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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 67
    • Posts: 1,418
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 9
    • Views: 78,261
    19.12.19 12:29 Go to last post
  2. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    24 Pages
    1 2 3 ... 24
    • Replies: 233
    • Views: 103,595
    11.10.19 10:52 Go to last post
  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    30 Pages
    1 2 3 ... 30
    • Replies: 299
    • Views: 427,209
    29.09.19 21:39 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 76,951
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Angry Lack of notice (again!)

    Thanks BB, once more you've shown complete contempt for players in different timezones and those who play at later hours. Despite being a so-called...

    Started by Nogbad, Today 01:22
    • Replies: 5
    • Views: 120
    Today 20:21 Go to last post
  2. Premium Friend Buff Issues

    So I sent a email to support but figured I would post this on here as well with the hopes that the devs would see this. The PFB causes some really...

    Started by Mindslayer, Yesterday 02:57
    • Replies: 3
    • Views: 126
    Today 05:19 Go to last post
  3. Split City Fall Xp

    I've just done Split City Fall. I got about 615 K xp and my guild mate got about 380 K xp. It's a big difference between the two of us. I...

    Started by MeneerHepatica, 08.12.19 14:21
    • Replies: 6
    • Views: 880
    18.01.20 14:57 Go to last post
  4. Flash ending in 2020

    Searcher the forum and noone is discussing this topic. Adobe is killing flash in 2020. As far as I know only google will keep it alive for few more...

    Started by VRES, 05.06.19 13:46
    6 Pages
    1 2 3 ... 6
    • Replies: 51
    • Views: 33,318
    17.01.20 22:35 Go to last post
  5. Generals returning and going into star menu, instead of Landing on the island.

    yes loads of my generals do this, it very very BAD, as one can not load your general with troops.even when i have a "Green space" and can place a...

    Started by royavatar, 20.11.19 10:10
    2 Pages
    1 2
    • Replies: 13
    • Views: 2,232
    17.01.20 20:50 Go to last post
  6. Charming Geo

    100% chance of finding mine that can be mined twice as fast? https://prnt.sc/qotr8y that one slipped through the net then.

    Started by cheethamhill, 17.01.20 02:00
    • Replies: 0
    • Views: 79
    17.01.20 02:00 Go to last post
  7. Storage Tower's entry point a verified bug?

    It would be nice to know if the Storage Tower entry point a verified bug? ..and if it's gonna be fixed at some point? In case that it is a bug...

    Started by Killovicz, 14.01.20 14:12
    • Replies: 0
    • Views: 158
    14.01.20 14:12 Go to last post
  8. Christmas Bakery - Improved Silo

    Buff is applied to building and buff shows as active on the building and economy menu but there is no next production indicator and no fields are...

    Started by ClarenceDuPont, 30.12.19 17:36
    2 Pages
    1 2
    • Replies: 11
    • Views: 792
    11.01.20 21:09 Go to last post
  9. Question Christmas Bakery - Area does not match text

    So in the shop the Bakery is claimed to buff mines in a 16x16 area. http://prntscr.com/qhhq1j Now when you have one and select it the text says...

    Started by WildWizard, 30.12.19 12:03
    2 Pages
    1 2
    • Replies: 18
    • Views: 1,207
    10.01.20 10:33 Go to last post
  10. Not getting reward from Ghost Ship

    I have 3 Ghost lanterns, i opened the box and only got a single reward. Unfortunately i dont have a screen of it. Maybe have a look into it.

    Started by Jayicious, 26.11.19 21:34
    3 Pages
    1 2 3
    • Replies: 24
    • Views: 3,686
    06.01.20 11:51 Go to last post
  11. Floating Residence not returning to star

    The Floating Residence from event Calendar is lost if demolished. All other Floating res go back to star, why is this one different? A friend has...

    Started by gibbletz, 02.01.20 11:44
    • Replies: 4
    • Views: 215
    02.01.20 18:29 Go to last post
  12. Smile Cookies & Milk buff works exactly like tricks buff. It stops production for 24h.

    Cookies & Milk buff works exactly like tricks buff. It stops production for 24h in all non-buffed mines from the only selected Christmas bakery. ...

    Started by The_Sarmatian, 26.12.19 17:55
    • Replies: 6
    • Views: 599
    31.12.19 11:32 Go to last post
  13. Winter Wonderland

    Evil In Disguise - Have produced seven fake presents... But the "Wait until third week..." has not 'ticked' over. I could of sworn blind that I...

    Started by sparkies2013, 30.12.19 16:54
    • Replies: 3
    • Views: 192
    30.12.19 19:53 Go to last post
  14. Question Epic Farmyard - silo blueprint not being applied

    Got 2 x Epic silo blueprints from my last Snow White adv. I applied the 1st a few days ago to no effect did not allow Epic silo to be selected. ...

    Started by TBDragons, 27.12.19 12:32
    • Replies: 2
    • Views: 242
    29.12.19 09:00 Go to last post
  15. Any Probs`?

    is there a problem with nort server ? wont log me in , and is long time on answer

    Started by norfik, 25.12.19 06:15
    • Replies: 0
    • Views: 187
    25.12.19 06:15 Go to last post
  16. Missing gems from purchase

    Hello, I have purchased 54k gems, but instead I received 24k. For a moment I thought I clicked the wrong button, but proceeded to check the shop...

    Started by Estarkus, 18.12.19 00:06
    bonus, gems, missing, pack
    • Replies: 1
    • Views: 395
    18.12.19 07:39 Go to last post
  17. Returning gens duplicating troops + auto-completing weekly challenges

    I was playing for last 2 weeks venture "Unknown Regions". I experienced some bugs during this time. 1. Returning to home-island generals without...

    Started by The_Sarmatian, 15.12.19 18:01
    • Replies: 3
    • Views: 457
    17.12.19 18:58 Go to last post
  18. Cannot send explorers - prestigious friend buff

    Hi, I cannot send explorers after prestigious friend buff was activated on my island. I send explorer refresh page or go to the adventure map and...

    Started by BlackGoku, 16.12.19 21:43
    • Replies: 2
    • Views: 399
    17.12.19 06:56 Go to last post
  19. Connection Failed - X-mas Event

    Am I the only one who cannot log in at the game?

    Started by hollanderdanny, 16.12.19 09:10
    5 Pages
    1 2 3 ... 5
    • Replies: 42
    • Views: 2,108
    16.12.19 16:05 Go to last post
  20. Missing "Getting into the Christmas Spirit" adventure

    Hi, I was already logged in this morning when the Christmas event started. I opened the first advent calendar window and received the "Getting into...

    Started by WibbleWobbleWoo, 16.12.19 14:26
    christmas event
    • Replies: 4
    • Views: 389
    16.12.19 16:00 Go to last post

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