximately 1 cm above the text that is displaying the name of the Palace. The name Ice Palace...

    Started by wintertime, 05.03.25 15:59
    • Replies: 0
    • Views: 149
    wintertime
    05.03.25 15:59 Go to last post

  6. Hammerman is gone

    Hammermen is gone. Now it is so boring and easy to play. However, Hammermen promised to come back for the next event to give players some fun and...

    Started by Doritis, 04.03.25 14:06
    • Replies: 5
    • Views: 416
    silvioito
    05.03.25 08:05 Go to last post

  7. Game Crashing

    Another weekend of being kicked of game. Cant stay in more than a few minutes and when i manage to stay in i try and open mail and get kicked out. ...

    Started by Julezy, 23.02.25 08:08
    4 Pages •
    1 2 3 ... 4
    1 Attachment(s)
    • Replies: 35
    • Views: 3,300
    RXAXM777
    03.03.25 18:38 Go to last post

  8. Locked out Again.

    Thanks again, Now my island is locked, !year ago you did the same thing to me, same event, sent you tickets with screenshots. Would a BB please...

    Started by Julezy, 27.02.25 08:41
    • Replies: 0
    • Views: 259
    Julezy
    27.02.25 08:41 Go to last post

  9. Migration to Ubisoft Account Failed

    I am posting this on behalf of a friend, as the forum will not allow them to post (probably part of the issues they are having). They used to play...

    Started by EsmeSilverbranch, 13.02.25 13:47
    • Replies: 2
    • Views: 769
    EsmeSilverbranch
    13.02.25 21:44 Go to last post

  10. UBI error

    When logging in i am getting a UBIsoft error Invalid Next URL https://www.thesettlersonline.com/uplaylogin find attached a copy

    Started by hiswitzend, 12.02.25 12:24
    3 Pages •
    1 2 3
    1 Attachment(s)
    • Replies: 20
    • Views: 3,230
    Kraatz
    12.02.25 21:24 Go to last post

  11. Not logging in

    I have anew mac mini m4 and I am finding it nearly immpossible to login to the game. When I enter the login details the screen flashes twice and then...

    Started by Charente, 05.02.25 08:20
    • Replies: 1
    • Views: 852
    First_Lord
    07.02.25 23:13 Go to last post

  12. General went missing after sending to a mission.

    I sent four YGG generals to an adventure island (Secluded Experiments). Three arrived, and one never showed up. He disappeared in both main island...

    Started by mr_untitled, 02.02.25 06:35
    • Replies: 0
    • Views: 614
    mr_untitled
    02.02.25 06:35 Go to last post

  13. Unknown ID and Combat Academy Problem

    Hello, I've been getting weird bugs in the game for a very long time (for years). I've opened a ticket with the support team about it before, and...

    Started by Agony, 07.01.25 19:36
    • Replies: 3
    • Views: 1,738
    SuluOdun
    29.01.25 12:16 Go to last post

  14. Not getting credit for Pathfinder Guild Coin Quest

    One of my Pathfinder quests was to gather 150 Guild coins. I was at 121 yesterday. This morning I went to collect the 77 coins that the guild earned...

    Started by polarbarez, 25.01.25 15:49
    • Replies: 1
    • Views: 720
    Qualan
    26.01.25 17:55 Go to last post

  15. Achievements for Horseback and Third thief

    Completed Horseback for the achievement "Bring More Guns". Using only soldiers. Achievement has not been considered to be done. Is it a bug with...

    Started by Cillet, 09.01.22 12:26
    2 Pages •
    1 2
    • Replies: 15
    • Views: 29,311
    Shadowvzs87
    22.01.25 08:59 Go to last post

  16. Another weekend another Failure

    What is the point if you cannot keep the game online :mad:

    Started by myboro, 19.01.25 20:16
    • Replies: 1
    • Views: 881
    Qualan
    20.01.25 10:52 Go to last post

  17. Achievement completed without doing the addy.

    Achievement list / Missions / Ali Baba and the Third Thief -> Against all Odds ==> This achievement is showing as complete but I never did this...

    Started by silvioito, 20.01.25 09:08
    • Replies: 0
    • Views: 1,051
    silvioito
    20.01.25 09:08 Go to last post

  18. Missing Resources from Explorers

    Hi, Anyone had issues with missing resources from explorers? The other day I collected around 150 explorer mails to my star menu however the...

    Started by Gogmer, 15.01.25 05:54
    • Replies: 0
    • Views: 1,239
    Gogmer
    15.01.25 05:54 Go to last post

  19. Where are my recruits?

    Hi Discovered that a little over 20,000 recruits have disappeared without me using them frome my starmenu. Can these be returned?

    Started by Ames_84, 10.01.25 18:36
    1 Attachment(s)
    • Replies: 5
    • Views: 1,637
    ambandil
    14.01.25 13:21 Go to last post

  20. Adventure could not start

    Im getting an "Adventure could not start" message, telling me to wait a while if I just finished one. Thing is I've been getting this message for 2...

    Started by Chopy9, 09.01.25 22:02
    • Replies: 1
    • Views: 1,784
    VengavinE
    12.01.25 19:00 Go to last post