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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 68
    • Posts: 1,421
  1. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    19 Pages
    1 2 3 ... 19
    • Replies: 187
    • Views: 15,346
    15.09.21 16:07 Go to last post
  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    35 Pages
    1 2 3 ... 35
    • Replies: 348
    • Views: 927,357
    10.09.21 14:45 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 14
    • Views: 108,773
    06.08.21 06:21 Go to last post
  4. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 356,563
    26.12.20 06:44 Go to last post
  5. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 136,846
    27.07.17 15:21 Go to last post
  6. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. New quest and zone refresh loop

    Today I have had the following happen to me a few times now. 1: I get a notification sayin "You have received a new quest" and a zone refresh...

    Started by Niclin, 17.09.21 13:23
    • Replies: 5
    • Views: 162
    Today 13:16 Go to last post
  2. From developer tools (Chrome)

    Just making BB devs aware that there are still errors happening when using developer tools in different browsers. ...

    Started by Niclin, Yesterday 16:32
    • Replies: 1
    • Views: 88
    Yesterday 17:26 Go to last post
  3. Unloading 0 (zero) unused objects!!

    Unloading zero unused objects (zone refresh) seems kind of silly considering it takes a long time to do so and it's good for absolutely nothing!...

    Started by Niclin, Yesterday 17:21
    • Replies: 0
    • Views: 33
    Yesterday 17:21 Go to last post
  4. Royal Explorer issues

    Is the Royal Explorer actually working correctly. In the Merchants its claimed this explorer ( not cheap at over 4k gems) finds tokens . Well so far...

    Started by MaelstromJ, 17.09.21 12:10
    • Replies: 4
    • Views: 141
    17.09.21 20:37 Go to last post
  5. no rely from contact support is it turned off ???

    is email support working !!

    Started by royavatar, 15.09.21 08:51
    • Replies: 3
    • Views: 96
    15.09.21 13:24 Go to last post
  6. Cool Celebration round - VI (lvl69)

    Quest "Bronze Mine buffs" - Use 2xFish Platters on 2x Copper mines. THANKS GOD I only 2 Spooky Bronze Mines and 2 endless Copper Mines, I can still...

    Started by Marazmas, 14.09.21 20:22
    • Replies: 1
    • Views: 107
    15.09.21 06:21 Go to last post
  7. Angry I can't log in

    Every time, the progress bar is loaded, my name will become ‘avatar name’, and my level will become ‘{}’. After 30 seconds, the page prompts to...

    Started by wizardleyoyo, 08.09.21 03:14
    • Replies: 7
    • Views: 270
    15.09.21 03:08 Go to last post
  8. Can't load game

    Hi all, Every time I launch game (on Chrome browser), every time i get same error. Any1 can help me how to solve this error? And how load game in...

    Started by Almis, 01.09.21 12:58
    2 Pages
    1 2
    • Replies: 14
    • Views: 453
    13.09.21 11:02 Go to last post
  9. Grout Factory output issue

    Hi, I have noticed that the PFB does not have affect on the Grout Factory`s output. Is it intended or just an error as it is not saying in the dev...

    Started by Aft3r83, 13.09.21 08:25
    • Replies: 1
    • Views: 86
    13.09.21 09:27 Go to last post
  10. Zone Refresh's

    BB, it appears, from observations, that certain events trigger a Zone Refresh. While some probably are important, most seem completely pointless. ...

    Started by Torquemarda, 06.09.21 13:36
    • Replies: 4
    • Views: 204
    13.09.21 06:23 Go to last post
  11. Connectivity Problems since 04 August

    A couple of my guildies have had problems get back on since the update. Get past the actual login ok but then when trying to load game get the...

    Started by cat_flap, 04.08.21 13:42
    8 Pages
    1 2 3 ... 8
    • Replies: 78
    • Views: 4,241
    12.09.21 23:36 Go to last post
  12. Exclamation Game Into problem: Finding the shortcuts button

    Hi developers, One of the beginner missions is to find the shortcuts button in the help archive window, you can't progress without levelling in...

    Started by TeRRoRThijS, 12.09.21 14:07
    • Replies: 0
    • Views: 56
    12.09.21 14:07 Go to last post
  13. UPLAY not available. please try later.

    Every time i try to log in this week, i get this message. Is there any way i can solve this. Thanks in advance.

    Started by iantrap4, 12.09.21 12:32
    • Replies: 0
    • Views: 62
    12.09.21 12:32 Go to last post
  14. The Shaman

    Just started the adventure and I have a problem. The quest for removing rocks was completed but rocks are still there and I cannot move my generals...

    Started by Svil-en, 09.09.21 18:08
    • Replies: 2
    • Views: 125
    10.09.21 19:28 Go to last post
  15. Exclamation Official position on 32-bit support and Unity

    Dear BB, At the start of the year you went to great pains to provide a 32-bit downloadable client when you realised that a lot of your user base...

    Started by PharTing, 02.09.21 13:09
    • Replies: 2
    • Views: 221
    10.09.21 11:59 Go to last post
  16. Anniversary event - Not getting cake dough

    Hello everyone, I don't seem to be getting any cake dough, whether adventures/mini missions/ventures/scenarios etc., or searches. So far I have...

    Started by DrLucien2020, 10.09.21 08:31
    anniversary event, missing
    • Replies: 1
    • Views: 78
    10.09.21 08:34 Go to last post
  17. Sleepy Reef not completing

    I've just risked a mini mission (because the event said to do two of them), Sleepy Reef. Initially it went as normal, but when I got to the final...

    Started by Alina_Light, 09.09.21 14:22
    • Replies: 1
    • Views: 53
    09.09.21 14:24 Go to last post
  18. Bart the Barterer not being dropped

    Hey everyone, I've found that the Excelsior doesn't appear to be dropping the "Bart the Barterer" buff quest since moving to Unity. Is anyone else...

    Started by DrLucien2020, 20.08.21 08:38
    buff, missing, quest, unity
    • Replies: 2
    • Views: 234
    09.09.21 09:01 Go to last post
  19. Angry Celebration lookout not giving the correct amount of gifts

    According to the description you are supposed to get 1 gift per celebration lookout. I had 5 from last years event and I always got 5 gifts, now this...

    Started by Mindslayer, 08.09.21 12:47
    • Replies: 0
    • Views: 103
    08.09.21 12:47 Go to last post
  20. game sending wrong gens

    I tried doing a YWC and it seems that when I send a gen for an attack, the game randomly selects a gen from the adventure and sends that gen instead....

    Started by shasnas, 06.09.21 12:50
    • Replies: 4
    • Views: 133
    07.09.21 11:18 Go to last post

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