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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 67
    • Posts: 1,416
  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    30 Pages
    1 2 3 ... 30
    • Replies: 299
    • Views: 306,674
    29.09.19 21:39 Go to last post
  2. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    24 Pages
    1 2 3 ... 24
    • Replies: 234
    • Views: 51,921
    11.10.19 10:52 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 8
    • Views: 70,273
    22.08.18 12:29 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 62,586
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Kicked and connection failed, no warning

    just now....

    Started by Thejollyone, 29.09.15 11:24
    66 Pages
    1 2 3 ... 66
    • Replies: 656
    • Views: 99,447
    01.10.15 20:27 Go to last post
  2. Game wont load

    Got kicked from the game and cant log back in. And thats exactly at 00:30 UK time..any explanation?

    Started by wojtasson, 26.09.13 23:38
    31 Pages
    1 2 3 ... 31
    • Replies: 302
    • Views: 77,082
    06.04.14 15:51 Go to last post
  3. Easter Eent Quest bug

    Hello, In the quest window, my guild mates and my friends have a quest: Easter preparation with a timer: 'Wait x hour", but i dont have it, no...

    Started by Mambolina, 19.04.19 18:55
    28 Pages
    1 2 3 ... 28
    • Replies: 275
    • Views: 15,098
    17.05.19 13:18 Go to last post
  4. Re: No golems !!!!!

    :mad: So Im really enjoying this event BUT....one golem so far and then no more. Got a new quest for the Golem and Guess what? NO [ removed ] ...

    Started by hotstuff1962, 19.10.13 07:39
    25 Pages
    1 2 3 ... 25
    golems, halloween, no golems
    • Replies: 244
    • Views: 64,132
    02.11.13 12:41 Go to last post
  5. Server zone crashed

    Receiving this message on 3 different servers after reseting cash and trying some other stuff. I know there are problems with server crash any...

    Started by Gravekeeper, 27.01.13 11:00
    24 Pages
    1 2 3 ... 24
    • Replies: 232
    • Views: 50,638
    21.08.13 11:01 Go to last post
  6. Log-in and play issues

    Hello, Is the chat server down? I am not able to see any chat tabs.

    Started by TheAngryMan, 17.03.18 18:05
    22 Pages
    1 2 3 ... 22
    • Replies: 210
    • Views: 139,424
    20.03.18 16:35 Go to last post
  7. Connection Failed ?

    cant log in game ??

    Started by norfik, 19.03.14 15:30
    20 Pages
    1 2 3 ... 20
    • Replies: 192
    • Views: 63,605
    29.03.15 20:53 Go to last post
  8. Unhappy Amount of collectibles

    I have cleared most (all but 1 sector) of the Archipelago and now I'm getting very, very little collectibles. Since the Halloween event is over, I...

    Started by Sharpielein, 15.11.15 09:40
    18 Pages
    1 2 3 ... 18
    • Replies: 175
    • Views: 47,986
    08.01.16 04:46 Go to last post
  9. Disconnect/Server busy

    Is there any maintenance or what? I can't log in to the game. I got this message - The server is busy at the moment. Try again...

    Started by Yrvag13, 18.11.14 11:44
    17 Pages
    1 2 3 ... 17
    • Replies: 162
    • Views: 92,292
    03.04.15 06:40 Go to last post
  10. The Lag is back with a Vengeance :(

    cant seem to get past the load screen the bar isnt filling no easter logo screen like there usually is during events...anyone else having issues?

    Started by hades8840, 17.03.15 07:52
    16 Pages
    1 2 3 ... 16
    • Replies: 150
    • Views: 23,245
    25.03.15 19:19 Go to last post
  11. No pumpkins among collectibles

    How are we supposed to complete the achiev?

    Started by Wu-L, 22.10.15 05:27
    15 Pages
    1 2 3 ... 15
    • Replies: 143
    • Views: 27,050
    17.11.15 10:56 Go to last post
  12. can't connect to server

    anybody know why?

    Started by DaisyKay, 27.01.19 12:22
    15 Pages
    1 2 3 ... 15
    • Replies: 143
    • Views: 37,535
    28.01.19 14:56 Go to last post
  13. Bug with Kickoff adventure

    Hello! Here is the sequel of appearings that just happened on my screen. First a 'Special Door'got opened - very similar to the Christmass...

    Started by faivq, 12.06.14 10:45
    14 Pages
    1 2 3 ... 14
    practice match
    • Replies: 139
    • Views: 40,044
    25.06.14 17:31 Go to last post
  14. Valentine buff not working

    Did not get 100% on Ali Baba and the Second Thief, anyone else have this problem? The siege has same problem.

    Started by Baldazz, 21.02.19 18:40
    14 Pages
    1 2 3 ... 14
    • Replies: 133
    • Views: 8,070
    04.03.19 14:31 Go to last post
  15. Angry Maintenance

    Unable to login. Connection failed. Have cleared cache. Had the same issue 12 hours ago. Will lose the continuity of my daily bonus if I cannot login...

    Started by John13Brown, 09.04.14 01:18
    13 Pages
    1 2 3 ... 13
    • Replies: 129
    • Views: 48,622
    09.04.14 09:05 Go to last post
  16. Still have population problem

    Yesterday I had full population: 5940/5940 but today, after this maintenance have this: My military is not counted.

    Started by JessieSun, 05.06.14 05:05
    13 Pages
    1 2 3 ... 13
    • Replies: 123
    • Views: 39,171
    12.06.14 05:26 Go to last post
  17. [FIXED] Death to the Leaders

    Description You have the Quest Death to the Leaders however you have already completed it, each time you click Claim Reward nothing happens and it...

    Started by peck_ed, 04.04.13 19:51
    13 Pages
    1 2 3 ... 13
    • Replies: 120
    • Views: 35,517
    01.09.13 11:31 Go to last post
  18. ★ Server Shutdown [13787]

    hmm his has been happening since the game update ONLY happens if I switch to another tab for any length of time, and/or alt tab or switch to another...

    Started by Lunaran, 27.01.16 07:30
    12 Pages
    1 2 3 ... 12
    • Replies: 117
    • Views: 69,988
    30.06.16 23:33 Go to last post
  19. Settlere missing and no one produced

    This might help to understand what happened: http://forum.thesettlersonline.com/threads/27617-INFO-No-new-settlers-population-count After...

    Started by Paraipan, 13.03.14 05:23
    12 Pages
    1 2 3 ... 12
    • Replies: 112
    • Views: 66,407
    17.03.14 21:36 Go to last post
  20. Game isn't loading

    It seems like someone spilt coffee in the server again because I cannot log on. I was kicked out after seeing that guy banging a computer with a...

    Started by Zotamedu, 04.09.14 12:50
    11 Pages
    1 2 3 ... 11
    • Replies: 109
    • Views: 23,560
    22.10.14 10:55 Go to last post

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