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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,430
  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 34,164
    13.11.23 03:13 Go to last post
  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 135,986
    08.11.23 11:58 Go to last post
  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,337,848
    18.08.23 10:52 Go to last post
  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 19
    • Views: 161,030
    13.01.22 17:09 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 744,458
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 180,311
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Locked Out

    Hi just tried to load game and got the message server zone crashed. Also friend has tried to visit and it says unable to load friends island. What...

    Started by Julezy, 24.02.24 18:41
    • Replies: 3
    • Views: 230
    Yesterday 18:57 Go to last post
  2. unity and other problems since update Feb 2024

    Since the update the game has gone back in time a few years; I keep getting 'zone refresh' every 30 seconds but without the error message, I...

    Started by andi13, Yesterday 10:34
    • Replies: 0
    • Views: 204
    Yesterday 10:34 Go to last post
  3. Starfall - Residue Processing

    Hi, I'm currently busy with the new Starfall quest, I am at the part "Residue Processing" where I need to craft a Basic Compendium of Starfall...

    Started by Danus1986, 30.01.24 16:10
    2 Pages
    1 2
    • Replies: 16
    • Views: 2,985
    24.02.24 14:42 Go to last post
  4. Connection Failed

    Message just now; anyone else get on?

    Started by MogwaiFearSatan, 23.02.24 09:47
    • Replies: 1
    • Views: 134
    23.02.24 13:55 Go to last post
  5. PFB not working since Feb 21st 2024 maint

    Just noticed my pfb is not doing what it should, Mill is only producing 6 instead of 12 with pfb ...

    Started by andi13, 22.02.24 16:39
    • Replies: 1
    • Views: 579
    23.02.24 03:23 Go to last post
  6. the dust settles in starfall

    i have the 5 lubricants in star but can not use as they are ghosted out ,it will take days to mine at this rate please can you sort this out i am not...

    Started by victoria333, 01.02.24 12:00
    2 Pages
    1 2
    • Replies: 11
    • Views: 3,581
    21.02.24 15:26 Go to last post
  7. starfall mystery boxes from leftover mining shards

    during 'rock in a hard place' I gained 5 boxes of offcuts which gave me shards in my star, just started 'altered state' and again I was given 5...

    Started by andi13, 31.01.24 09:39
    • Replies: 8
    • Views: 1,978
    21.02.24 13:51 Go to last post
  8. Missing crates with star shards

    Today I had 5 chest (with shards) in the star to open, one opened, second is freeze ... no reward, after reload game other 3 is missing. I see...

    Started by rbkuki, 02.02.24 16:56
    • Replies: 3
    • Views: 967
    17.02.24 18:52 Go to last post
  9. Log In Troubles Mid Event, What next?

    Just got HAMMERMAN here, then redirects to news page once I refresh then back again time after time after time after TIME to the Flippin HAMMERMAN,...

    Started by DoriginalBillbo, 16.02.24 21:05
    • Replies: 0
    • Views: 345
    16.02.24 21:05 Go to last post
  10. Cant Login

    Anybody know why I cant login? The slider graph that usually freezes at 90% for a short bit now freezes at 10% and will not advance. Any help would...

    Started by polarbarez, 31.01.24 18:13
    7 Pages
    1 2 3 ... 7
    • Replies: 64
    • Views: 4,977
    16.02.24 20:20 Go to last post
  11. Valentine 2024 achievement not adding

    Hi, the valentine 2024 achievement is not adding to the 40 bouquets https://www.facebook.com/photo/?fbid=1836664036774519&set=a.1334965503611044 ...

    Started by andi13, 14.02.24 16:09
    • Replies: 0
    • Views: 348
    14.02.24 16:09 Go to last post
  12. Starfall - Between A Rock And A Hard Place - bug

    Starfall quest Between A Rock And A Hard Place and his sub-quest Shipshape have bug. I had Forerunner Hull, Forerunner Sails and Forerunner Gas in...

    Started by CROmladenek, 30.01.24 05:34
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 5,675
    12.02.24 13:32 Go to last post
  13. Support portal broken, cannot submit support queries.

    Seems the Contact form at 'https://www.thesettlersonline.com/en/help-and-support' is broken and cannot submit support queries. Had a pending...

    Started by michaelm7456, 07.02.24 10:17
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 2,245
    10.02.24 16:42 Go to last post
  14. Question Crystals from collectables quest disappear.

    Since 2/5/24 crystals from collectables quest do not appear in the Excelsior nor Star menu. Happened 3 times. (12 crystals). Other crystals from...

    Started by Toothless1, 06.02.24 08:01
    • Replies: 0
    • Views: 601
    06.02.24 08:01 Go to last post
  15. Valuable Intel venture, fleet never comes

    Hi, I have defeated all camps including Magnificent Residence, collected all clues, 3 from Residence and another 3 from the island but no ship ever...

    Started by Doooplo, 05.02.24 14:01
    • Replies: 2
    • Views: 795
    05.02.24 15:42 Go to last post
  16. scrapper lubricant buff bug ?

    last nite I buffed my scrappers with lubricant buff and the input/output changed from 1:1 to 2:3, i have just buffed them again and it has changed...

    Started by andi13, 02.02.24 10:11
    • Replies: 5
    • Views: 877
    05.02.24 13:05 Go to last post
  17. Game won't continue to load

    I tried to login the game but it won't push through. maybe its because of the starfall event, after i placed a buff on the quest S.C.R.A.P.E.R., or...

    Started by Creepling, 03.02.24 00:03
    • Replies: 1
    • Views: 1,094
    05.02.24 12:25 Go to last post
  18. Cannot pay 150 Star Shards

    Not sure it is a bug exactly, more like bad quest planning. Do not buy a Compendium from the Forerunner unless you will have at least 150 star shards...

    Started by Yorda1, 03.02.24 13:24
    • Replies: 3
    • Views: 885
    03.02.24 18:08 Go to last post
  19. game didn't count my defeating uncanny hard rock

    hopefully there is a work around, i now have uncanny crystal formations i cannot touch, and cannot complete task

    Started by Noworries, 03.02.24 14:42
    • Replies: 0
    • Views: 626
    03.02.24 14:42 Go to last post
  20. SCRAPPER mining problem

    Yesterday I placed all SCAPPERS to mine. BOOM! I was locked out. Today I got back in, just to find that one of those is not mining. Seems that...

    Started by JJKom, 27.01.24 07:35
    2 Pages
    1 2
    • Replies: 13
    • Views: 1,676
    03.02.24 06:16 Go to last post

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