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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    • Threads: 67
    • Posts: 1,418
  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    33 Pages
    1 2 3 ... 33
    • Replies: 327
    • Views: 834,016
    12.04.21 14:54 Go to last post
  2. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 295,371
    26.12.20 06:44 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 9
    • Views: 101,187
    19.12.19 12:29 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 126,834
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. trying to put in support ticket maybe this will be seen

    I have tried to send support ticket about the FINAL Easter Quest chain TWICE now and all you do is send me is this reply... "Thank you for...

    Started by Teardrop46, Yesterday 14:37
    • Replies: 1
    • Views: 54
    Today 16:32 Go to last post
  2. Easter quest line bugged

    Let's try here after several mail from support and no reply. The Easter Quest line is bugged, i am one behind everyone else and so are several other...

    Started by inyi, 09.04.21 15:52
    2 Pages
    1 2
    • Replies: 13
    • Views: 343
    Today 15:37 Go to last post
  3. Waiting quests: can't complete

    Hello, I frequently have problems with quests that won't let me complete, and they just sit under Waiting Quests. I generally have to delete...

    Started by Alina_Light, 12.04.21 17:53
    • Replies: 2
    • Views: 84
    Yesterday 16:03 Go to last post
  4. Thumbs down Weekly quest bug

    I see no production progress (platinum bars, cloths and gunpowder) for my weekly quest while while production was shown normally for the guild quest...

    Started by marvistas, Yesterday 15:44
    • Replies: 0
    • Views: 33
    Yesterday 15:44 Go to last post
  5. Bug on new Book Binder Buff

    This is on the true love buff that is supposed to be 300% on the bookbinder for 18 hours. Its applying as 200% and when applied you cannot close the...

    Started by sanadar, 04.04.21 23:08
    2 Pages
    1 2
    • Replies: 10
    • Views: 363
    Yesterday 13:47 Go to last post
  6. Problem with Woodcutter

    Hi, I would like to signal the following bug, at Woodcutter’s 17th camp, the game crashes regularly, pretty much every other time. Regardless of the...

    Started by Borzas, 08.04.21 07:57
    • Replies: 2
    • Views: 151
    Yesterday 08:32 Go to last post
  7. server lost again and again

    i'm getting server lost continusly the last 2 hours... then client takes ages to re load and when i'm back i'm loosing server again

    Started by ApostolisM, 12.04.21 13:48
    • Replies: 2
    • Views: 69
    12.04.21 22:34 Go to last post
  8. server lost again and again

    i'm getting server lost continusly the last 2 hours... then client takes ages to re load and when i'm back i'm llosing server again

    Started by ApostolisM, 12.04.21 13:47
    • Replies: 0
    • Views: 30
    12.04.21 13:47 Go to last post
  9. Easter Quest "The Egg Competition" is not starting

    I have had this "Egg Competition" quest for a couple of days and it is not starting, and the first sub quest has a text which should tell me what...

    Started by flexsettler, 04.05.19 08:30
    • Replies: 6
    • Views: 968
    12.04.21 08:29 Go to last post
  10. New Downloadable Client

    The new downloadable client was launched yesterday on the French server. Maybe this thread from there will help any who hit similar problems as they...

    Started by lordloocan, 18.12.20 09:44
    27 Pages
    1 2 3 ... 27
    • Replies: 266
    • Views: 24,907
    11.04.21 06:45 Go to last post
  11. troops

    there is a bug now that gives you thousands of extra elite troops while not having a effect on your population 1st are you aware of this problem...

    Started by visage, 09.04.21 23:53
    • Replies: 3
    • Views: 104
    10.04.21 14:55 Go to last post
  12. Unhappy Misty Cake adventure bug

    I cannot complete adventure Misty Cake due to a bug who's not let me to atack the camps ,this bug appears sometime like 2 from 4 adventure, you can...

    Started by danielste, 08.04.21 20:05
    • Replies: 0
    • Views: 51
    08.04.21 20:05 Go to last post
  13. I cant load game

    Hi, I cant load game anymore. Always get notification about wrong version but even if I download it again same error occurs.

    Started by Inearele, 06.04.21 20:54
    • Replies: 5
    • Views: 131
    08.04.21 14:50 Go to last post
  14. Zone load for friend or guild member isle occasionally fails to complete

    I have noticed that when loading the isle of a friend or guild member the loading phase sometimes fails to complete, the game remains locked in...

    Started by Axecairne, 07.04.21 13:02
    bug, loading map, zone
    • Replies: 3
    • Views: 90
    08.04.21 14:37 Go to last post
  15. Question Problems: the People of the Mountain.

    Hello, I started the Earth Shook (or whatever) I did several of the Adventures within. I stopped with 'People' as I had to generate several thousand...

    Started by Bill2013, 03.04.21 03:07
    • Replies: 6
    • Views: 231
    06.04.21 00:32 Go to last post
  16. Game broken following 23Mar21 update...

    Following today's update I'm having several severe graphical problems. No text in any of the Chat tabs, Star and Mayor are completely empty, no text...

    Started by TheFlush, 23.03.21 15:46
    • Replies: 5
    • Views: 267
    01.04.21 12:05 Go to last post
  17. 2021 Spacious Storehouse

    My new storehouse seems to be linked to the 2019 Easter event when I press check. Hopefully it grows with the 2021 events as I completed all the 2019...

    Started by Hell_Dawg, 29.03.21 23:44
    • Replies: 2
    • Views: 170
    01.04.21 12:02 Go to last post
  18. Angry Download link not working on 27.1.2021 New Downloadable Client post by BB_Traffer

    the link to the needed .swf file used to correct the "Your client can't be updated" login error is not working The ubistatic-a.akamaihd.net gives...

    Started by Drood, 30.03.21 17:17
    • Replies: 3
    • Views: 140
    01.04.21 11:47 Go to last post
  19. Cannot load the game

    When I pushed on "Play now" nothing happened. So after several trials, I tried to reload the game. Dowload worked, old version was deleted , but...

    Started by Dieu-le-Gros, 30.03.21 18:51
    • Replies: 3
    • Views: 127
    31.03.21 08:01 Go to last post
  20. log in issue

    please help i log in and out of account today no problem,then i tried to log back in 6pm today says your client could not be updated please how do i...

    Started by victoria333, 03.03.21 19:28
    2 Pages
    1 2
    • Replies: 16
    • Views: 853
    29.03.21 08:14 Go to last post

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